MAHENDRA GADDIGOPULA

• Designed,developed and implemented HR Systems and processes for the organization
• Spearheaded cross-functional initiatives across departments to achieve business goals.
• Resolved issues and recommended actions based on production and compliance reports.
• Identified and resolved issues between employees, promoting better collaboration and mutual respect.
• Collaborated with Founder Members to develop strategic initiatives and long term goals.
• Established performance goals for all the roles across all the business units and outlined processes for achievement.
• Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.

Executive Hiring

• Mapping position specific competencies, KRA’s and deliverable during search methodology
• Identifying potential candidates through targeted head hunting, referral networks and social media platform.
• Customized search strategy and quick Turnaround on closures

Client Acquisition

• Map industry wise companies and identify need for services basis market feedback.
• Socialize structure of services and create market for same Initiate documentation process and Onboard Client.

Career Counseling

• Advise applicants on refining their thought process
• Moderate gap between opportunity and applicant aspiration
• Enable applicant thought process Fair and transparent hiring process by communicating interview progress to candidate proactively.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Candidate Experience

• Fair and transparent hiring process by communicating interview progress to candidate proactively.
• Measure end to end applicant interview experience from first till last stage.
• Analyze feedback from applicant interview experience satisfaction scores and feed in learnings back into hiring process

• Built human resource organization and aligned people and culture with corporate strategic priorities and operations
• Prioritizing and amending key HR Policy as per Government statutes, socializing and implementing same.
• Developed and implemented Audit mechanism/control points right from New Hire Orientation, Record Maintenance and over all HR Operations process.
• Created Employee Grievance Model ensuring timely resolution of all grievances with a goal to promote high employee morale which made way to “Single Window Employee Grievance System”
• Streamlined employee engagement programs including employee awareness roadshows. Structured employee benefit workshops across PAN INDIA.
• End to end Payroll management and Quarterly HR Statutory Audits ensuring risk mitigation.
• Designed Inclusive employee engagement strategies to improve morale, retain talent and maintain business continuity.
• Identified, created and implemented formal performance management guidelines to reduce inconsistencies by 12% and increase productivity by 8 %. Maintained "open door" policy to encourage employee communications and resolution of issues.
• Oversaw and approved offers of employment for salaried and hourly positions to encourage legally compliant hiring process.

Key Results :

• Increase in Client Audit approval to 100% from 67% leading to complete fulfillment of client hiring mandate.
• Same day resolution for 95% of Employee grievances
• 100% Accuracy in payroll processing month-on-month (manual procedure)

• Head of Talent Acquisition for Consumer Banking and Consumer Assets verticals across Andhra Pradesh,Telangana,Karanataka,Tamilnadu & Kerala with branch span of 250.
• Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
• Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.

Key Results :

• Achieved Incremental RM & RO hiring for South
• Uplifting Quality of hire by mandating band for specific roles.
• Successfully initiated and executed Digitization Project in Consumer vertical for Bank, PAN India. Piloted 400 resources in South India as part of First Phase in project.

Business Partner for Wealth Banking Vertical across site for an employee span of 2000 spearheading employee life cycle management. Partnered with Business in all yearly activities.

• Performance Management
• Succession Planning
• Employee Engagement
• Employee Relations
• Capability Building and Change management
• Compensation Decisioning
• Retention Management
• Employee Grievance Redressal
• Benefit Administration
• Budget Management & Forecasting

Key Results :

• Bottom Quartile Management : Impact on Not met rating % declining to 9% from 12%.
• Hot Spot Training Model : Reduce gap in training needs of employee. Audit Development Plan : Incorporate employee specific career interests in development plan basis improvement area.
• Lateral Growth : Incremental retention rate from 17 to 22 for vertical
• Early Warning System : 15% of possible attrition saved through this mechanism

PAN India Lead for Executive Hiring supporting IT & Non-IT Business Units

• Partner with Business to get clear view on their strategic and financial objectives and hiring needs.
• Understand the role & requirement from Business through discussion on Process Understanding document and also validate the need for necessary approvals.
• Design and carry out targeted research strategy by collating details of potential companies, competitors and market place
• Draft sourcing plan basis list of target companies, resource availability in the hierarchy, domain expertise, and organization culture.
• Assess candidates to ensure qualification match, cultural fit and compatibility.
• Conduct scheduled and confidential interviews and provide detailed summaries
• Present eligible candidature to business through in person interviews or Digital Interactions.
• Detailed offer discussion post fitment process by sharing Employee Value Proposition

Key Results :

• Staffing lead for hiring Differently abled resources – PAN India
• Have piloted first batch of Speech and hearing impaired resources at associate
• Increased Employee awareness about initiative through mass mailers, road shows, floor huddles, town halls
• Expedite hiring possibility of differently abled hiring resources during time of Job description.
• Have received Silver award for leading and successfully executing initiative PAN India

Staffing Lead for hiring of resources for Knowledge Services, Customer Support Business verticals and also for Support function hiring PAN, India. Lead a team of 7 recruiters during this experience.

• Liaise with business heads and understand hiring forecast.
• Make hiring plan as per Open requisitions and communicate to respective Sourcing Channels.
• Established hygiene on-boarding process for all Lateral joiners.
• Customized induction program for senior level hires starting from AVP and above.
• Maintain all critical reports pertaining to pre and post hiring.
• Review performance on recruitment partners on contribution towards lateral hiring on a monthly basis by meeting specific teams from vendors by sharing feedback and understanding concerns.
• Organize calibration sessions and open house with recruitment partners on need basis to ensure consistent successful conversion in fulfilling requisitions.
• Front end all Internal & External Audit's for the site from Talent Acquisition perspective namely Business Efficiency, Risk Management & Compliance and Quality Audit (internal),ISO Audit (External)
• Maintain and update all Vendor Agreements of Recruitment Partners of the site.
• Ensure the new hire virtual handover to Operations is done on time. (MAP &SAP)
• Plan, Organize & Supervise all volume hiring activities like Ad Walk-In, Job fair

Key Results :

• Won Quarterly Talent Acquisition & Employee Branding award for best performance in Q3 2008 across Wipro BPO locations in India.
• Received award from Business Efficiency function for supporting Surveillance Audit ISO 27001:2005 in November 2008.
• Received Outstanding Performance Award from HP Hyderabad Operations for Being Best of Talent Acquisition in November 2009.

Responsible for Executive Hiring (Middle & Senior level Hiring) for the site, (PAN India for Sales Business) ensuring hiring meets forecast expectations. Also develop, implement, and maintain a quality experience in the talent acquisition process for candidates and business partners. My role responsibility mentioned below.

• Recruitment
• Candidate Experience
• Budgeting and Forecasting
• Compensation process
• Relationship Management

Key Results

• Received appreciation from Senior Management Team for hiring & on boarding pilot batch for one of the business unit in a record time.(69 associates in 8 working days – agent hiring)
• Received “ONE DELL” award for three consecutive quarters.
• Received “Special Award” from Global Financial Services Team for hiring and on boarding 4 Team Managers in record time of 21 days. (against standard SLA time of 60 days)
• Was highly appreciated by Leadership team EMEA Sales for hiring 10 Sales Managers in a Quarter.
• Was promoted to Executive hiring team in May 2006.
• Planned,Organized and executed Assessment Center for Leadership hiring.
• Received Best site award for low cost hiring, sources being Employee Referrals, Job Portals, Headhunting respectively

• As a account lead responsible for hiring of UK banking client mandates
• End-to-end responsibility of sourcing, recruiting and onboarding for entire Hyderabad site
• Plan and execute Direct hiring strategy through job portal calling,Ad Walk-in
• Weekly and monthly client mandate MIS publishing on interview hiring funnel, stage to stage conversion metrics

• Recruit IT Personnel for US Office
• Source applications through Consultants and head hunters for open positions
• Interview scheduling of all shortlisted applicants, Facilitation of documentation and Onboarding process
• Have closed all position with in 100% of SLA
• Publish weekly client mandate fulfillment report

• Core member of SAP Implementation team at NFCL
• Assess employee and identify the same for further digital training needs
• Successfully completed PC skills training for 90% of the plant employee and accomplished 100% certification
• New Platform familiarization sessions for all end users
• Instrumental in migrating data to digital database from physial files