Hi, I’m
Mahesh Damodhare
HR - ESM
Mysore,KA
Summary
Seasoned HR professional with 18+ years' expertise in strategic HR leadership.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
years of professional experience
1
Certification
Work History
ArisGlobalMysore, KA
ESM HR
11.2024 - Current
Job overview
- Lead and manage end-to-end HR support to Business including management of complete employee life cycle from hire to retire.
- Plan and define HR policies and frameworks, ensuring alignment with organizational goals and compliance with Indian labor laws, driving acceptance and seamless implementation across all levels.
- Continuously build a performance-driven culture by implementing robust Performance Management Systems (PMS) anchored on pay-for-performance principles, enhancing accountability and productivity.
- Design and deploy Rewards & Recognition programs to identify, motivate, and retain top performers, fostering engagement and reducing attrition.
- Managing HR analytics/ reports/ inputs to Business on agreed timelines to effectively enhance data driven business decisions.
UNBOUND B2BPune, MH
Director HR
12.2022 - 09.2023
Job overview
- Led and leveraged an HR team of 10 professionals overseeing the global HR function streamlining end to end employee life cycle, hire to retire functions in India, UAE & USA.
- Established 'Cultural Minds' team, boosting employee engagement and culture yielding over 75% positive employee feedback in quarterly voice of employee surveys and reducing attrition by 10%.
- Optimized Performance Management System (PMS) by implementing governance, quarterly performance milestones, annual goal integration, and bottom quartile improvement plans establishing a culture of productivity, growth & Performance.
- Developed and deployed a comprehensive Employee Handbook for Unbound B2B, consolidating HR policies for easy reference and consistency within the group improving compliance with labour laws and professional ethics.
- Reduced talent acquisition time from 7 to 4 weeks for diverse roles, enhancing efficiency across Demand Generation, Life Science, Real Estate, Marketing & Programmatic Ads profiles.
- Transitioned HR processes to digital, reducing costs via HRMS tool implementation.
S3V Vascular TechnologiesMysore, KA
Head HR & Administration
01.2022 - 12.2022
Job overview
- Successfully recruited top-tier talent in niche fields like implantable medical devices, IT, and Engineering.
- Ensured efficient talent acquisition and deployment within 6 weeks through strategic collaboration with external Talent Acquisition vendors.
- Enhanced benefits by introducing a comprehensive group medical/health insurance plan for blue-collar colleagues.
- Improved labor relations by implementing a suggestion box and bi-weekly HR connect sessions, empowering Plant HR teams to address colleague feedback for workplace and process enhancements.
- Established 'POSH' policy, enhancing awareness and enforcing a zero-tolerance approach to sexual harassment among employees across both Plants.
- Spearheaded the shift from paper-based HR to a digital system through HRMS tool implementation.
BIOCLINICA INDIA PVT LTDMysore, KA
Manager HR Operations
10.2014 - 01.2022
Job overview
- Managed HR functions for 3000 employees across 2 locations, reporting to the HR Head India, overseeing the entire HR spectrum.
- Enhanced New Hire Onboarding by transitioning from a week-long to a two-day process and eliminating fresher bonds which reduced overall attrition by 15%, absenteeism by 45%, and exits without notice by 80%.
- Successfully navigated external audits (ISO and client) for 5 years with zero major non-compliance or recommendations.
- Orchestrated the 'Metamorphosis' Shared Services project, uniting Bioclinica teams globally improving the TAT on services and solutions increasing the efficiency of the HR team.
- Headed transition projects: Bamboo HR to WorkDay HRMS and Greyt HR to WorkDay for digital employee life-cycle management.
- Led a rapid recruitment initiative, scaling headcount from 1000 to 2700 in 3 quarters for various profiles in Life Science, Pharmacovigilance, Software Development, Data Science, and MICC (Medical Information Call Centre).
- Managed the seamless transition to a WFH environment for 3000 employees during the Pandemic in March 2020, ensuring uninterrupted business operations and client productivity.
NEEYAMO Enterprise SolutionsPune, MH
Associate Lead Trainer
11.2012 - 10.2014
Job overview
- Directed Process Trainers/Training SPOCs for the BGV LOB, optimizing Learning & Development (L&D) by creating a proficient training team.
- Orchestrated streamlined L&D processes, including onboarding, process training, and skill enhancement sessions in Communication, Soft-skills, Email etiquette, Professional Grooming, Meeting etiquette, Presentation skills, and Documentation techniques.
- Designated Internal Auditor, ensuring compliance with ISO 9001:2008 & ISO 27001:2005 standards.
- Completed Internal Auditor training with TUV Rheinland Germany, conducting successful internal audits as per organizational protocols.
IBM Global Process ServicesPune, MH
Process Trainer
12.2010 - 10.2012
Job overview
- Conducted comprehensive process training for 12 NHT batches and 2 Crossover sessions at IBM, ensuring smooth skill transition.
- Oversaw the successful transition of 3 LOBs (KEF - B2B Collections, KER - Recoveries Collections, KER - Retail Collections) from Key Bank US to IBM India.
- Crafted extensive content for Key Equipment Finance during the transition, including trainer and trainee manuals, SOPS, DTPs, and functional guides, facilitating effective training and operations.
- Managed Talent Acquisition for transitioned processes and played a pivotal role in nurturing client relationships through regular reports and communication, ensuring client satisfaction and successful project management.
The Royal Bank of Scotland, DubaiDubai, UAE
Phone Banking Officer
06.2008 - 02.2010
Job overview
- Delivered exceptional customer service, offering accurate and timely information on the Bank's products and services to existing and potential customers, fostering positive client relationships.
- Prioritized Employee Satisfaction (E-Sat) to motivate the team, ensuring high performance, and achieving recognition for exceptional performance.
- Successfully managed new team members on the production floor, consistently achieving high Customer Satisfaction (C-Sat) scores while meeting cross-selling targets, showcasing strong leadership and performance in meeting objectives.
WNS Global Services LtdPune, MH
Sr. CSA
11.2005 - 05.2008
Job overview
- Efficiently transitioned Armstrong B2B technical support from the USA to India at WNS GS Ltd, ensuring a seamless transfer and continuity of services.
- Played a pivotal role in a Six Sigma project aimed at process enhancement, resulting in a significant reduction of Average Handling Time (AHT) from 2:30 to 1:25 minutes.
- Created and contributed to the Rush Specialist Desk, executing a LEAN methodology project that substantially reduced errors and customer comebacks in rush procedures.
- Established a successful tech support customer service team, showcasing leadership and proficiency in assembling and managing a productive team.
Education
IIM Shillong
PGHRD
12.2022
Symbiosis Management Institute
PGDID
03.2013
Skills
- Analytical & Critical Thinking
- Problem Solving
- Effective Communication
- Leadership & People Management
- C-suite Stakeholder Management
- TA & Recruitment Strategies
- Employee Lifecycle Management
- Employee Engagement
- PMS & Appraisals Management
- Comp & Ben Administration
- Talent Management
- Organizational Development
- Succession Planning
- HR Policies Management
- Disciplinary Actions
- HR Reports & Analytics
- Labor Negotiation
- EEOC Facilitation
- Diversity & Inclusion Facilitation
- HRIS & Data Driven Decision Making
- HR Compliance & Audits
- Work Life Balance & Culture Building
- Delegation & Accountability
- Shared Services Collaboration
Certification
- Human Resources Management, SHRM, 2022-12-31
- HR Generalist, Skilldeck, 2022-06-30
- Indian Labour Laws, Skilldeck, 2022-06-30
Awards
- GEM Award for going the extra mile and out of the way to make sure business goals are achieved and exceeded in IBM Global Process services
- Star Performer and The Customer Delight Awards at Armstrong Annual Celebrations in WNS.
- Live Wire Performer Award in WNS.
- Reached Semifinals of the Indian Quality League in a Business Excellence Conference for Organizations across the country sponsored by KPMG at Bangalore.
- Best Team Player by the HR Head Bioclinica India.
Timeline
ESM HR
ArisGlobal
11.2024 - Current
Director HR
UNBOUND B2B
12.2022 - 09.2023
Head HR & Administration
S3V Vascular Technologies
01.2022 - 12.2022
Manager HR Operations
BIOCLINICA INDIA PVT LTD
10.2014 - 01.2022
Associate Lead Trainer
NEEYAMO Enterprise Solutions
11.2012 - 10.2014
Process Trainer
IBM Global Process Services
12.2010 - 10.2012
Phone Banking Officer
The Royal Bank of Scotland, Dubai
06.2008 - 02.2010
Sr. CSA
WNS Global Services Ltd
11.2005 - 05.2008
IIM Shillong
PGHRD
Symbiosis Management Institute
PGDID