Summary
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Mahesh Bhadekar

Sales - Sales Development / Account Executive / Partnerships & Customer Service
Mumbai

Summary

Senior Sales Development Representative with experience at Jio Haptik and Engati, driving outbound lead generation and pipeline development across US, ME, and APAC. At Engati, focused on initial outreach and regional sales management, generating qualified leads and supporting AEs. At Jio Haptik, transitioned from SDR to SDR + AE, managing the full sales funnel from outreach to closure. Skilled in CRM management, consultative B2B selling, and cross-functional collaboration, driving revenue growth and customer engagement.

Work History

Enterprise - Business Development /Enterprise Account Executive

Jio Haptik
10.2024 - Current
  • Outbound Lead Generation & Inbound Qualification: Sourced, qualified, and nurtured accounts across industries including BFSI, e-commerce, retail, real estate, travel & hospitality, generating high-intent leads for Account Executives.
  • Account Sourcing & Research: Conducted targeted account research and segmentation, identifying key decision-makers and prospects using CRM and market intelligence tools.
  • SDR → Hybrid SDR + AE: Progressed from SDR to managing the full sales funnel, handling outreach, lead qualification, demos, and closure for enterprise clients.
  • Enterprise Sales Execution: Led end-to-end sales for AI chatbot and voicebot solutions, delivering tailored solutions to meet client needs.
  • Marquee Client Wins: Closed top clients such as Kotak Securities, Max Life Insurance, and Oriental Insurance, driving digital transformation in customer engagement.
  • Tailored Sales Strategy: Partnered with marketing to create industry-specific pitches, addressing client pain points and aligning AI capabilities with business objectives.
  • Cross-Functional Collaboration: Worked with legal and finance teams to manage InfoSec documentation, negotiate payment terms, and participate in RFPs/tenders.
  • High-Impact Demos & Consultations: Delivered value-driven demos and consultations, ensuring successful onboarding and client satisfaction.

Business Sales Manager (Freelancer)

Houston Analytics
05.2024 - 10.2024
  • Generated qualified leads for the white-label chatbot platform via outbound outreach.
  • Conducted account research & sourcing using Lusha, Apollo, and LinkedIn Sales Navigator.
  • Engaged prospects through calls, emails, and LinkedIn, qualifying interest for the sales team.
  • Maintained CRM records and coordinated with internal teams to optimize outreach strategies.

Sales Coach

Teleperformance
5 2023 - 10.2024
  • Sales Training Program Design: Designed and led a structured sales training program from scratch, transforming amateur agents into confident upsellers through on-floor sessions, ongoing coaching, and customized “Sales Commandments” for consistent execution.
  • Performance Alignment: Worked directly with the Process Director and Operations Manager to streamline daily sales performance, aligning frontline strategies with business goals and operational targets.
  • Client Collaboration: Collaborated closely with HP’s North America team (client POC) to stay updated on GTM strategies, product changes, and weekly updates, ensuring agents had real-time information to drive conversions.
  • Team Leadership & Revenue Impact: Managed a team of 200+ agents, boosting Revenue Per Call (RPC) from 1 to 18 within a year, exceeding the year-end target of 6 RPC by 3X, demonstrating strong sales effectiveness and coaching impact.
  • Incentive Model Contribution: Actively participated in shaping the sales incentive model, introducing performance-based rewards that improved motivation, team morale, and revenue consistency.

Career Break

NA
01.2023 - 05.2023

Regional Sales Manager / Partnerships Head

Engati Technologies
02.2022 - 01.2023
  • Team & SDR Management: Led a team of 5 SDRs, overseeing outbound outreach, lead generation, and qualification across US, APAC, ME, and India, ensuring high-quality pipeline for Account Executives.
  • Full Sales Cycle Ownership: Managed end-to-end sales, from initial outreach and demos to deal closure across diverse industries, driving adoption of Engati’s conversational AI and automation platform.
  • Client Acquisition: Closed 23 clients, including 6 enterprise accounts, 2 strategic partners, and multiple SMBs, significantly contributing to revenue growth and platform adoption.
  • Training & Mentorship: Trained SDRs on effective prospecting, outreach strategies, and qualification techniques, enhancing team efficiency and pipeline quality.
  • Cross-Functional Collaboration: Worked with marketing, customer success, and onboarding teams to align messaging, ensure smooth handovers, and improve post-sale experience.
  • Strategic Planning: Partnered with the Director on pipeline management, GTM strategy, and high-potential vertical targeting to optimize sales performance.
  • Sales Reviews & Pipeline Optimization: Conducted bi-weekly reviews with SDRs to analyze pipeline health, set targets, and refine outreach strategies.
  • Partner Management: Supported channel enablement and co-selling initiatives with regional partners, contributing to top-line growth.

Business Sales Executive /Senior Sales Lead

Tech Mahindra Business Services
08.2019 - 12.2021
  • Inbound Sales Expertise: Started in Inbound Sales for the UK market across three major telecom networks, consistently achieving monthly sales targets for 7 consecutive months.
  • Outbound Sales Experience: Transitioned to Outbound Sales, mastering proactive selling, objection handling, and consistently meeting challenging targets.
  • Team Leadership: Promoted to lead a team of 20 inbound agents, driving performance through floor support, training, and real-time coaching.
  • Performance Optimization: Achieved quarterly team sales targets by implementing structured feedback loops and optimizing call handling techniques.
  • Strategic Sales Exposure: Participated in sales projection meetings with clients and internal leadership, gaining insights into sales planning and forecasting.
  • Comprehensive Sales Acumen: Built expertise in direct sales (inbound + outbound), collections, and team management, laying the foundation for future B2B sales and leadership roles.

Senior Customer Service Executive

Teleperformance
09.2018 - 09.2019
  • Handled 80–100 customer interactions daily, resolving queries, providing account support, and ensuring a high level of customer satisfaction.
  • Performed upselling and cross-selling of credit card features, developing strong persuasive communication and objection-handling skills.
  • Built customer engagement expertise, actively listening to client needs and providing tailored solutions, which enhanced conversion rates.
  • Leveraged customer data and feedback to continuously improve conversation quality and personalize interactions.
  • Developed consultative selling skills and confidence in client conversations, creating a solid foundation for transitioning into B2B sales and SDR roles.

Education

Bachelor of Science - Information Technology

Vidyalankar School of IT
Mumbai
07.2013 - 05.2018

No Degree - Science

Khalsa College
Mumbai
06.2011 -

SSC -

IES V N Sule Guruji English Medium School
Mumbai, India
04.2001 -

Skills

B2B Sales Strategy Execution

Accomplishments


  • Awarded Best SDR - Q1 & Q2, Jio Haptik.
  • Awarded Best Sales Coach - Q3 & Q4 2023, Q1 2024.
  • Built value-driven partnerships to automate revenue streams.
  • Academic Excellence - IIM Calcutta (Executive Program in Sales & Marketing).
  • Represented India in AFL Asian Championship 2024 (Vietnam).

Certification

Digital marketing

Interests

Football (MDFA - Super division)

AFL (Australian footy league) International Level

Trekking / Hiking

Timeline

Enterprise - Business Development /Enterprise Account Executive

Jio Haptik
10.2024 - Current

Business Sales Manager (Freelancer)

Houston Analytics
05.2024 - 10.2024

Career Break

NA
01.2023 - 05.2023

Regional Sales Manager / Partnerships Head

Engati Technologies
02.2022 - 01.2023

Business Sales Executive /Senior Sales Lead

Tech Mahindra Business Services
08.2019 - 12.2021

Senior Customer Service Executive

Teleperformance
09.2018 - 09.2019

Digital marketing

05-2018

Bachelor of Science - Information Technology

Vidyalankar School of IT
07.2013 - 05.2018

No Degree - Science

Khalsa College
06.2011 -

SSC -

IES V N Sule Guruji English Medium School
04.2001 -

Sales Coach

Teleperformance
5 2023 - 10.2024

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Mahesh BhadekarSales - Sales Development / Account Executive / Partnerships & Customer Service