Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Disclaimer
COMPUTER KNOWLEDGE
PERSONAL INFORMATION
Timeline
Generic
MAHENDRA PRAJAPATI

MAHENDRA PRAJAPATI

GWALIOR

Summary

Dynamic Branch Operations Manager at Mahindra & Mahindra Financial Services Ltd, skilled in customer management and financial services. Proven track record in ensuring 100% compliance and enhancing operational efficiency. Adept at relationship building and proficient in MS Office, driving successful loan approvals and cross-selling initiatives.

Overview

9
9
years of professional experience

Work History

Smart Branch Accountant

Mahindra & Mahindra Financial Services Ltd
Gwalior
01.2025 - Current
  • D.O. issuance with accuracy in data capturing in the system within the timeline.
  • CIBIL/Dedupe report generation, as per the process.And Verified KYC, income proof, bank statement, and collateral document for loan approval, as per RBI guidelines.
  • Revised Field Investigations for default loans for facts finding.
  • Review any contracts before they are signed
  • Ensured 100% compliance with regulatory norms during loan disbursement and documentation.
  • Assessed creditworthiness of loan applicant by analyzing financial documents, CIBIL scores and repayment history
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • preparation of monthly MIS as per the branch Activities
  • Responsible for handling tally verification with the customer before disbursement.
  • Follow up for collection verification and updating of all invoice-insurance & RC
  • Laisioning with Various department such as legal/Repayment/Admin/Customer service/Collection

Branch Operations Manager

MAHINDRA & MAHINDRA FINANCIAL SERVICES LTD
JOURA
04.2024 - 12.2024
  • walk-in-Customer management & query resolution
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • preparation of monthly MIS as per the branch Activities
  • Maintaining record for branch Audit & Compliance
  • ACH mandate update and submission to bank timeline.
  • Maintaining of PDC stock and updation of PDC/SPDC within the timeline
  • File process for disbursement in timeline and daily basis follow up for PDD
  • cash collection. bank deposition & maintaining of the accurate records
  • Loan closure cases updation & closure timeline
  • Cross sale of like FD, mutual Fund, vehicle insurance, PL Loan, health insurance, Life insurance, ETC
  • PL and charges collection for the branch.
  • Maintaining database and MIS & reporting on a regular basis for the full team
  • monthly audit of receipts updated and received from collection team

Cashier

MAHINDRA & MAHINDRA FINANCIAL SERVICES LTD
Joura
12.2021 - 04.2024
  • Followed company security procedures for handling large sums of money.
  • Cash deposition within 1 day, maintenance of cash register and Cash deposition within 1 day - Nil delay instances in a month
  • CHP/ ONR/ ONN/ receipt cancellation and Not more than 1 day
  • PDD updation ( for branch) & RC- 3% beyond 90+ days Invoice and Insurance - 1% beyond 30 day
  • Collecting the EMI receipt money from the all executive at the daily branch and than depositing it in the bank

Graduate Trainee (Personal Loan)

Mahindra & Mahindra Financial Services Ltd
Gwalior
01.2021 - 11.2021
  • daily basis of tally calling to mahindra finance existing customer to provide personal loan
  • convince to existing customer 40% funding finance amount for personal loan
  • Verified KYC, Income proof, Bank statement, and collateral document for loan approval as per RBI guidelines

Business Development Executive

Phone Pe Pvt Ltd
Gwalior, Morena, Ambha, Porsa, Joura Kailarash, Sabalgarh
01.2020 - 11.2020
  • Created presentations on the company's services, products, pricing plans and marketing campin
  • Maintained a database of contacts from prospective clients for future follow-ups.
  • daily basis all petrol pump visit on promotion activities and QR code installation in pumps
  • Maintaining all petrol pump compliant & transaction query of the petrol pump owners
  • daily basis phone pe account statement provide Ly and Financials report as per timeline
  • Conducted market research to identify new, opportunities and trends in fintech.
  • daily basis handle to 110th petrol pumps location like Gwalior, Morena, Joura, Kailaras, sabalgarh, tetra, Ambah, Porsa, Mohana, ETC

Sales Associate

Home Credit India Finance Pvt. Ltd
GWALIOR
06.2016 - 12.2018
  • Daily morning meeting attend sales and target achieve discussion
  • Attended weekly team meetings to review performance goals and objectives.
  • All consumer durable products financing.as per customer choice
  • Verified KYC, income proof, bank statements, and collateral documents for loan approval as RBI guidelines.
  • processed loan application and verified customer documentation
  • collaborated with team members to enhance sales strategies
  • Cross sale of mobile insurance and related products
  • i was responsible for all the installments of the customers

Education

B.COM -

Jiwaji University
Gwalior
01.2019

12th -

M.P. Board
Gwalior
01.2014

10th -

M.P. Board
Gwalior
01.2012

Skills

  • Customer management
  • Communication skills
  • Excellent work ethic
  • Proficient in MS office
  • Word Excel office
  • Financial services
  • Time management
  • Relationship building
  • Hindi/English Typing

Languages

Hindi, English

Hobbies and Interests

Swimming, Listening Music, Reading Newspaper, Surfing Internet

Disclaimer

Hardly declare that all the information mentioned above in true to the best of my knowledge. Place: Signature Date

COMPUTER KNOWLEDGE

Excellent knowledge of computer  MS office, word , Excel 

PERSONAL INFORMATION

  • Father’s Name: Mr. Manoj Prajapati
  • Mother’s Name: Mrs. Rambai Prajapati
  • Date of Birth: 1995-09-17
  • Alternate Contact: Ø + 8770331442
  • Alternate E-Mail: ID Mahendraprajapati065@gmail.com
  • Marital Status: Married
  • Nationality: Indian – Hindu
  • Category: OBC
  • Address: Huzrat Road, Balabai Ka Bazar, Lashkar, Gwalior 474001

Timeline

Smart Branch Accountant

Mahindra & Mahindra Financial Services Ltd
01.2025 - Current

Branch Operations Manager

MAHINDRA & MAHINDRA FINANCIAL SERVICES LTD
04.2024 - 12.2024

Cashier

MAHINDRA & MAHINDRA FINANCIAL SERVICES LTD
12.2021 - 04.2024

Graduate Trainee (Personal Loan)

Mahindra & Mahindra Financial Services Ltd
01.2021 - 11.2021

Business Development Executive

Phone Pe Pvt Ltd
01.2020 - 11.2020

Sales Associate

Home Credit India Finance Pvt. Ltd
06.2016 - 12.2018

B.COM -

Jiwaji University

12th -

M.P. Board

10th -

M.P. Board

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