Mahek Randhawa
Hong Kong
Summary
Detail-orientated warehouse operative adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Customer-focused manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skills to enhance efficiency and lead teams to achieve outstanding sales. Confident worker, successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques.
Overview
6
6
years of professional experience
Work History
Associate
Fareast Success International Limited
06.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Warehouse Operative
DHL
10.2021 - 12.2021
- Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays
- Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards
- Assessed packages and counted stock to ensure delivery accuracy before unloading and processing
- Restocked shelves with strict attention to detail, utilising time management and organisation skills to maximise efficiency
- Regularly exceeded performance and productivity targets through accurate, efficient picking and packing
- Understood warehouse product placement, enabling efficient picking and packing services.
Warehouse Operative
Ocado
09.2021 - 10.2021
- Scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking
- Managed inventory movements to process incoming shipments and organise storage areas
- Proactively assisted teams in heavy lifting and complex problemsolving tasks, improving operational efficiency
- Provided accurate stock reports to warehouse manager to allow for timely reordering
- Consistently complied with workplace health and safety measures to minimise operational risk.
Warehouse Operative
Yodel
11.2020 - 01.2021
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency
- Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays
- Observed safety protocols, team-lift specifications and hazardreporting regulations to safeguard assets and team members
- Managed inventory movements to process incoming shipments and organise storage areas
- Proactively assisted teams in heavy lifting and complex problemsolving tasks, improving operational efficiency
- Provided accurate stock reports to warehouse manager to allow for timely reordering
- Restocked shelves with strict attention to detail, utilising time management and organisation skills to maximise efficiency.
Team Member and Manager
Shake Shack
06.2018 - 09.2019
- Worked collaboratively to complete daily operational tasks against team targets
- Identified areas of health and safety improvement to maintain safe and secure customer environments
- Worked hard to learn all required tasks quickly to maximise performance
- Kept customer and food preparation areas clean and well-organised to maintain appearance and quality standards
- Drove goal achievement by quickly and accurately completing allocated tasks and offering assistance to team members
- Used strong communication skills to build positive customer relations, maintaining first-class company service and reputation
- Completed opening, closing and shift change tasks in full to promote store productivity
- Processed cash and card payments, providing correct change and feedback forms.
Education
Bachelor of Arts Business Administration (Hons) -
University of Hertfordshire
01.2022
Diploma of Higher Education Commerce and Business Studies -
G.D. Goenka Public School
01.2019
Skills
- Delivery operations
- Efficient and proactive
- Stocktaking
- Process improvement
- Team player
- Attentive
- Purchase order verification
- Safety and compliance
- Picking, packing and dispatching
- Warehouse operation management
- Client correspondence
- Business budget management
- Contract negotiation
- Microsoft Excel and Word
- Business development
- Finance monitoring
- Calendar management
- Employee schedule management
- Office management software
- Microsoft Office expertise
Accomplishments
- Planned and coordinated projects resulting in increased recognition and profits.
Languages
French
Elementary (A2)
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Timeline
Associate
Fareast Success International Limited
06.2023 - Current
Warehouse Operative
DHL
10.2021 - 12.2021
Warehouse Operative
Ocado
09.2021 - 10.2021
Warehouse Operative
Yodel
11.2020 - 01.2021
Team Member and Manager
Shake Shack
06.2018 - 09.2019
Bachelor of Arts Business Administration (Hons) -
University of Hertfordshire
Diploma of Higher Education Commerce and Business Studies -
G.D. Goenka Public School
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