Mahendra Kachkar
Akot
Summary
Customer service professional offering 12 yrs of diversified experience. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Excellent communication & problem-solving skill dedicated to achieving customer satisfaction as well as meeting or surpassing Firm expectation. Proficient in computer applications. Take a great satisfaction & pride in seeing results and positive impact on the customer/client. Self-starter, flexible independent, organized & punctual. Working knowledge of computer Works.
Overview
16
16
years of professional experience
Work History
As an Asst. Manager (Operation)
SakshamGram Credit Pvt. Ltd.
06.2024 - Current
- Monitoring & management of the collection activity of 43 branches of 3 states
- To ensure 100% on time collection & also ensuring timely cash remittances
- To Prepare the MIS & Co-ordinate with branches for SMA management.
As a Asst. Operation Head
Aarohiinfo FI Management Ltd.
04.2023 - 04.2024
- Over all in charge of North Maharashtra region operations (Khandesh region)
- Managing a team of 2 RMs, 4BMs
- 16 FSs & 80 CSRs & PSMs
- To meet clients expectation regarding Disbursement & OTRR
- Monitoring total portfolio of 9532 A/Cs ( Rs
- 21.08 Cr.) To plan a region business plan
- To ensure strict adherence to the process & policy of the company & clients
- To ensure strict adherence to the regulators policy also
- Staff hiring & Training
- To control attrition ratio in the region
- To Achieve region's assigned target by HO
- To reduce PAR & NPA portfolio
- To maintain quality portfolio
- Surprise visits to the branch & center meetings.
As a Branch Head
NABFINS Ltd.
11.2018 - 04.2024
- Team Handling & Branch Target Vs Achievement
- Keeping close liaison with B&DCs & other business partners and closely coordinate with other development agencies like Government, local bodies, bankers, NBFCs etc
- For business expansion
- Over all in charge of the dist
- Office for planning business strategy, business development, general administration matters pertaining to District Office.
As a Product Sales Manager
Yes Bank Ltd.
09.2016 - 10.2018
- Follow up with BC for on time resolution of all discrepancies
- Set monthly/quarterly target in consultation with the BC branch
- Ensuring compliance on the various audit findings
- Interact with BC Branch staff and get onetime update on the souring/disbursement.
As a Branch In charge
Annapurna Micro Finance Pvt. Ltd.
01.2015 - 09.2016
- Team Handling , Branch Target Vs Achievement
- To maintain quality portfolio, Audit Compliance, Business Plan, Surprise visit
- Close monitoring of staff's daily activity.
As a LSA
Bhartiya Samruddhi Finance Ltd. (BASIX)
03.2008 - 08.2011
- Conduct Area survey and Village survey
- Sourcing customer, document verification & Collection
- Counter party for business & residence reference check
- Sales of other allied services.
Education
B.A (ELT) -
05.2005
HSC -
02.2002
Skills
- Product and service knowledge
- Staff Training and Development
- Workload Management
- Operations Management
- Compliance understanding
- Strategic Planning
- Employee Performance Evaluations
- Teamwork and Collaboration
- Decision-Making
- Human Resources Management
Languages
Marathi
Hindi
English
Personal Information
- Date of Birth: 12/28/1983
- Gender: Male
- Marital Status: Married
Timeline
As an Asst. Manager (Operation)
SakshamGram Credit Pvt. Ltd.
06.2024 - Current
As a Asst. Operation Head
Aarohiinfo FI Management Ltd.
04.2023 - 04.2024
As a Branch Head
NABFINS Ltd.
11.2018 - 04.2024
As a Product Sales Manager
Yes Bank Ltd.
09.2016 - 10.2018
As a Branch In charge
Annapurna Micro Finance Pvt. Ltd.
01.2015 - 09.2016
As a LSA
Bhartiya Samruddhi Finance Ltd. (BASIX)
03.2008 - 08.2011