Mahesh Boya

Result-oriented professional, 12.6 years of experience in Field Engineering, Retailer Engagements, Customer Service Operations, Client Relationship Management, Training & Team Management Proven track record in establishing, maintaining, and managing strong relationships with clients, identifying new business opportunities, and developing strategic initiatives for product and service development based on customer feedback. Adept at resolving customer complaints quickly and efficiently, performing regular client outreach, and maintaining a thorough understanding of products and services to inform clients. Skilled in setting and meeting targets and objectives, providing financial advice and guidance to clients, and working closely with other departments to ensure seamless service delivery. Strong analytical and problem-solving skills with the ability to keep up-to-date with the latest industry trends and competitor offerings Experienced in managing team of Field Engineering with their respective store & deliver the given consignments; setting out quality standards for various operational areas, while adhering to the SLAs and work processes Success in end-to-end Incident Management, Service management, Problem management & Project Management with excellence in managing issues, performing root-cause analysis (RCA) for remedying difficulties Skilled in examining and analyzing various MIS reports to assess accuracy, completeness and conformance to reporting and procedural standards; successfully maintaining 100% accuracy in Quality Control Expertise in managing Keyaccounts Management; understanding clients requirements and providing services accordingly; coordinating with teams and internal/ external stakeholders to ensure the accomplishment of service deliverables Proficient in providing customer support, addressing customer grievances, resolving queries & issues, advising alternate solutions to problems ensuring adherence to SLA Capability in leading end-to-end operations, process, continuous improvement in metrics & SLA & developing service standards for business excellence Operational Excellence: developed continuous improvement strategy (to include work plan, metrics, desired outcomes), Talent management of the OE Team to include performance management & succession planning Enterprising and dynamic person with a strong will to win; possess strong planning, analytical & problem-solving skills; excellence in recruiting, mentoring & training teams members to deliver quality results

Professional relationship manager with substantial experience in fostering client partnerships and driving regional growth. Strong focus on team collaboration, adapting to changing needs, and delivering measurable results. Skilled in strategic planning, conflict resolution, and customer relationship management. Known for reliability, effective communication, and ability to lead cross-functional teams.

• Operations Management
• Field Service Management
• Key accounts Management
• Relationship Management
• SOP / SLA Management
• Cost Optimization
• Business Analysis
• Project & Delivery Management
• Process Excellence
• Change & Incident Management
• Client/Stakeholder Management
• Escalation Management
• Training & Development
• Revenue Enhancement
• Team Building & Leadership
• Quality Management
• MIS Reporting/Management Reporting