Mahesh Baral
Food And Beverage And Sales Assistance
Kalimpong
Summary
Dynamic and resourceful Food & Beverage Associate with over 6 years of experience supporting high-achieving executives in both professional and personal capacities. Recognized for exceptional organizational skills, precision, and effective multitasking while exercising sound judgment. Committed to leveraging expertise in coordination, planning, and administrative support to enhance daily operations within highly confidential environments. Proven track record of fostering efficiency and excellence in fast-paced settings underscores a dedication to driving success and delivering outstanding service.
Overview
17
17
years of professional experience
4
4
Languages
Work History
Executive Assistant
INNOVENTECH SOLUTIONS - FZCO
01.2024 - Current
- Managed the day-to-day operations of the executive team, ensuring smooth functioning and strategic decision-making support.
- Coordinated complex projects and tasks, prioritizing effectively to meet deadlines and manage competing demands.
- Handled confidential information with discretion and maintained meticulous records to ensure accuracy and quality control.
- Utilized Microsoft Office and CRM platforms to manage schedules, travel arrangements, and communications effectively.
- Demonstrated strong communication and interpersonal skills by interacting with executives, team members, and stakeholders.
- Provided support in preparing reports, presentations, and other documents.
- Maintained detailed records and handled confidential information with discretion.
- Assisted in managing office operations, including scheduling, travel arrangements, and event planning.
Waiter's Assistant
Illy Cafe
03.2021 - 01.2024
- Maintained a thorough understanding of the company’s products and services to effectively communicate their benefits to potential and existing customers.
- Updated and managed customer information and sales data in the CRM system, ensuring all records were accurate and up-to-date.
- Provided regular reports on sales activities, progress, and challenges to the Sales Manager.
- Worked closely with other team members to share best practices, support sales initiatives, and contribute to a positive team environment.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Customer Care Representative
DUSERVE FACILITY MANAGEMENT - DUBAI
01.2018 - 03.2021
- Handled a high volume of customer inquiries and complaints, achieving a 98% customer satisfaction rate.
- Utilized CRM software to manage customer interactions and track service requests, ensuring timely and accurate responses.
- Collaborated with cross-functional teams to resolve complex customer issues, contributing to a 20% increase in customer retention rates.
- Assisted in managing customer inquiries and provided support in resolving customer issues.
- Gained experience in using CRM systems and improving customer service processes.
- Utilized CRM systems to track customer interactions and manage follow-ups.
- Contributed to the development of customer service protocols and improvements in service delivery.
- Achieved and exceeded performance targets, including customer satisfaction scores and call resolution rates.
- Provided high-quality support to customers, addressing inquiries and resolving complaints in a timely manner.
Sales Associate
ANMOLYATRA TOURS & TRAVELS - INDIA
01.2011 - 07.2017
- Describe points of interest around the city to the group and answer any questions, which requires learning a comprehensive history of each check point.
- Monitor the behavior of the group, especially when young children are in it, and ensure everyone remains in compliance with the rules.
- Checking all emails and responding as per relevancies.
- Listening to all voice messages left and responding with callback.
Food and Beverage Assistant
HEAVENS HOTEL & RESORTS - INDIA
01.2009 - 06.2017
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
Education
Higher Secondary - History, Geography, Political Science, English
Sumi
Kalimpong, IndiaSkills
Proficient in CRM software and Microsoft Office Suite
Strong communication and interpersonal skills, with the ability to build rapport quickly
Teamwork
Time Management
Effective Communication
References
Available upon request
Timeline
Executive Assistant
INNOVENTECH SOLUTIONS - FZCO
01.2024 - Current
Waiter's Assistant
Illy Cafe
03.2021 - 01.2024
Customer Care Representative
DUSERVE FACILITY MANAGEMENT - DUBAI
01.2018 - 03.2021
Sales Associate
ANMOLYATRA TOURS & TRAVELS - INDIA
01.2011 - 07.2017
Food and Beverage Assistant
HEAVENS HOTEL & RESORTS - INDIA
01.2009 - 06.2017
Higher Secondary - History, Geography, Political Science, English
Sumi