Hi, I’m
MAHESH BHOR
Motor Insurance Expert
Thane
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
15
years of professional experience
3
Languages
Work History
Risk Care Insurance Broking Company
Manager – Customer Service (Sales Motor POSP, Online & Cross)
01.2024 - Current
Job overview
- Handled in-house motor sales teams
- Implemented strategies to drive business through POSP agents, providing training and support for enhanced sales performance
- Converted online leads via WhatsApp, SMS, and email by optimizing lead management processes and leveraging digital marketing techniques
- Generated business from Open Market Data through targeted cross-selling initiatives, utilizing CRM systems for tracking and analysis
- Implemented effective data management strategies to track sales performance and customer interactions, enabling informed decision-making and optimizing sales efficiency
- Implemented CRM and data management applications to streamline sales processes, track customer interactions, and optimize data utilization for informed decision-making
- Implemented robust data security measures.
Turtlemint Insurance Broking Company
SENIOR SALES MANAGER
10.2021 - 01.2024
Job overview
- Effectively managed the in-house motor renewal business, ensuring the timely and accurate renewal of policies
- Led and managed a team of 44 Telecaller's executives, 4 Assistant Team Leaders, 2 Operations Executives, and 2 MIS Executives
- Conducted regular performance reviews, coaching sessions, and training programs to enhance team productivity
- Designed and implemented strategic sales plans on a monthly and annual basis
- Worked towards expanding the company's customer base through targeted sales initiatives
- Ensured adherence to compliance standards and successfully cleared all audits
- Ensured correct usage of CRM and other sales applications to maintain accurate and up-to-date customer information
- Implemented performance plans according to company procedures
- Built and maintained strong relationships with key clients to ensure satisfaction and retention
- Conducted market research to stay informed about industry trends, competitor activities, and customer preferences
- Collaborated with insurers to identify and resolve gaps in sales processes
- Ensured proper collection, analysis, and utilization of data to inform decision-making processes.
RADON ASSURANCE INSURANCE BROKING CO. LTD.
DEPUTY MANAGER
09.2019 - 09.2021
Job overview
- Handled a team of maximum 4 Team Leaders & 40 Team Members
- Drove new business below 2% cancellation
- Generated feedback on sales & quality of the product
- Analyzed volume of data and reports
- Projected sales and determined the profitability of the product
- Monitored customer preferences to determine the focus of sales efforts
- Motivated, managed, and monitored the performance of team members to ensure efficiency in business operations and meeting targets
- Ensured adherence to compliance standards and successfully cleared all audits
- Ensured correct usage of CRM and other sales applications
- Implemented performance plans according to company procedures
- Managed day-to-day performance of team members and delivered reviews
- Planned and coordinated training programs for Tele agents
- Resolved customer complaints regarding sales and services
- Analyzed sales statistics
- In charge of reports
- Trained and supported the team for refresher if required
- Provided feedback based on the calls.
ICICI Lombard General Insurance company
UNIT SALES MANAGER (Sr. Team Leader) Band 5B
07.2015 - 08.2019
Job overview
- Recruited and developed employees for sales department
- Increased operational efficiency by developing improved filing systems for confidential client records and reports
- Identified and communicated customer needs and coordinated with quality teams
- Delegated daily tasks to overall employees to provide development opportunities
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
- Ensured adherence to compliance standards and successfully cleared all audits
- Responsible for policy issuance
- Conducted RAG & manpower discussions with management team
- Implemented performance plans according to company procedures
- Took care of attrition, absenteeism, shrinkage, etc
- Managed day-to-day performance of team members and delivered reviews.
Reliable Business Service & Solution (D&B Process Lead Generation Process)
TEAM LEADER
08.2012 - 07.2015
Job overview
- Responsible for maintaining discipline and absenteeism of team on the floor
- Responsible for staff retention within the team
- Ensured prompt and accurate service and achievement of targets
- Conducted and initiated weekly/monthly team and client meetings on a regular basis to ensure all problems are dealt with effectively & efficiently.
Reliable Business Service & Solution (Indraprastha Property Process Lead Generation Process)
Sales Associate
06.2009 - 08.2012
Job overview
- Always disciplined and punctual on the floor
- Achieved targets on a weekly and monthly basis
- Managed the team in the absence of our Supervisor
- Maintained reports for our team like APR, Performance
- Took escalation calls
- Exceeded sales goals by above 90%.
Education
Mumbai University
Graduation (B.Com)
Skills
Strong Interpersonal, people management skills
Personal Information
- Father's Name: Shriram Bhor
- Date of Birth: 02/08/90
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Manager – Customer Service (Sales Motor POSP, Online & Cross)
Risk Care Insurance Broking Company
01.2024 - Current
SENIOR SALES MANAGER
Turtlemint Insurance Broking Company
10.2021 - 01.2024
DEPUTY MANAGER
RADON ASSURANCE INSURANCE BROKING CO. LTD.
09.2019 - 09.2021
UNIT SALES MANAGER (Sr. Team Leader) Band 5B
ICICI Lombard General Insurance company
07.2015 - 08.2019
TEAM LEADER
Reliable Business Service & Solution (D&B Process Lead Generation Process)
08.2012 - 07.2015
Sales Associate
Reliable Business Service & Solution (Indraprastha Property Process Lead Generation Process)
06.2009 - 08.2012
Mumbai University
Graduation (B.Com)
04.2015
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