Mahesh Chevula
Secunderabad
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Overview
7
7
years of professional experience
Work History
Business Owner
Mahesh Chevula
Hyderabad
12.2022 - 09.2024
- Owned Masqati Ice Cream Parlour franchise from December 1, 2022, to September 20, 2024.
- Oversaw the hiring of security guards for placement in residential apartments from December 1, 2022, to September 20, 2024.
- Served as Subcontractor Supervisor in carpentry projects with Sai Karthika Enterprises during Dec-2021 to Nov-2022.
- Managed poultry trading operations in Telangana districts from Nov 2018 to Dec 2021.
Customer Care Executive
Karvy Digi Konnect Limited (Company wind-up) • Madhapur, Hyderabad
Hyderabad
07.2019 - 02.2020
• Developed a user-friendly system for customers to submit call-back requests with designated time slots, enhancing service delivery.
• Addressed and resolved customer inquiries regarding account issues, product purchases, and orders.
• Ensured comprehensive information delivery during call resolutions, reducing average handling time.
Customer Service Associate Non-Voice
Intelenet Global Services pvt. Ltd (Company wind-up)
Hyderabad
05.2017 - 09.2017
- Provided swift, initial email support to customers encountering profile issues, facilitating a smoother resolution.
- Ensured timely service through the accurate handling of customer questions.
- Identified and highlighted persistent problems to supervisors.
Education
Master of Science - M.Tech in Computer Science
Holy Mary Institute of Technology And Science
Kesara12-2016
Bachelor of Science - B.Tech in Computer Science
Swami Vivekananda Institute of Technology
Secunderabad06-2014
Associate of Arts - DIPLOMA in Information Technology
Sana Polytechnic College
Kodad10-2011
GED -
Railway Boys High School
North Lallaguda05-2007
Skills
- Poultry Operations Management
- Franchise operations
- Customer Engagement Strategy
- Sales strategy
- Inventory control
- Business analysis
- Quality assurance
Languages
English
Intermediate
B1
Hindi
Intermediate
B1
Telugu
Intermediate
B1
Hobbies
- Photography
- Travelling
Timeline
Business Owner
Mahesh Chevula
12.2022 - 09.2024
Customer Care Executive
Karvy Digi Konnect Limited (Company wind-up) • Madhapur, Hyderabad
07.2019 - 02.2020
Customer Service Associate Non-Voice
Intelenet Global Services pvt. Ltd (Company wind-up)
05.2017 - 09.2017
Master of Science - M.Tech in Computer Science
Holy Mary Institute of Technology And Science
Bachelor of Science - B.Tech in Computer Science
Swami Vivekananda Institute of Technology
Associate of Arts - DIPLOMA in Information Technology
Sana Polytechnic College
GED -
Railway Boys High School
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