Mahesh Boddu
Vijayawada
Summary
Dynamic training professional with a proven track record at Reliance Jio, specializing in performance evaluation and process improvement. Expert in developing engaging training programs and enhancing employee skills through innovative content development and soft skills training. Committed to driving organizational success by fostering a culture of continuous learning and development.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Branch Product & Soft Skills Trainer (Assistant Manager)
IFB Industries Ltd.
Vijayawada
05.2024 - Current
- Strategic planning and execution of training programs across AP for Sales and Service teams
- Conducting campus interviews and hiring suitable candidates
- Planning and conducting Induction programs for off roll and on roll employees
- Conducting Product trainings for counter sales representatives, Sales Executives and Area sales managers including branch employees
- Planning and conducting Employee development programs
- Maintaining skills matrix and updating them regularly
- Conducting refresher trainings for team as per the gaps identified from business
- Conducting product and soft skills training for service teams
- Instructional designing based on business requirement and new product updates
- Planning and conducting product trainings for Reliance digital, Chroma, Sonovision, Satya, Vijay digital dealers staff
- Identified individuals strengths based on assessments and observations.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Devised programs to develop executive potential among employees in lower-level positions.
- Designed innovative programs to teach individuals soft skills.
- Analyzed survey results from trainees in order to determine effectiveness of instruction methods.
- Analyzed complex problems using a variety of techniques such as root cause analysis or process re-engineering.
Manager Training (Jio Fiber Home Connect Training Lead)
Reliance Jio Infocom Ltd.
Vijayawada
08.2020 - 05.2024
- Conducting Induction Programs, Policies, POSH and safety trainings for newly hired staff members
- Executing training programs on E-Learning platforms (Learnx, LinkedIn, MS Teams, RIL Learning Management System)
- Developing course content and upgrading
- Scheduling and executing Mandatory training programs related to RIL compliance
- Conducting assessments and collecting feedback from trainees by using LMS (Learning Management system)
- Process Improvement Initiatives
- Managing Training programs in Andhra Pradesh State across 44 Jio Centers about 1000+ Jio Fiber Engineers and Managers (FTTH) by using LMS
- Scheduling and conducting ready for role (RFR) trainings and monitoring OJT (On the job) trainings for JFE/JFAs (Jio Fibre Engineers and Jio Fibre Associates)
- Creating skill matrix to identify skill gaps and develop by using LMS reports and Tableau report analysis
- Conducting Customer Handling trainings and observing CSAT for regular TNI
- Creating Dash Boards from tableau database and presenting in CEOs, Business Heads monthly review meetings
- Auditing CSAT and skill gaps by referring training interventions as per the training calendar
- Planning Monthly Training calendar in consultation with business heads and executing trainings across AP
- Conducting refresher trainings for Improving quality installations and Customer satisfaction
- Conducting SMB (Small Medium Business) and ESD (Enterprise Service Delivery) product and process Trainings
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Manager Process Engineering
Ivy Technology (Formerly known as iQor Global Services India Pvt Ltd)
Gurgaon
05.2019 - 04.2020
- Managing Training programs across PNA India by using LMS (Flexile and Success Factors)
- Conducting Induction programs for Manager and executive level
- Content Development
- Scheduling and executing mandatory certification programs and re-certification programs across PAN India
- Improvising of E-Learning Platform by Coordinating with product developer
- Creating annual training plans and executing trainings as per skill matrix (TNA)
- Project management for all new business implementations
- TL9000 Internal Auditor and Root cause analysis for Non conformances
- Process Improvements initiatives by developing of KAIZENs
- Liaisoning with Customers and Vendors
- RCA by using 5Why analysis and fish bone diagram
- Executing critical programs in coordination with cross functions departments
- Employee Up Skill Programs and Trainings
Manager Training
iQor Global Services India Pvt. Ltd.
Gurgaon
09.2015 - 04.2019
- Strategic planning and implementation of Training Activities across all hubs and CICs PAN INDIA
- Organized TL9000/ISO Trainings and internal audits
- Conducting Induction programs, Process and product trainings for new employees
- E-Learning Platform (LMS) Development initiatives with vendors
- Training Need Identification and Training need analysis in consultation with Program Managers and Business leaders
- Liaising with Electronic Skill Sector Council of India (ESSCI) to fulfill iQor training requirements
- Conducting Process Trainings as per Work Instructions for Quality Services (WIQS)
- Planning and execution of Mentor Development Programs, Employee Development Programs
- Scheduling and Conducting Campus drives
- Train the employees as per the IPC-A-610 Standards, Acceptability, Defect, Process indicator on Class 1, 2, 3 products
- Created 100+ Course outlines for internal courses on Employee development, Telecom products, Lighting products, Mobile handsets, and home appliances
Assistant Professor
08.2011 - 08.2015
- Teaching and administration
- Project Coordinator for students' academic projects
- Academic In charge (Reporting to Principal and Chairman, St
- Mary Group of Institutions directly)
- SPOC (Single point of Contact) for University and College for all academic matters
- 1st Level trouble shooter in resolving issues between Management, Employees, and Students
- Scheduling and supervising the conduct of classes for B.Tech and M.Tech students
- In charge of Confidential Section (Examination)
- Liaisoning pertaining to submission of all compliances between the regulators (AICTE, WB State Government and WBUT) and College
- Dealing with Bihar, Jharkhand, West Bengal State Government officials for sanctioning of scholarships for the students admitted in various courses of the college
- Involving with cross functional departments for purchasing Lab equipment's and consumables
System Administrator
Sun Net Systems
Hyderabad
10.2008 - 10.2009
- Installing and configuring computer networking
Education
M. Tech - Computer Science and Engineering
JNTU Hyderabad
01.2011
B. Tech - Electronics and Communication Engineering
JNTU Hyderabad
01.2008
Skills
- Performance evaluation
- Customer service
- Training needs analysis
- Employee training
- Content development
- Process improvement
- Team building
- Project management
- Coaching and mentoring
- Interpersonal skills
- Soft skills training
- Adult learning theory
- Program monitoring and tracking
- Employee performance reviews
- Needs assessment
- Curriculum design
Certification
- Project Initiation course completion certificate, Google, 11/01/22
- How to Handle poor Performers, LinkedIn, 10/01/22
- Participated in industry Institution Engagement & Educators Summit 2021, Japan Industrial Institution Malaysia, 10/27/21 - 10/28/21
- Participated in 6th National Conference on E-Learning & E-Learning Technologies (ELELTECH 2021), C-DAC Hyderabad, 10/07/21
- TL9000 Internal Auditor, DQS the audit company, 02/01/16
- IPC Specialist on IPC 610-A, IPC India, 12/01/15
- Train the Trainer Certification, iQor Global Services India Pvt Ltd., 12/01/15
Accomplishments
- Achieved hat trick Top Rank in Home connect and care Academy in 2022 and 2023
- Received appreciations from State CEO on achievement of Best Training practices and business interventions across PAN India in Reliance Jio Infocom Ltd.
- Built Technical Training Team of 70 in PAN India via Employee Development Programs
- Trained 50+ Managers and Assistant managers on Induction, Policies, Process and products.
- Hired and trained more than 1000 new employees in PAN India on telecom projects.
- Validated content on 'Repair and test technician, and mobile repair technician' for Electronics Skill Sector Council of India (ESSCI) as per National Occupancy Standards (NOS)
- Conducted 15 'Train-The-Trainer' (TTT) Program for ESSCI Training Partners in 2017
- Created & Executed Standard Operating Procedures (SOP) as per the industry requirements for Learning & Development with 100% Learning Management System (LMS) usage
- Successfully executed 'Competency Improvement plan' for Employees to achieve multi skill levels
- Awarded 'BML Munjal award' for emerging star in Learning & Development iQor, India.
- Organized and conducted faculty development programs in St. Mary's Technical Campus - Kolkata
- Appreciation letter by Director of Academics, St. Mary's Technical Campus
- Appreciation certificates by Head of Department for organizing National level technical Symposiums in Mahaveer Institute of Technology, Hyderabad (2007, 2008)
Disclaimer
I hereby declare that all the statements and particulars furnished by me in this application are true, complete, and correct to the best of my knowledge and belief.
Timeline
Branch Product & Soft Skills Trainer (Assistant Manager)
IFB Industries Ltd.
05.2024 - Current
Manager Training (Jio Fiber Home Connect Training Lead)
Reliance Jio Infocom Ltd.
08.2020 - 05.2024
Manager Process Engineering
Ivy Technology (Formerly known as iQor Global Services India Pvt Ltd)
05.2019 - 04.2020
Manager Training
iQor Global Services India Pvt. Ltd.
09.2015 - 04.2019
Assistant Professor
08.2011 - 08.2015
System Administrator
Sun Net Systems
10.2008 - 10.2009
M. Tech - Computer Science and Engineering
JNTU Hyderabad
B. Tech - Electronics and Communication Engineering
JNTU Hyderabad
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