Mahendra Bahadur Dhaat

Experienced Senior Process Analyst with a demonstrated history of working in the KPO industry. Willing to work specialist in an organization that requires hands-on experience with different application. A Optimistic, Self-Motivated, Good verbal and written communication skills also responsible for effectively managing the daily data capturing, data mining, data analysis and validation of the business unit ensuring internal as well as external customer and client needs are met in a timely, efficient manner with 100% data accuracy.

Gallagher Center Of Excellence [Jul 2016 to Jan 2018] – Process Associate.

Create the Proposal for clients from data provided by them and the developed Proposal indicates all about insurance. Experience with Proposal Authorizing Tool (PAT-E) application, EPIC application and PDF. Identifies & Gathers relevant data from source document to respective application/tool with 100% quality. After receiving details from clients, by answering all questions, analyzing, summarizing and completing the proposal as per client standards. Experience with Microsoft Office tools, especially Excel spreadsheets and Word Experience and ability to respond effectively to requests. Additional information gathering from client through the email if required. Trained only on Property Insurance coverage sector.

Gallagher Center Of Excellence [Jan 2018 to Jul 2019] – Process Analyst.

Demonstrated ability to work effectively at all levels of an organization Summarize highly difficult information and develop the proposal. (customize proposals) Completely trained on the all the line of coverages in insurance sector. Client interaction through mail for the Process related queries/updates. Cross trained other team members for Proposal Development. 100% work finished of timeline cases. Worked on special clients as per request from Client Service Managers. Involved in Process improvement training and contributed 6 ideas for Process improvement. Handling the process associates queries and training to associates. Part of Standard Operating Process development team.

Gallagher Center Of Excellence [Jul 2019 to Oct 2019] – Senior Process Analyst.

Manage the work load by assigning and completing the day to day work. Lead the team of analysts, assign case, and monitor performance. Conducting team meeting for any process related queries and SOP updates. Working with teams to evaluate and implement workflow. Production plan and Production reports for team. Training and manage process analysts. Assisting with conducting process improvement workshops. Contributed 6 ideas to team for Process improvement.

SUB-PROCESS: Artex Group captives [Oct 2019 to Current] – Senior Process Analyst. Have a good knowledge on Artex Group Captive services Handled New Business Group captives request Manage the work load by assigning and completing the day to day work. Trained Newly joined employees on different sub-process of Artex Group captives Services Capability of handling all Renewal process of Artex Group Captive Lead the team of analysts, assign case, and monitor performance. Conducting team meeting for any process related queries and SOP updates. Working with teams to evaluate and implement workflow. Have good knowledge about Artex Proposals (Ancillary Proposals, Retail Proposals preparation, Direct Captive Proposals, Cyber Liability Proposals, Cyber Liability Ancillary Proposals, Quote Letters and Flood Letters.) Have handled Endorsement Chase service (Related to Endorsements) Currently managing a Team of 11 people.

• AWARDS , Shining Star, Manager choice award, Super Star, and Most valuable player of team awards forfully fulfilling the requirement of Production, Quality and team bonding. Have received Star of the month Award multiple times for reaching highest production with required quality. Award and Certificate received for the High Impact Process improvement idea.

• Achieved Most valuable player of team award by fulfilling the productivity and quality of team with accuracy and efficiency.
• AWARDS , Shining Star, Manager choice award, Super Star, and Most valuable player of team awards forfully fulfilling the requirement of Production, Quality and team bonding. Have received Star of the month Award multiple times for reaching highest production with required quality. Award and Certificate received for the High Impact Process improvement idea.
• Supervised team of 9 staff members.
• Achieved Manager choice award through effectively helping with quality.
• Resolved product issue through consumer testing.