MS WORD
Mahendra Mehra
HOTELIER
Lucknow
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
3
3
Languages
Work History
ASST.SHIFT MANAGER
sohey india
lucknow
03.2023 - Current
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
F&B Executive
FARZI CAFE
lucknow
01.2022 - 02.2023
- Trained new staff members on company policies and procedures.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
F&B Captain
FORTUNE PARK BY ITC HOTELS
LUCKNOW
08.2016 - 10.2017
- Trained new staff members on company policies and procedures.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
F&B Associate
THE PICCADILY HOTELS AND RESORTS
lucknow
07.2013 - 07.2016
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Trained new staff members on company policies and procedures.
Education
High School Diploma -
KENDRIYA VIDYALAYA AMC CENTRE
LUCKNOW 04.2008 - 2009.04
Bachelor of Arts - Sociology
LUCKNOW UNIVERSITY
LUCKNOW 05.2013 - 2016.03
DIPLOMA IN DHMCTT - Hotel Management
DELHI PARAMEDICAL AND HOTEL MANAGEMENT INSTITUTE
DELHI 04.2012 - 2013.03
Skills
Teambuilding
undefinedSoftware
MS EXCEL
Timeline
ASST.SHIFT MANAGER
sohey india
03.2023 - Current
F&B Executive
FARZI CAFE
01.2022 - 02.2023
F&B Captain
FORTUNE PARK BY ITC HOTELS
08.2016 - 10.2017
F&B Associate
THE PICCADILY HOTELS AND RESORTS
07.2013 - 07.2016
Bachelor of Arts - Sociology
LUCKNOW UNIVERSITY
05.2013 - 2016.03
DIPLOMA IN DHMCTT - Hotel Management
DELHI PARAMEDICAL AND HOTEL MANAGEMENT INSTITUTE
04.2012 - 2013.03
High School Diploma -
KENDRIYA VIDYALAYA AMC CENTRE
04.2008 - 2009.04
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