Football (MDFA - Super division)
Mahesh Bhadekar
Sales Coach / Regional Sales Manager / Partnerships Head
Mumbai,Maharashtra
Summary
Resourceful sales and operations manager offering 5 years of demonstrated success in increasing revenue, reducing costs and improving customer satisfaction. Exceptional performance developing new business and driving market development. Along with more than 2 years of experience in partnership development, account management and channel building. Self-directed leader with talents in diversifying networks, product offerings and pricing strategies to drive growth with value-added solutions.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Sales Coach
Teleperformance
Mumbai
05.2023 - Current
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Managed recruitment, training and development for highly effective sales team.
- Developed and led group training courses to align with corporate sales and service goals.
- Designed and implemented sales training program and documentation.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
Regional Sales Manager / Partnerships Head
Engati Technologies
Mumbai
02.2022 - 01.2023
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Finalized sales contracts with high-value customers.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
Strategic Alliances Manager
Expertrons
Mumbai
11.2020 - 02.2022
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Gained strong leadership skills by managing projects from start to finish.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Contacting clients who showed interest in business partnership for franchise.
- Understanding the needs of your clients and as per that pitching for the franchise model.
- Providing them the benefits of your products, but necessarily creating the need of the product.
- Maintaining professional and personal connection with the clients.
- Closing the sale and completing the onboarding process.
Operations Representative/Customer Service Manager
Concentrix (JP Morgan Chase)
Mumbai
10.2020 - 11.2021
- Collaborated with various departments to support daily activities oversight and coordination.
- Delegated work and coordinated staff members' daily responsibilities.
- Helping clients with each and every possible obstacle or queries related to their chase account by using highly optimized software and managing data.
- Apart from helping clients we do have to meet certain aspects such as AHT, CSATS, Quality, Schedule Adherence.
Business Sales Executive/Customer Relations Advisor
Tech Mahindra Business services
Mumbai
08.2019 - 08.2020
- Calculated sales commission for sales team of [Number] representatives.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Kept detailed records of daily activities through online customer database.
- Contributed to team objectives in fast-paced environment.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Sr. Customer Service Associate.
Teleperformance
Mumbai
09.2018 - 08.2019
- Resolved problems, improved operations and provided exceptional service.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Marketing Manager Intern
Siyaram's
Mumbai
12.2016 - 05.2017
- Collaborated with team members to help expand marketing channels.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Contributed to mock-ups, email campaigns, and social media content.
- Helped with planning and hosting of marketing events.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
- Wrote copy for social media posts, promotional emails and other marketing collateral.
Education
Bachelor of Science - Information Technology
Vidyalankar School of IT
Mumbai 07.2013 - 05.2018
Skills
Sales consultation
Accomplishments
- Increased sales 20% by developing new marketing initiatives.
- Recruited and developed 16 new sales professionals.
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Digital marketing
Interests
AFL (Australian footy league) National level
Timeline
Sales Coach
Teleperformance
05.2023 - Current
Regional Sales Manager / Partnerships Head
Engati Technologies
02.2022 - 01.2023
Strategic Alliances Manager
Expertrons
11.2020 - 02.2022
Operations Representative/Customer Service Manager
Concentrix (JP Morgan Chase)
10.2020 - 11.2021
Business Sales Executive/Customer Relations Advisor
Tech Mahindra Business services
08.2019 - 08.2020
Sr. Customer Service Associate.
Teleperformance
09.2018 - 08.2019
Marketing Manager Intern
Siyaram's
12.2016 - 05.2017
Bachelor of Science - Information Technology
Vidyalankar School of IT
07.2013 - 05.2018
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