Mahesh Bhale
Summary
More than 17 Years of experience with aviation firm in India. Progressively experienced in Customer Service. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative- Airport Operation
United Airlines
02.2013 - Current
- Station Operations Co-ordinator - Co-ordination with Flight Officer, Dispatcher, Load planner and Crew Scheduling for Flight Operations, also co-ordinate with Ground Service Department, AME, Fueler, AOCC & ATC for smooth ground operations.
- Supervision of Ramp operations including Loading , Unloading, Fueling and Safety
- Baggage Services - Helping customer who have lost their luggage, creating lost luggage report , tracing baggage in World Tracer and ensuring the baggage delivery.
- Check-in customers for flight, explaining to customers how to use self-check systems, and answering to customer inquiries.
- Conduct document verification to ensure customers are in possession of valid tickets and travel documentation for their intended destination.
- Handling the Irregular operations like flight cancellations and delays by reissuing tickets, accommodating customers on other airlines, issuing FIMs and customer service vouchers.
- Boarding gate management- Meeting flight on arrival, observing aircraft security search and cleaning, managing the effective and smooth boarding process to achieve on time performance.
- Ground Security Co-ordinator - coordinating security-related matters for the assigned flights on behalf of the aircraft operator and assists local security, as applicable, on the mitigation and resolution of security incidents
- Preparing the total station sales report for the day and finalizing.
Customer Service Supervisor
Livewel Aviation Services Pvt. Ltd.
01.2012 - 02.2013
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Customer Service Agent
Livewel Aviation Services
11.2007 - 01.2012
Education
Bachelor of Commerce -
Modern Institute of Engineering & Management
09.2012
Skills
- Computer Proficiency, Microsoft Excel, Microsoft Word
- Active Listening
- Customer Service
- Critical Thinking
Certification
- Diploma in Computer Applications (DCA)
- Completed training programme on Airport Ground Servies held by Livewel Aviation Training Academy.
- Diploma in International Airlines & Travel Management Held by IITC member of ASTA ( American Society of Travel Agents)
- Passed IATA/UFTAA Foundation & EBT Course MONTREAL, September 2006 held by IATA Training & Development Institute.
- Completed Carrier Liaison Programme Training held by U.S.A Customs and Border Protection
Languages
English
Hindi
Marathi
Telugu
Timeline
Customer Service Representative- Airport Operation
United Airlines
02.2013 - Current
Customer Service Supervisor
Livewel Aviation Services Pvt. Ltd.
01.2012 - 02.2013
Customer Service Agent
Livewel Aviation Services
11.2007 - 01.2012
Bachelor of Commerce -
Modern Institute of Engineering & Management
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