Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mahendran Y

HOUSEKEEPING MANAGER
BANGALORE

Summary

Dynamic Housekeeping Manager with a proven track record at ELLEGANT INN, excelling in team leadership and customer satisfaction. Expert in financial management, I enhanced service quality through effective training and performance evaluations, fostering a culture of teamwork and open communication. Committed to maintaining high cleanliness standards and resolving guest concerns promptly.

Overview

22
22
years of professional experience
4
4
Languages

Work History

Housekeeping Manager

ELLEGANT INN
07.2024 - Current
  • Managed team productivity and workflow to exceed quality standards.
  • Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
  • Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.

Housekeeping Manager

ESCAPE HOTEL & SPA
04.2011 - 06.2019
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
  • Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Evaluated employee performance and developed improvement plans.
  • Promoted safety by demonstrating proper operation and training staff on power equipment tools.
  • Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.

Housekeeping Supervisor

Melange Luxury Serviced Apartments
04.2003 - 03.2011
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Communicated repair needs to maintenance staff.
  • Completed schedules, shift reports, and other business documentation.

Education

No Degree -

St' Antonis
Bangalore
04.2001 -

Skills

Cleaning and sanitation

Ordering cleaning supplies

Cleaning practices

Scheduling and planning

Supervisory skills

Task delegation

Customer relationship management

Customer service-focused

Budgeting and financial management

Inter-department collaboration

Timeline

Housekeeping Manager

ELLEGANT INN
07.2024 - Current

Housekeeping Manager

ESCAPE HOTEL & SPA
04.2011 - 06.2019

Housekeeping Supervisor

Melange Luxury Serviced Apartments
04.2003 - 03.2011

No Degree -

St' Antonis
04.2001 -

Similar Profiles

CREATE PROFILE
Mahendran YHOUSEKEEPING MANAGER