MAHENDRA DASGUDE

ITSG Project as Lead Network Security Engineer May 2023 -till date

➢ Managing team members under SOC, NOC, EDR Security, Network engineers.
➢ Configuring Access control and Content filtering on Zscaler proxy as per client request.
➢ Assess data management policies for security compliance and cybersecurity incidents.
➢ Assist with third party security team to audit client ODC Network and investigate security breaches.
➢ Continuous monitoring, log analysis and interpretation of threats using FortiSIEM
➢ Work to prevent and detect intrusions using Endpoint security (Trend micro and Symantec).

• Provided secondary training to personnel struggling with technological tools and systems.
• Offered troubleshooting via voice and text chat
• Executed troubleshooting and Network support in both in-person and remote situations.

· Oversaw company's entire network and related policies covering use, maintenance and infrastructure.

· Established and monitored key performance metrics to verify consistent compliance with important networking standards.

· Managed purchasing and installation of networking equipment such as core routers and switches.

· Configured, tested and maintained LAN/WAN components and connections.

Company : INFINITE COMPUTER SOLUTIONS (INDIA) LIMITED

Project : NSDC MPLS&NuaIndia ( telekom Malaysia )

Designation : Technical Lead

Duration : From January 29th 2021 till Date

Responsibilities:

2. Co-ordinate with the telekom malaysia and NOKIA malaysia teams for Smooth Upgrade using VBScript.

3. Router Migration 903 cisco to Nokia 7750 Router

Company : Nokia Networks India Pvt Ltd.

Project : VODAFONE IDEA

Designation : IP SME

Duration : From October 2016 till 31st May 2020

Responsibilities:

4. Providing mean time resolution to the reported incident depending upon the severities within SLA.

5. Key role playing in Implementation the customer specific network change request.

6. Co-ordinate with the Field Engineer to identify the faults and provide the resolution.

7. Managing process related reports on daily basis also report on identified gaps with corrective and preventive actions (e.g. RCA for SLA breached tickets).

8. Make the new Joiners aware about the process and various tools that can be used to support the business objectives by giving them training.

migration, WAN link integration, Bandwidth up gradation

protocols like ISIS, BGP, OSPF

· Responsible for remotely managing networks of Major Airport and Airlines for SITA

· Logically analysing faults, performing remote diagnostics and making changes to existing device configuration (if required) to provide resolution for the incidents.

· To work on change requests (Configuration/Design) raised by SITA.

· Logical analyzing the faults and perform remote diagnostics and provide resolution.

· Implementation and troubleshooting of routing protocols like BGP, OSPF,

· Coordinating and troubleshooting with the core MPLS (P Router) cloud team to resolve complex issues.

· Troubleshooting of router redundancy protocols i.e. HSRP, VRRP and GLBP.

· Prepare the Network Architecture and plan the IP schema for new implementation according to requirements.

· Coordinating with other SITA teams such as Circuit team, Core team, ATM cloud team, for the faults that require involvement of other SITA departments.

· Handling fault tickets within the specified SLA and provide the best support possible as per the SLA.

· Keep customers informed on incident/change status and progress as per defined norm or service level requirements.

· Coordinating and providing assistance to on-site Field Engineer.

· Managing a customer base of more than 2600 customers of UK, Nordics and South Africa.

· Working for BT-ISP and providing Second-Line support for core devices of BT's customer.

· Provide real-time support and participate in problem solving and root cause identification daily.

· Co-ordinates with the various teams and the customer to resolve the Network outage ASAP.

· Troubleshoot the various network related issues like Switching, Routing, WAN/LAN troubleshooting, protocol related issue etc.

· Failover testing identify the specific class utilization for voice traffic and VC traffic.

· Providing mean time resolution to the reported incident depending upon the severities within SLA.

· Key role playing in Implementation the customer specific network change request.

· Co-ordinate with the Field Engineer to identify the faults and provide the resolution.

· Managing process related reports on daily basis also report on identified gaps with corrective and preventive actions (e.g. RCA for SLA breached tickets).

· Make the new Joiners aware about the process and various tools that can be used to support the business objectives by giving them training.

• Managed, tracked, and coordinated problem resolution and escalation processes.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Performed troubleshooting for Juniper, Cisco, and packet analysis.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.