Mahesh Balakrishna
Operations Management I Data Governance I People Management
Bangalore
Summary
Dynamic career of over 23 years that reflects rich experience & year-on-year success in entire operations across diverse financial services institutions. Enterprising leader with a strong record of contributions that conceptualized, implemented & streamlined operational strategies, increased business enhancement, delivered the most appropriate products & services to global customers and enhanced internal controls. Streamlining financial data collection processes, defining continuous improvement processes, accelerating employees’ strengths & building powerful teams that can conquer any obstacle.
Directed cross-functional & cultural teams using interactive & motivational leadership; acknowledged for leading, coaching & mentoring ~ 80 team members to achieve resource wise productivity & optimization. An excellent public speaker & presenter with strong communication, analytical & organizational skills; well organized with a track record that demonstrates self-motivation & creativity to achieve corporate & personal goals.
Results-driven governance professional with extensive background in managing compliance frameworks and risk management strategies. Proven ability to lead teams and drive impactful governance initiatives. Known for fostering collaborative environments and adapting to evolving organizational needs.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Data Governance Manager
London Stock Exchange Group
09.2022 - 10.2024
- Develop and implement People data governance policies and procedures to ensure the accuracy, completeness and security of people data across People platform.
- Oversee the management of HR data from various systems and sources, ensuring data quality, integrity and consistency.
- Collaborate with cross-functional teams to develop and deliver people data related solutions to meet business needs.
- Build and maintain relationship with key stakeholders across the organization to ensure alignment and support HR data initiatives.
- Ensure that the Data Dictionary, people data architecture and data flows are aligned and clearly documented.
- Regularly and when instructed to complete data quality audits, sharing corrective actions are put in place for any deviations.
- Highlights:
- As a Data governance Manager was responsible for Implementing data retention policy for people data in LSEG
Associate Operations Manager
FactSet Research Systems Inc.
12.2010 - 09.2022
- Executing Business Process Re-engineering Projects to ensure smooth operations for attainment of budgeted objectives in coordination with leadership, stakeholders & lines of business
- Defining service standards that serve as benchmark for excellent service delivery as per global standards & SLAs; analyzing data for continuous improvement in delivery & improving customer satisfaction based on data
- Leading the smooth transition from current to future business operations through clear recognition to make the organization ready for migration to new ways of working
- Developing targets, SOP & SLA and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets
- Steering the performance of 100+ Financial Research Analysts with 6 Team Leaders
- Driving all stages of operations from opportunity identification and process transition, delivery & improvement
- Working on organizational requirement related to quality, risk and compliance & independent decision-making
- Managing the performance appraisals, quarterly grievance handling, skip levels and feedback session with teams
- Ensuring that:
- Accurate financial data is sent to Factset product for the public companies from Unites States
- Team members achieve agreed standards as per their job assignments
- Assuring the timely closure of process audits
- Preparing process controls and performance data recording
- Designing the innovative organizational pyramid & acquiring talent to fill the gap for organizational development and introducing it in the organization for the development of its people & business
- Creating & sustaining a dynamic environment that fosters personal development & career progression & motivates high performance amongst team members; imparting continuous on-job training to accomplish greater efficiency
- Verifying that proper back-up plan is created for the employees to maintain the operation with minimal disruption in times of leaves and daily working hour schedules
- Taking weekly & monthly calls with clients to understand team’s expectations and providing updates accordingly
- Work with MIS Team, and other key stakeholders to generate requested reporting output
- Execute value-added analysis and provide decision support for special projects and initiatives
- Highlights:
- Independently defined quality metrics for the new process and managed new content operations to collect “As Reported Data (ARD)” for public companies from United States
- Managed the Fundamentals Data migration from Legacy database to new in-house database for US Market
- Lead the team for seamless migration from HTML document source to XBRL documents for better Automate Equation
- Initiated a Six sigma project on Workflow change and Machine Learning to reduce the duplication of work which also saves 8 FTE for the process
- Heading a team of top performers for collecting the data on high priority (S&P 500) companies
- Was part of FactSet Anti-harassment committee for 2 years and conducted road shows on the policies related to Anti-harassment.
- Currently an active member of department level initiative in generating improvement Ideas – Idea Club
Market Analyst, Senior Market Analyst, Team Leader
Thomson Reuters India Pvt. Ltd.
09.2004 - 04.2006
- As Team Leader:
- Headed a team of 16 Analysts & 2 Senior Analysts for delivering high quality historical pricing content (Fixed Income, Money Market and Foreign Exchange) to the clients
- Led recruitment and ensured that effective trainings were in place to achieve high operational standards
- Tracked performance by ensuring that staff appraisals were scheduled using tools approved by HR
- Ensured that the team provided a prompt response to client’s queries raised through service requests
- Worked with Quality Audit Team to improve / build new metrics
- Drove Service & Process Improvements Projects through voice of customer
- Liaised with other teams / depts. (onsite & globally), shared knowledge all the time and adopted best practices
- As Senior Market Analyst / Market Analyst:
- Reviewed new & existing sources to ensure that quality, timeliness and automation were improved
- Tested new database / application releases where appropriate and provided expert user feedback
- Assured timely resolution of queries of internal & external clients
- Documented policies, procedures and work processes
- Highlights:
- Exceeded all employee retention targets in 2006 / 2007 & 2008
- Designed & implemented Team Website
- Executed Automation Project & led re-engineering of existing process for cost efficiency / reduction in headcounts
- Initiated TIC Team (Team for Innovation & Creativity)
Team Member
AXA Business Services
01.2002 - 09.2004
Education
MBA - Finance
Institute of Business Management & Research
01.2004
B.Com. - undefined
Bangalore University
01.2000
Skills
- Operational efficiency
- Continuous process evaluation
- Data management practices
- Project Management
- Team leadership
Certification
Six Sigma Black Belt Certified from Indian Statistical Institute, Hyderabad in 2014
Timeline
Data Governance Manager
London Stock Exchange Group
09.2022 - 10.2024
Associate Operations Manager
FactSet Research Systems Inc.
12.2010 - 09.2022
Market Analyst, Senior Market Analyst, Team Leader
Thomson Reuters India Pvt. Ltd.
09.2004 - 04.2006
Team Member
AXA Business Services
01.2002 - 09.2004
B.Com. - undefined
Bangalore University
MBA - Finance
Institute of Business Management & Research
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