Summary
Overview
Work History
Education
Skills
Certification
Professional Exposure
Disclaimer
Personal Information
Timeline
Generic
Mahendra Sindhe G

Mahendra Sindhe G

Senior Project Manager
Bangalore

Summary

Accomplished Senior Project Manager with a proven track record of leading multidisciplinary, virtual, and distributed teams. Currently Assistant Director at EY, specializing in IT transition and transformation projects and technical logistics. Recognized for delivering impactful solutions within tight deadlines and budgets, prioritizing creative problem-solving and motivating teams to achieve goals.

Overview

17
17
years of professional experience
9
9
years of post-secondary education
5
5
Certifications

Work History

Senior Project Manager & Portfolio PMO Lead

EY (Ernst & Young)
01.2019 - Current
  • Successfully executed projects within agreed schedules, budgets, and scopes, managing all phases of project management, including initiation, planning, execution, monitoring, control, and closure.
  • Developed detailed project plans aligned with business and technology strategies, identifying risks and mitigation strategies for timely completion.
  • Monitored project progress to ensure alignment with approved baselines, effectively managing changes and ensuring compliance with schedules and governance.
  • Served as the Single Point of Contact (SPoC) for customers, ensuring service delivery met defined scopes, budgets, and timelines while nurturing strong relationships with stakeholders.
  • Conducted budgeting, forecasting, financial analysis, and reporting, investigating variances and tracking month-on-month burn rates.
  • Coordinated resource management, optimizing allocations by adjusting team assignments based on project demand and progress.
  • Led cross-functional teams to ensure timely delivery and compliance with project requirements, adapting quickly to challenges and devising creative solutions.
  • Conducted post-project evaluations to identify areas for improvement and implemented corrective actions for future projects.
  • Presented regular status reports to executive leadership, providing insights into progress and key milestones achieved.
  • Enhanced client satisfaction and loyalty by consistently delivering high-quality projects on time and within budget, and streamlined project delivery timelines by implementing agile methodologies.

Project Manager

Verizon
04.2018 - 01.2019
  • Project and Service Delivery Management: Responsible for handling projects and service delivery for global customers, managing project development from initiation to completion.
  • Implementation Oversight: Managed multiple ongoing implementation projects for both internal and customer initiatives, ensuring customer satisfaction throughout all phases of project development.
  • Cross-Functional Collaboration: Worked with cross-functional teams, including sales engineers, order trackers, network implementation engineers, billing, and trouble ticket administrators, to deliver successful outcomes.
  • Single Point of Contact (SPoC): Acted as the SPoC for customers, ensuring services were delivered within defined scopes, budgets, timelines, and quality standards, while being accountable for achieving project objectives and customer acceptance.
  • Reporting and Communication: Provided weekly project status reports and performance data to customers and director-level management using MS Word, Excel, and PowerPoint, including updates on project timelines, issues, and risks.
  • Coordination with Vendors: Coordinated with customers and vendors for the installation and repair of routers, switches, PBX, and other associated hardware and software.
  • Technical Issue Resolution: Responded to test and turn-up technical issues, providing assistance in resolution and reporting Root Cause Analysis (RCA) and preventive actions for project failures.
  • Billing and Database Management: Initiated accurate billing information for invoicing services and maintained database integrity for all new services.
  • Post-Installation Support: Ensured successful handover and extended post-installation support for both customers and internal teams.
  • Project Scheduling: Developed and maintained project schedules and calendars with input from transition leads, facilitating team meetings and documenting minutes and action items as needed.
  • Support Documentation: Prepared and documented Day 1/Day 2 support documentation and acceptance criteria, overseeing the establishment of SLA/OLA agreements.

Migration and Transition Project Manager

DXC Technology
02.2016 - 03.2018
  • Successfully managed offshore programs, including migration and transition of new business to the India center, along with corresponding transformation activities.
  • Involved from pursuit identification to go-live for all accounts being transitioned or migrated to the Offshore Delivery Center.
  • Provided inputs to the solutions team for FTE sizing and scope definition, collaborating closely with the solution development team to ensure balanced resource sizing before contract signature.
  • Planned, executed, and closed projects in accordance with contractual agreements and client expectations.
  • Set up the entire team and provided necessary knowledge on deliverables agreed with the client throughout various transition phases.
  • Conducted knowledge transfer to ensure IT infrastructural knowledge was adequately obtained by resources during the transition execution phase.
  • Tracked all projects handled by the team across various parameters to gauge performance and identify potential risk areas, ensuring achievement of cost, schedule, and key success parameters during the transition phase.
  • Liaised with internal teams to execute projects and transitions, ensuring success criteria were met according to planned timelines and costs.
  • Managed risks associated with the client environment during the transition phase.
  • Ensured service readiness as part of the exit-entry strategy between the incumbent IT vendor and HP.
  • Oversaw large programs involving multiple territories and countries for service takeovers of clients across geographies.
  • Facilitated a smooth transition from Transition Mode of Operations (TMO) to Future Mode of Operations (FMO).
  • Managed hybrid and complex delivery models as part of solutions on a case-by-case basis

Senior Project Coordinator (SDM - Operations)

Dimension Data India Ltd.
04.2015 - 02.2016
  • Coordinated all tasks, reporting, and out-of-scope requests generated from Managed Services effectively.
  • Entered and tracked requests using appropriate ticketing tools.
  • Ensured work delivery met Service Level Agreements (SLAs).
  • Followed established processes, including relevant documentation and approvals.
  • Liaised with internal Engineering and Delivery teams to ensure timely and efficient task completion.
  • Collated input and reported monthly on all Managed Service tasks, along with additional reports as requested by management.
  • Communicated with customers regarding the timing of work and provided updates on the status of requests as needed.
  • Assisted with various aspects of Managed Services as required.

Asst. Manager, Project Management & Service Delivery

Vodafone Global Services Private Limited
05.2012 - 04.2015
  • Understood customer requirements and deliverables to ensure "best-of-class" service delivery based on cost, time, and feasibility, while building peer-to-peer relationships with customers and stakeholders.
  • Served as the point of contact for customers and internal teams regarding delivery, incidents, changes, escalations, inventory management, and other business-enabling activities.
  • Monitored key performance indicators, including customer satisfaction and service perceptions, taking action to address any under-performance.
  • Maintained promised Service Level Agreements (SLAs) concerning lead times, on-time delivery, and incident cycle times.
  • Identified and managed delivery dependencies, issues, and conflicts, scheduling timelines and milestones while delegating tasks to appropriate team members.
  • Defined project scope, goals, and deliverables in collaboration with senior management and stakeholders to support business objectives.
  • Planned, implemented, and executed Business As Usual (BAU) and project deliveries from contract initiation to final operational stages.
  • Reviewed installation activities to assist in defining internal and external support requirements.
  • Handled escalations effectively with customers and vendors.
  • Provided proactive daily, weekly, and monthly updates to internal and external stakeholders, conducting meetings as necessary to review and discuss delivery and service-related issues.
  • Restored customer confidence in the company by early identification and mitigation of service and product quality issues.

Associate Network Engineer

Fidelity Investments
12.2010 - 05.2012
  • Managed installation and upgrade requests for Fidelity’s clients, Investment Centres, and Campus Sites, coordinating with various engineering teams in the U.S. and telecom carriers across the enterprise.
  • Provisioned MACD (Move, Add, Change, Delete) orders for various service types, including data and voice services such as VPN, Frame Relay, MPLS, T1, T3, Gig-E, ISDN PRI, and 1MB lines.
  • Performed telecom expense management functions, including verifying invoices, settling billing disputes, and contract verification.
  • Managed and participated in several telecom expense management (TEM) cost-saving initiatives.
  • Interacted with various vendors across the U.S. to ensure timely infrastructure setup, including companies like AT&T, Verizon, Granite, and Qwest.
  • Utilized the Rivermine application as the official tool for placing orders with vendors across the U.S.
  • Maintained databases and documentation related to telecom services and expenses.

Member Provisioning

Synchronoss Technologies India Pvt Ltd
11.2008 - 12.2010
  • Managed global orders through various in-house systems, ensuring key milestones were achieved and providing regular updates to customers and carriers.
  • Ordered, installed, and tracked data circuits from vendors such as Level 3, Verizon, and Qwest, providing FOC (Firm Order Confirmation) dates and details to management.
  • Followed order management processes, including validation, order raising with OLO (Other Licensed Operator), and tracking, to ensure delivery of orders/circuits as defined in SLAs and maintained Delivery on Time (DOT) cycles.
  • Procured necessary infrastructure aids from various suppliers and vendors as part of service delivery, in addition to connectivity.
  • Provided senior management with weekly status reports and reviews on order progress.

Education

MCA -

Sikkim Manipal University
01.2010 - 01.2014

BCA - Bachelor of computer application

Kuvempu University
01.2005 - 01.2008

PUC - undefined

Govt. silver jubilee pu college
01.2003 - 01.2005

SSLC - undefined

Paper Town High School

Skills

Portfolio PMO

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Certification

Prince2 Practitioner

Professional Exposure

  • Expertise in IT Infrastructure: Proficient in Project Management, Transition & Transformation, Portfolio PMO, Service Delivery, and Service Implementation.
  • Team Management: Skilled in organizing and managing virtual teams, stakeholders, service providers, and vendors for large-scale projects.
  • Telecom Industry Experience: Extensive experience working with major telecom service providers and customers.
  • Stakeholder Collaboration: Collaborated with project stakeholders to define, document, and track business cases and key outcomes, while prioritizing scope and identifying implementation opportunities and challenges.
  • Project Completion: Ensured projects were completed on time, within budget, and met quality and specification requirements.
  • Issue Resolution: Proactively tracked and resolved critical issues to minimize project risk factors.
  • Budget Management: Determined project budgets and recorded all expenses to ensure compliance with scheduled budgets.

Disclaimer

I hereby declare that all the above-furnished information is true & best of my knowledge., Bangalore, MM/DD/YY

Personal Information

  • Passport Number: Z5813229
  • Date of Birth: 05/15/87
  • Gender: Male
  • Nationality: Indian

Timeline

Senior Project Manager & Portfolio PMO Lead

EY (Ernst & Young)
01.2019 - Current

Project Manager

Verizon
04.2018 - 01.2019

Migration and Transition Project Manager

DXC Technology
02.2016 - 03.2018

Senior Project Coordinator (SDM - Operations)

Dimension Data India Ltd.
04.2015 - 02.2016

Asst. Manager, Project Management & Service Delivery

Vodafone Global Services Private Limited
05.2012 - 04.2015

Associate Network Engineer

Fidelity Investments
12.2010 - 05.2012

MCA -

Sikkim Manipal University
01.2010 - 01.2014

Member Provisioning

Synchronoss Technologies India Pvt Ltd
11.2008 - 12.2010

BCA - Bachelor of computer application

Kuvempu University
01.2005 - 01.2008

PUC - undefined

Govt. silver jubilee pu college
01.2003 - 01.2005

SSLC - undefined

Paper Town High School

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Mahendra Sindhe GSenior Project Manager