Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Mahesh Bharadwaj

Mahesh Bharadwaj

Bengaluru

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Configuration Manager

Kyndryl Solutions
01.2022 - Current
  • Managed configuration processes to ensure compliance.
  • Collaborated with cross-functional teams to streamline operations and improve data in CMDB.
  • Populate and manage the configuration management database.
  • Establish a Baseline of IT infrastructure.
  • Provided training and support to team members on best practices and procedures.

Problem Manager

IBM India Pvt Ltd
02.2020 - 11.2021
  • Facilitated root cause analysis sessions, driving continuous improvement initiatives across teams.
  • Collaborated with cross-functional teams to enhance problem resolution processes.
  • Developed and maintained process documentation, ensuring compliance with service level agreements.
  • Trained team members on best practices Problem Management.

Identity and Access Management Analyst

IBM India Pvt Ltd
05.2011 - 02.2020
  • Create user accounts on Active Directory Manage access to shared folders.
  • Manage accesses pertaining to Shared mailboxes and Distribution Lists.
  • Manual account disabling/enabling Modify/add policies, add roles, application specific groups and packages.
  • Troubleshoot specific user access issues escalated by Help desk.
  • Assumed role as a LRA (Local Registration Authority) for a major Canadian bank.
  • Acted a single point of contact from India for Access Management including On/Off boarding across Service Lines.

Senior Technical Support Representative

IBM India Pvt Ltd
10.2009 - 04.2011
  • Worked as a Service Desk Agent (Front and Back office) for a leading global alcoholic beverages manufacturing company.
  • Responded to customer inquiries and provided technical assistance over phone and mail.
  • Provided first line technical support by performing remote troubleshooting to company employees.
  • Liaise with different resolver teams to ensure closure of tickets on priority.

Education

Bachelor of Engineering - Electronics And Communications Engineering

K S Institute of Technology
Bengaluru, India
08-2009

Skills

  • Asset management
  • Problem management

Certification

  • ITIL Foundation Certificate in IT Service Management.


  • ITIL Operational Support and Analysis Certificate in IT Service Management.

Timeline

Configuration Manager

Kyndryl Solutions
01.2022 - Current

Problem Manager

IBM India Pvt Ltd
02.2020 - 11.2021

Identity and Access Management Analyst

IBM India Pvt Ltd
05.2011 - 02.2020

Senior Technical Support Representative

IBM India Pvt Ltd
10.2009 - 04.2011

Bachelor of Engineering - Electronics And Communications Engineering

K S Institute of Technology
Mahesh Bharadwaj