Mahesh Bharadwaj
Bengaluru
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Configuration Manager
Kyndryl Solutions
01.2022 - Current
- Managed configuration processes to ensure compliance.
- Collaborated with cross-functional teams to streamline operations and improve data in CMDB.
- Populate and manage the configuration management database.
- Establish a Baseline of IT infrastructure.
- Provided training and support to team members on best practices and procedures.
Problem Manager
IBM India Pvt Ltd
02.2020 - 11.2021
- Facilitated root cause analysis sessions, driving continuous improvement initiatives across teams.
- Collaborated with cross-functional teams to enhance problem resolution processes.
- Developed and maintained process documentation, ensuring compliance with service level agreements.
- Trained team members on best practices Problem Management.
Identity and Access Management Analyst
IBM India Pvt Ltd
05.2011 - 02.2020
- Create user accounts on Active Directory Manage access to shared folders.
- Manage accesses pertaining to Shared mailboxes and Distribution Lists.
- Manual account disabling/enabling Modify/add policies, add roles, application specific groups and packages.
- Troubleshoot specific user access issues escalated by Help desk.
- Assumed role as a LRA (Local Registration Authority) for a major Canadian bank.
- Acted a single point of contact from India for Access Management including On/Off boarding across Service Lines.
Senior Technical Support Representative
IBM India Pvt Ltd
10.2009 - 04.2011
- Worked as a Service Desk Agent (Front and Back office) for a leading global alcoholic beverages manufacturing company.
- Responded to customer inquiries and provided technical assistance over phone and mail.
- Provided first line technical support by performing remote troubleshooting to company employees.
- Liaise with different resolver teams to ensure closure of tickets on priority.
Education
Bachelor of Engineering - Electronics And Communications Engineering
K S Institute of Technology
Bengaluru, India08-2009
Skills
- Asset management
- Problem management
Certification
- ITIL Foundation Certificate in IT Service Management.
- ITIL Operational Support and Analysis Certificate in IT Service Management.
Timeline
Configuration Manager
Kyndryl Solutions
01.2022 - Current
Problem Manager
IBM India Pvt Ltd
02.2020 - 11.2021
Identity and Access Management Analyst
IBM India Pvt Ltd
05.2011 - 02.2020
Senior Technical Support Representative
IBM India Pvt Ltd
10.2009 - 04.2011
Bachelor of Engineering - Electronics And Communications Engineering
K S Institute of Technology
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