Mahesh Babu
Hyderabad
Summary
Results-oriented operations and hospitality leader specializing in facilities management and customer satisfaction. Expertise in preventive maintenance and cost control, driving service quality improvements. Skilled in cross-department collaboration and optimizing occupancy rates, enhancing overall performance. Experienced in crisis management and regulatory compliance across high-traffic locations.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Head – Station Facilities
L&T Metro Rail
Hyderabad
07.2024 - Current
- Spearhead facility management operations across multiple metro stations, focusing on preventive maintenance, safety compliance, and customer satisfaction.
- Managed large manpower teams of up to 1000 staff across multiple sites, ensuring efficient deployment and workforce optimization.
- Coordinated cross-departmental teams to maintain uninterrupted operations during peak travel hours, improving station efficiency.
- Developed and implemented standard operating procedures to enhance compliance with corporate quality frameworks.
- Led vendor onboarding and coordination for AMC services, resulting in cost savings of 15% without compromising service quality with a value of approximately 3 Cr annually.
- Successfully handled VIP events and high-profile inspections, ensuring zero operational lapses during visits by senior government and corporate leaders.
- Launched commuter feedback system, streamlining complaint resolution process.
General Manager
Peerless Hotel
Hyderabad
12.2022 - 07.2024
- Achieved 50% Gross Operating Profit (GOP) and 25% Profit Before Tax (PBT) in the current fiscal year.
- Transformed hotel operations from loss-making to sustainable profit within 12 months, enhancing overall financial health.
- Increased topline revenue by ₹4 crores over budget through strategic upselling initiatives and new partnership engagements.
- Increased average room rate (ARR) from ₹2,200 to ₹4,000 through targeted marketing strategies and improved customer experience.
- Achieved 100% occupancy for six consecutive months (April 2023 – September 2023), successfully navigating low-demand periods.
- Implemented workforce optimization strategies maintaining a manpower ratio of 1:1.10, reducing overheads while maintaining service excellence.
- Analyzed market trends to inform pricing strategies and service offerings.
Director – Operations
Fairfield by Marriott
MWC Chennai
03.2021 - 11.2022
- Led post-pandemic revival through execution of soft renovation plans and alignment of hotel operations with new health protocols, enhancing guest safety and confidence.
- Revived banquet and catering services, driving 35% increase in event-driven revenue and boosting overall profitability.
- Executed renovation of guest rooms and public areas, enhancing guest experience and aligning with post-pandemic operations.
- Achieved 80% Medallia guest satisfaction score, reinforcing brand loyalty and guest retention.
- Streamlined plant and machinery maintenance, reducing downtime by 25%.
- Trained frontline staff to handle pandemic-related protocols, ensuring zero service disruptions.
- Revamped the bar operation leading to a 22% increase in ancillary revenue.
- Oversaw daily hotel operations, ensuring compliance with brand standards and maintaining high service quality.
- Collaborated with marketing to effectively promote hotel services and special events, increasing visibility and engagement.
Rooms Division Manager
Aloft by Marriott
Bengaluru
02.2019 - 02.2021
- Achieved brand audit scores above 90% for two consecutive years, positioning the property among top performers in the chain.
- Managed daily operations of front office and housekeeping departments, ensuring seamless service delivery and operational efficiency.
- Oversaw guest relations, directly addressing concerns and fostering positive experiences for guests.
- Led training programs that improved customer service satisfaction scores by 18%.
- Elevated ARR from ₹3,800 to ₹4,700, through pricing strategies and personalized customer engagement.
- Implemented cost control measures in Rooms Division, maintaining quality standards while optimizing resource allocation.
- Implemented Marriott’s “Brand Champion” initiatives, enhancing team culture and cross-department collaboration.
- Analyzed market trends and competitor activity in order to develop competitive strategies for pricing rooms accordingly.
Rooms Division Manager
Fairfield by Marriott
Pune Kharadi
08.2015 - 01.2019
- Managed accommodation operations from August 2015 to September 2017 during transition to Fairfield By Marriott, ensuring seamless integration and service continuity.
- Led hotel pre-opening takeover, coordinating project management and operational integration.
- Directed pre-opening activities, rebranding, and hotel revenue management strategies.
- Achieved a 20% increase in Average Daily Rate (ADR) by optimizing booking channels and customer segmentation.
- Sustained 92% occupancy year-to-date through dynamic pricing and proactive customer relationship management.
- Achieved 42% GOP by enforcing stringent cost controls and energy management.
- Reduced utility cost to 15% of total revenue through targeted monitoring and audits.
- Oversaw daily operations for front office and housekeeping departments, enhancing service delivery and guest satisfaction.
- Developed and maintained inventory systems for room supplies and amenities, optimizing resource allocation and minimizing waste.
Senior Operations Manager
Phoenix Market City
Chennai
12.2013 - 12.2014
- Managed a team across multiple outlets, resulting in a 20% increase in operational compliance scores during audits.
- Supervised and coordinated daily operations of mall, ensuring seamless integration of sales, customer service, security, maintenance, and janitorial functions.
- Developed and enforced SOPs for retail operations, food courts, and parking services, resulting in improved efficiency and enhanced customer flow.
- Led HACCP-compliant kitchen audits, ensuring food safety protocols across all F&B outlets.
- Managed vendor relationships to enhance service offerings and broaden product variety, aligning with customer preferences.
- Coordinated marketing initiatives to promote events, driving increased foot traffic and engagement within the mall.
- Supervised maintenance staff, ensuring cleanliness and safety standards were consistently upheld throughout the mall.
- Developed budgets for operational expenses and monitored financial performance regularly.
Administrator & Accommodation Manager
Premier Inn
New Delhi
01.2011 - 12.2013
- Played a critical role in pre-opening and operational rollout of Premier Inn’s second property in India.
- Enhanced rooms division productivity by implementing best practices in HR, housekeeping, and client relations.
- Achieved over 92% compliance in brand audits, receiving commendations for hygiene and service protocols.
- Managed salary processes and staff welfare, enhancing employee retention.
- Implemented standard operating procedures to improve workflow efficiency.
- Assisted staff with administrative tasks, ensuring operational continuity.
- Organized and updated filing system for contracts and invoices, streamlining document retrieval.
- Recorded and managed updates to employee databases regarding new hires, job changes, and terminations.
HK Manager
Premier Inn
Whitefield, Bangalore
08.2009 - 01.2011
- Led hotel pre-opening transition from projects to operations, ensuring seamless integration.
- Supervised daily housekeeping operations, improving room turnaround time and maintaining high service standards.
- Conducted audits and inspections to ensure compliance with global hygiene and safety protocols.
- Trained and mentored housekeeping staff on cleaning techniques, fostering a culture of excellence.
- Collaborated with other departments to address guest service needs promptly.
- Analyzed reports on room occupancy rates and guest feedback to identify areas for improvement.
- Implemented cost-saving measures to reduce operating expenses.
Executive Housekeeper
Royal Orchid Resort
Bangalore
01.2008 - 01.2009
- Supervised daily housekeeping operations at luxury resort.
- Trained and mentored housekeeping staff on best practices.
- Developed cleaning schedules to ensure efficient room turnover.
- Inspected guest rooms and public areas to ensure furnishings, equipment, linens, and supplies meet established standards.
- Coordinated with departments to ensure prompt fulfillment of guest requests.
- Directed hotel renovations, integrating projects into operational standards enhancing guest experiences.
- Assessed physical condition of establishment, delivering actionable maintenance and space optimization recommendations to management.
- Planned special events such as conferences or conventions while coordinating with vendors for additional services.
Executive Housekeeper
37th Crescent
Bangalore
01.2007 - 01.2008
- Supervised daily housekeeping operations, upholding high cleanliness standards and enhancing guest satisfaction at luxury resort.
- Trained and mentored housekeeping staff on best practices, fostering a culture of excellence and teamwork.
- Developed cleaning schedules to ensure efficient room turnover.
- Coordinated inventory management for cleaning supplies and equipment, ensuring consistent availability to support seamless operations.
- Implemented quality standards that contributed to hotel achieving 3-star classification and improved guest experiences.
HK Supervisor
The Oberoi
Bangalore
09.1996 - 12.2006
- Supervised daily housekeeping operations, enhancing room turnaround time and service standards.
- Led training and supervision of housekeeping staff, reinforcing quality standards and boosting team performance.
- Created and executed housekeeping procedures to streamline workflows and enhance service delivery.
- Conducted frequent audits and inspections to ensure adherence to global hygiene and safety protocols.
- Oversaw inventory management of cleaning supplies and equipment to maintain operational readiness.
- Collaborated with other departments, facilitating seamless operations throughout the hotel.
- Collaborated with front desk to respond promptly to guest requests and promote a positive experience.
Education
Master of Labour Management -
Madurai Kamaraj University
01.2003
Craft Course in Front Office Operations And Housekeeping -
Food Craft Institute
08-1995
Skills
- Hospitality Operations
- Rooms Division
- Facilities Management
- Preventive Maintenance
- Revenue Management
- Process Improvement
- Standard operating procedures
- Customer Experience
- Service Training
- Repair Planning
- Maintenance Planning
- Cost Control
- Financial Analysis
- Hygiene Audits
- Vendor Coordination
- Stakeholder Coordination
- Crisis response
- Manpower Management
- Safety Protocols
- Regulatory Compliance
- Market analysis
- Operations strategy
- Customer service
- Vendor coordination
- Cross-department collaboration
- Occupancy management
- Decision-making
- Data management
- Budget management
Awards
- Director’s Award – Best GM, Peerless Group of Hotels (2023)
- Brand Champion Award – Aloft by Marriott (2019)
- Best Hotel Manager – Fairfield by Marriott
- Maximum Talent Award – Premier Inn (UK Coventry)
- Nominated – Best HK Manager, Hotelier Awards
- Multiple Employee of the Month/Quarter recognitions – The Oberoi Bangalore
Personal Information
Date of Birth: 08/22/77
Certification
- HACCP – Food Safety Management
- MIS Reporting & Data Analysis
- Safety Audits – COSHH Compliance
Disclaimer
I hereby declare that the above information is accurate and can be verified at any time.
Timeline
Head – Station Facilities
L&T Metro Rail
07.2024 - Current
General Manager
Peerless Hotel
12.2022 - 07.2024
Director – Operations
Fairfield by Marriott
03.2021 - 11.2022
Rooms Division Manager
Aloft by Marriott
02.2019 - 02.2021
Rooms Division Manager
Fairfield by Marriott
08.2015 - 01.2019
Senior Operations Manager
Phoenix Market City
12.2013 - 12.2014
Administrator & Accommodation Manager
Premier Inn
01.2011 - 12.2013
HK Manager
Premier Inn
08.2009 - 01.2011
Executive Housekeeper
Royal Orchid Resort
01.2008 - 01.2009
Executive Housekeeper
37th Crescent
01.2007 - 01.2008
HK Supervisor
The Oberoi
09.1996 - 12.2006
Master of Labour Management -
Madurai Kamaraj University
Craft Course in Front Office Operations And Housekeeping -
Food Craft Institute