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Mahendra Antala
Technical Support & QA
Surat
Summary
Skilled Senior Technical Support Specialist with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of excellent communication and analytical skills and Ability to work as team and individually. IT specialist with 6 years experience in IT industry and I am proficient with a wide variety of security, hardware, networking and managing software. Meticulous Manual Quality Assurance Tester committed to adding value to the end-product through detailed quality assurance testing. Adept at identifying issues with product design through subjective assessment and comprehensive analysis. Specialize in applying a sound knowledge of various technologies to ensure optimal quality. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
IT Specialist
Sridev Technology
Rajkot
04.2019 - 08.2023
- Responsible for the purchase of software application & hardware components from reliable sources and effective price
- Assisted (Online/On-site) customers and team member with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems
- Followed up with clients to verify optimal customer satisfaction following support and problem resolution
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Configured hardware, devices and software to set up work stations for employees
- Helped streamline repair processes and update procedures for support action consistency
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Provided feedback to developers, vendors, and clients
- Developed and tested new product offerings prior to release to assist development team in bug identification
- Developed and implemented hardware & software review protocols
- Evaluated user end problems and issues with software performance
- Provided quality updates to project managers
- Maximized use of hardware and software by training users and interpreting instructions
- Updating computer software
- As well as upgrading hardware and systems
- Maintaining databases and ensuring system security
- Documenting processes and performing diagnostic tests
- Keeping track of technological advancements and trends in IT support.
IT Specialist
Aplomb Technology
Rajkot
06.2017 - 03.2019
- Responsible for the purchase of software application & hardware components from reliable sources and effective price
- Assisted customers and team member with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems
- Followed up with clients to verify optimal customer satisfaction following support and problem resolution
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Developed and tested new product offerings prior to release to assist development team in bug identification
- Developed and implemented hardware & software review protocols
- Evaluated user end problems and issues with software performance
- Provided quality updates to project managers
- Configured hardware, devices and software to set up work stations for employees
- Helped streamline repair processes and update procedures for support action consistency
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Provided feedback to developers, vendors, and clients
- Maximized use of hardware and software by training users and interpreting instructions.
Education
Master of Computer Applications - Information Technology
12.2015 - 08.2017
Bachelor of Computer Applications - Information Technology
12.2012 - 08.2015
Skills
RoutersCyber SecurityNetwork configurationVirus ProtectionBackup ManagementMicrosoft SQL 2005, 2012, 2016, 2019Ofiice and KutoolsHardware assembling & maintenanceExcellent in troubleshooting techniquesRecommend Technologies, Strategies, PoliciesRemote SupportCustomer SupportDesign Analytical (Web/Desktop/Android)Strong visualization, problem solving and analytical skillsTeamwork and Leadership (5 years)
Technical issue analysis
Application support
Quality Assurance Testing
Network Administration
Information Security
IT Troubleshooting
Hardware diagnostics
User credential management
Technical Support
Data Recovery
Performance Testing
Remote Support
Hardware upgrades
Customer service expert
Ticket support system management
Online Chat Support
Call Management
Help Desk Support
System optimization
Debugging
System Upgrades ko
Network configuration
Technical issue analysis
Troubleshooting
Application installations
Certification
Advance Data Recovery, 04/2022, Present
Additional Information
I have experience working with both developers and marketing teams. Facilitating clear communication between the two groups is essential to ensure alignment on goals and strategies. Additionally, understanding each team's perspective and objectives can help find common ground and steer the collaboration toward successful outcomes.
Online Profile
https://www.linkedin.com/in/antala-mahendra-a02779126
Personal Information
- Total Experience: 6
- Industry: Government, Defence, Healthcare, IT Operations & Helpdesk, IT-Hardware & Networking, Installation & Maintenance, Internet, Ecommerce, Media & Communications, Quality Assurance, Software Development, Technology, Travel, Airlines, Railways
- Career Level: 5+ years experience
- Date of Birth: 02/28/91
Eligible To Work
India
Interests
Internet surfing
Indoor game
Research new things
Timeline
IT Specialist - Sridev Technology
04.2019 - 08.2023
IT Specialist - Aplomb Technology
06.2017 - 03.2019
Periyar University - Master of Computer Applications, Information Technology
12.2015 - 08.2017
Periyar University - Bachelor of Computer Applications, Information Technology
12.2012 - 08.2015