Mahendra Dixit

Seeking a challenging role in the field of Digital transformation with a dynamic and leading organization that would provide avenues to display talent and achieve personal and professional goals.

A competent professional with an experience of over 16 years in the areas of Program management & Operational excellence currently working as Associate Director - with Innova Solutions (formerly known as ACS). Leading organizational programs and projects planning, coordinate, and oversee the activities of multiple connected projects to achieve a common goal. Using Automation tools – RPA - Power BI, to improve efficiency and productivity by reducing manual tasks. Plan & Manage Migration for new acquired entities. Ensures that re-engineering objectives, specific goals, measures, and metrics are established. Managed Operational teams in AP to meet SLA/KPI and drive improvements and Green Belt certified. Works closely with clients, stakeholders, and cross functional teams. Communicates key lessons learned and best practices from process re-engineering projects and develop case studies to be utilized as re-engineering collaterals. Optimistic individual with immense zeal and enthusiasm to accept and meet challenges in the competitive environment, while delivering required results within the allotted timeframe. Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Adept at supporting and enhancing operations with a decisive leadership style and strategic approach to decision making.

• Managing end to end Oracle Fusion deployment for HCM, OTL and ERP functionality along with integration with inhouse applications.
• Deployed automations and implementation while achieving $2M cost savings by leading & executing Digital projects in HRO, Operations and F&A.
• Realized $5M+ in cost savings by establishing and expanding a Digital Program, training, mentoring & Best practice sharing.
• Delivered 162 plus Bots (RPA) projects to improve efficiency and drive productivity.
• Power BI Dashboards for F&A reports.

• Innova Solutions (Formerly know as - American Cyber Systems (ACS), 07/2015, To date, Associate Director, Program Management, Automations & Digital Improvement., Leading end-to-end service delivery management and ensuring effective management of various resources to program/Project requirements; capabilities in optimizing / process performance and efficiencies. Expert at managing project management activities for both Development and QA teams. Drive Programs. Projects, Automations and Digital transformation. Establish road map, Schedule Governance & Communication meets Viz Daily, weekly team Meets, and Stakeholder’s calibration. Access and Identify opportunities, Plan, execute & Manage end to end migrations & Digital projects. Work closely with all key stake holders across the company to help develop Opportunity LOS on process, tools, and solutions. Delivered Oracle Fusion implementation for HCM (Core HR and OTL), ERP (for finance AP, AR, RTR). Act as internal/external product evangelist and subject matter expert for campaign analytics tools and products. Actively collaborate with sales, marketing, and product teams to assist in crafting, pitching, closing, assignments. Proficient in understanding stakeholder requirements & expert in translating them into various documentation deliverables such as Business requirement document, use case diagrams, workflow ASIS/TOBE process diagrams, data flow/ data model diagrams. Skilled at performing Risk analysis, FIT /GAP analysis, and Cost/Benefit analysis to better understand the mechanics of the existing & proposed systems. Prepare test cases for the new functionality. Get Sign offs from various teams and users & Deploy Solutions and Support Training transitions.
• Genpact India Ltd, 07/2015, To date, Sr. Manager – Digital Transformation, Transformation - Lead Digital Projects & Operations., Identify, Plan, Drive & Manage end to end RPA & Digital projects. Apply design thinking to develop “Desired Processes” automating all task & rule-based activities on by understanding and analysing the 'As Is Process'. Collaborate with Business partners and client functions for regular operations governance, reporting & to firm up improvement opportunities. Leaded & Implemented projects independently leading to 37% of efficiency by using OCR, ML & RPA tools. Deployed 162 plus Bots in F&A across AP, AR & RTR, including cognitive solutions ML/AI functionality - IQ Bot /python tools in PTP, Cash Apps & JE booking. Leaded GB Project and certified for End-to-end AP automation by automating AP invoice processing task. Transitioned Finance process starting from Project Preparation-Planning – Execution – Parallel Run – Steady State & improvement. Oversee and evaluate business policies and operating practices, which include the continuous review and improvement of appropriate policies, internal controls, operating standards, and procedural systems. Lead transitions & stabilized process across levels for multiple clients. Lead team for Digital transformation automation & improvement project deployments in various business functions, including service – Workflow management, change management, service desk, help desk, and client services for clients in diverse industries, including finance, Retail & manufacturing.
• Infosys, 02/2010, 06/2015, Lead, Process management, Migrations & Stabilization, Worked on multiple ERPs for Operations dealing with service delivery for multiple country’s including third party & intercompany account. Responsible for - operational deliveries and maintaining the SLAs with regards to - Process invoices in workflow / ERP, resolve exceptions, Payment executions, Respond to vendor/ customer queries, Vendor & GR/IR reconciliations, Month end closings. Expertise in designing global process for P2P involved in drafting process flows, steps, and documents. Initiated new procedures in operations to reduce process cycle time by identifying process leakages and through data analysis and automations and creating new opportunities by expediting client needs and through satisfaction. Actively work with leadership team to ensure to meet business plan. Conducts periodic reviews with the team, monitors daily weekly dashboards, provide guidance and support to ensure SLAs are met. Controlling and measuring process KPI’s. Received various appreciations and awards for leading outperformance, initiatives, and support.

• State Street Syntel Services Ltd., 12/2006, 12/2009, Executive
• HSBC Bank, 01/2006, 11/2006, Officer Retail Assets
• Idea Cellular (Contractual), 06/2005, 12/2005, Business Development officer