MAHENDER SINGH RAWAT

• Handling complete retirement payment and operation process for ANZ clients
• Handling team of 15+ people
• Taking care of complete training part for new hires
• Managing daily inventory and allocating work with in team
• Management of team productivity, management and documentation(SOP)
• Dealing directly with onshore team and end clients
• RCA & Quality audit of payment process to make it robust
• Attending conference calls with clients to understand their requirements to serve them better and work on any process improvement ideas if required
• Tracking the inventory status and sharing day end report with managers
• Drive improvement/triple play idea within the team
• Ensuring all process related updated and exceptions are being captured and reported on timely basis
• Handling escalations forwarded by clients or customers
• Taking session of internal and external error on weekly basis.

Process Information – US DC(Define Contribution)

Job Responsibilities:-

• Processing distribution traces which is coming under 401(K) DC plans of US clients on plan on line (POL).
• Processing traces of both active and terminated participant under US DC.
• Quality check of the processed traces related to both Financial & Non financial files (Withdrawal, Termination and Loan).
• Maintaining the Turnaround Time (TAT).
• Provide Training & Assistance to New Colleagues.

Process Information – UK DB(Define Benefit)

Job Responsibilities:-

• Delivers transfer benefits in a way that produces measurable outcomes, tied to strategic business goals.
• Validates the transfer request from the members.
• Produce paper work and quotation pack regarding the benefits of the clients and send them across.
• Calculates member transfer value based on their opted scheme and actual pension benefits.
• Responsible for making reports of Daily Processed Volume and Daily Capacity Utilization report of the team.

• Received health insurance claim and check all the data is corrected or not.
• Check co-pay, deductible, OOP limit, BA (Benefits Access) and other Insurance EOB to calculate the correct payment.
• Create SR (Service Request) when we required some information from customer.
• Release correct payment to the correct provider according to the guidelines.
• Sharing the new ideas & best practice into the team to run the process smoothly.
• Taking sessions on Error marked once in a week through Projector.
• Root Cause Analysis (RCA) of all the errors received.