Mahendrakumar Pandey
Titwala
Summary
Seasoned professional with over 13 years of experience in procurement, sales, and business analysis. Adept at driving business growth through strategic procurement initiatives, optimizing sales processes, and delivering insightful business analysis. Proven track record in developing and executing strategies that enhance operational efficiency and profitability. Skilled in liaising with stakeholders, conducting complex data analysis, and providing actionable insights to senior management. Strong analytical skills and a commitment to achieving business outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Project Manager
Cisco Systems India Private Limited
Mumbai
07.2024 - Current
- Create detailed plans outlining the scope, timeline, and resources needed for the migration.
- Arrange and schedule meetings to discuss project progress and address any issues.
- Act as a point of contact between project teams, management, and other stakeholders.
- Provide regular updates and reports on the project status to stakeholders.
- Coordinate activities among different teams involved in the migration, ensuring everyone is aligned and working towards the same goals.
- Ensure that the necessary resources (personnel, equipment, etc.) are available when needed.
- Keep detailed records of project plans, progress, decisions, and changes.
- Ensure all necessary documentation, such as the NRFU document, is complete and reviewed.
- Identify potential risks that could impact the migration.
- Develop and implement strategies to mitigate these risks.
- Ensure that all migration activities meet the required standards and specifications.
- Continuously monitor the progress of the migration to ensure it stays on track.
- Quickly address any issues or roadblocks that arise during the project.
- Escalate significant problems to higher management if they cannot be resolved at the coordinator level.
- Conduct post-migration reviews to assess the success of the migration and identify areas for improvement.
- Gather feedback from all stakeholders to ensure continuous improvement in future projects.
SENIOR BUSINESS ANALYST
Cisco Systems India Private Limited
Mumbai
08.2021 - 07.2024
- Driving the Attach Pro Program along with account team and partners or distributors to ensure technical services are booked at point of sale
- Analyzed operational data, surfacing insights and findings to support business and technical decisions
- Collaborating on complex new and renewal support deals with services sellers and renewal managers
- Ensuring deal accuracy and profitability for all Product Attach and Standalone Technical Services (TS) deals in conjunction with Commercial Finance
- Developing and executing strategies for optimal services business growth
- Providing business insights to leaders for review and action
- Focus on increasing the services business
- Providing actionable weekly, monthly, and quarterly business reports to management
- Liaise with multiple stakeholders (internal and external) to achieve desired business outcomes
- Demonstrated the ability to conduct complex analyses on large data sets and transform them into compelling dynamic dashboards.
SALES MANAGER-SERVICES
Cisco Systems India Private Limited
Mumbai
12.2015 - 07.2021
- Responsible for managing and growing the technical services business (New& Renewals) for Southwest & Northeast Accounts that includes (RJIO, Bharti, TATA, Sri Lanka & T2 Accounts)
- Proactively working with the account team and customer to identify and close the opportunities
- To identify new opportunities using various tool's available Cisco Ready, Sales BO & Finance BI
- Work closely with key internal stakeholders including Finance, Legal, and Commercial Contracts team, Sales Operations, Service Delivery and Advanced Services Business Development Managers
- Contributing to account planning, generate a balanced and healthy pipeline, ensure rigorous forecasting
- Responsible for execution of new customer agreements, contracts, maximize bookings value and contract profitability
- Proactively managing, tracking, and forecasting of the deals in SFDC
- Detailed understanding of all Cisco internal tools leveraged in support of the business
- Working with partners to establish operational objectives and assignments.
EXECUTIVE COMMERCIAL (FINANCE & COMMERCIAL)
Dimension Data India Private Limited
Lower Parel
06.2014 - 11.2015
- Preparation of Sales Orders in SAP as per client's purchase orders
- Verification of Client Orders as per company Norms
- Responsible for handling Networks & IT procurement
- Negotiation with Vendors
- Preparation and release of back-to-back orders on Vendors
- Online Order submission via Partner's Website i.e., CISCO, EMC²
- Order Tracking, delivery follow-ups with vendor
- Following up with account payable team for ensuring the timely payment to vendors
- MIS updation on weekly basis
- Co-ordination with Sales Team and Finance for smooth Order execution
- Addressing Client / Internal escalations as well
- Maintaining smooth relationship with Vendors
- Physical stock checking on periodical basis for Stock maintained at Warehouse.
ASSOCIATE BUSINESS SUPPORT (PURCHASE)
Ingram Micro India Ltd
Vikhroli
07.2012 - 06.2014
- Managing procurement for Ingram Micro India Ltd - Singapore Branch, Singapore a subsidiary of Ingram Micro India Pvt Ltd
- This involves Export from Singapore to STPI (Software Technology Park of India, EOU (Export Oriented Units), EPZ (Export Promotion Zones), EPCG (Export Promotion of Capital Goods), Universities & Research Institutions
- Order Management with major vendors like Cisco, HP
- Placing Order on vendor as per Customer's Requirement (Hardware / Software)
- Documentation of Packing list and Airway Bills for the respective orders
- Extensive co-ordination with vendor and our branches located all over India
- The main task is to monitoring sales performance and makes the materials available where it is required in the country in the given period
- Coordination with Logistics Team for inwarding of materials into ERP System
- Monitoring the daily receipts of materials from vendor, Sales Report, Pending Orders & Stock on Hand Reports & simultaneously co-coordinating with the branches for billing of back-to-back orders
- Taking care of all the shipments from vendor with their cargo coordinator's and taking care of replacement of the wrongly shipped / damage materials from vendor and rectify the shipments
- Ensure Proper Documentation
- Proper costing for the orders
- Co-ordination with International Freight Forwarders & C&F agencies for speedy clearance of shipments from Customs
- Co-ordination with Internal warehouse & Operations & Branches for planning shipments & Stocking
- Updating of Inventory in our ERP
- Ensure timely invoicing to End Customers
- Monthly/Daily reporting e.g., Product Report, POS Report.
CONSULTANT (PURCHASING)
Ingram Micro India Pvt Ltd
Kanjurmarg
08.2011 - 05.2012
- Place PO after scanning correctness of Vendor's Price Clearance, End-User Purchase Order and Performa Invoice
- Follow-up with Vendor for Order Acceptance
- Follow-up with Vendor for EDA (Expected date of Arrival) in Singapore
- Updating Shipment details
- Review overdue EDAs & update them
- Ensure complete documentation is given for filling
- Receive material in system with correct costing as soon as information is received.
Education
Bachelor of Computer Science - Computer Science
Mumbai University
Mumbai03.2011
H.S.C - PCMB
Maharashtra Board
01.2008
S.S.C -
Maharashtra Board
01.2006
PGDM - Marketing
Welingkar Institute of Management
Skills
- Customer Satisfaction
- Business analysis
- Project Scheduling
- Project Planning
- Stakeholder Communications
- Stakeholder liaison
- Vendor Management
- Business Planning
- Operations Management
- Project Management
- Analytical Skills
Certification
- Generative AI Overview for Project Managers
- Introduction to Cybersecurity
- Business Analysis & Process Management
Accomplishments
- IM PRIDE Award for outstanding performance.
- Dimension Data Ace Achievers Award.
- Cisco Excellent Contribution to the Business in FY19
- Cisco Service Operations Excellence Award
Personal Information
- Date of Birth: 11/11/90
- Nationality: Indian
Languages
- English
- Hindi
- Marathi
References
References available upon request.
Timeline
Customer Project Manager
Cisco Systems India Private Limited
07.2024 - Current
SENIOR BUSINESS ANALYST
Cisco Systems India Private Limited
08.2021 - 07.2024
SALES MANAGER-SERVICES
Cisco Systems India Private Limited
12.2015 - 07.2021
EXECUTIVE COMMERCIAL (FINANCE & COMMERCIAL)
Dimension Data India Private Limited
06.2014 - 11.2015
ASSOCIATE BUSINESS SUPPORT (PURCHASE)
Ingram Micro India Ltd
07.2012 - 06.2014
CONSULTANT (PURCHASING)
Ingram Micro India Pvt Ltd
08.2011 - 05.2012
Bachelor of Computer Science - Computer Science
Mumbai University
H.S.C - PCMB
Maharashtra Board
S.S.C -
Maharashtra Board
PGDM - Marketing
Welingkar Institute of Management
- Generative AI Overview for Project Managers
- Introduction to Cybersecurity
- Business Analysis & Process Management
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