Mahesh C

Work History

Dunzo

02.2023 - Current

Worked on the Pan India DDPS launch project ( Dunzo Daily Partner Stores)
Launched 100+ Marketplace ( Grocery and FNV ) outlets across pan India within three months ( Key merchants are Sunny Bee, Le Marche, Ratnadeep, Vijetha, MK Retail, etc )
Enabling the cross-functional coordination with the Product team, finance, catalog central business and operation excellence team
Maintained good hygiene across operational metrics and ensured the same is monitored on a Daily,Weekly & monthly basis
Accountable for delivering revenue and volume targets
Establish strong collaboration and partnership with internal and external stakeholders to ensure that the organization's objectives are met
Introduced new methods, practices, and systems to reduce turnaround time
Provided a strategic allocation of resources to various departments and managers in alignment with needs
Analyzed and reported performance data, translating findings into practical improvement actions.

Dunzo

06.2022 - 01.2023

Managed 8 successful dark stores with OPD of 1000+
Exceeded all experience metric goals and targets, significantly increased productivity, and reduced costs in all areas of business
Implemented new processes and plans to maintain the metrics
Maintained overall wastage Set, enforced and optimized internal policies to maintain responsiveness to demands
Handled 300+ store staff, including store managers, shift managers, and store associates, Led weekly and daily meetings with store staff to review progress and address challenges and drive timely task completion
Spearheaded operational procedures and processes to improve efficiency and optimize operations
Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans
Trained and guided team members to maintain high productivity and performance metrics.

Dunzo

10.2021 - 06.2022

Managed accounts for 3K+ merchants in Grocery, FNV, Food, Meat Pet, and Medicine
Key Accounts are ( KPN, Nilgiri's, Ooty Vegetables, Brown Tree, Nuts N Spices, Fipola, Licious, Saravana Bhavan, Sangeetha, Etc's )
Worked on all the key metrics to improve business growth
Worked closely with merchants to manage the availability of the key SKUs and categories greater than 70%, and maintained IID < 3% & OOS%
Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals
Key Achievements:-
Played a vital role in the Dunzo Daily launch project with KPN Stores
Maintained OOS% metric 0.3% consistently for six months
Reduced IID% ( Issues with Item Delivered ) - less than 2%
To increase the merchant sales closely worked with KPN, and increased Availability for the top 1000 SKUs to >75%
KPN DD - Increased daily Dunzo online sales GTV within one month by 25k to 3.5l.

Dunzo

06.2019 - 09.2021

Trained 4k+ marketplace merchants across all categories with an SLA of 1 day TAT.
Developed and maintained courteous and effective working relationships.
Account creations, Documentation, Catalog Processes & live Operations support
Meeting merchants F2F, interacting and gaining detailed knowledge about their business, and identifying the key areas of improvement.
Top performer - PAN India (August 2019, September 2019).
Helping merchants in resolving issues while running tasks.
Keeping merchants updated with new features.
Re-Training the merchants if needed within 2 days.
We use Catalog software to make merchants visible in user applications.
Coordinating with cross-functional teams specifically cataloging teams for cataloging & store-related updates.
Exceeded goals through effective task prioritization and great work ethic.

Truck Easy

01.2019 - 05.2019

Onboarded 600+ vendors within two months to increase daily OPD from 50 to 1000K | Orders Per Day
Onboarded 100+ Mini trucks to increase geo serviceability
Trained new sales personnel on company policies, customer acquisition strategies, and successful sales techniques
Kept detailed track of sales and customer information in the company system
Trained, coached, and mentored new sales associates for maximum performance
Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues
Met or exceeded sales objectives on a consistent basis to drive company growth
Key Deliverables: Awarded consistently in February and March for high OPD.
Led sales team to exceed quarterly sales goals.

Zomato

05.2013 - 11.2015

Onboarded 3000 + stores, food hotels, restaurants, resto-bars, bakeries, and kiosks with key merchants like Dindugal Thalapakkatti, Buhari, Mc Rennett, Hot Breads, Sangeetha, etc
Collect, curate, and update information about restaurants and build a strong product base for Zomato
Met the merchant's F2F every three weeks once to maintain the data up-to-date
Drive new market launches for Zomato on the interstate ( Coimbatore, Pondicherry, Kochi)
Gained strong leadership skills by managing projects from start to finish
Resolved problems, improved operations, and provided exceptional service.