Mahesh Dawar
Bengaluru
Summary
Strategic thinker and change agent leader with 25+ years of experience. Proven leader for agile transformation for software development teams, recruiting and building new teams, driving innovations and managing large Engineering, support and software development teams across regions. Global exposure in managing a team of highly skilled software/customer support engineers and Technical Leaders. Hands-on management experience in driving innovation, determining initiatives, identifying improvement initiatives and enabling Agile adoption roll-out.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Executive Director, Workplace Technology Services
Morgan Stanley Advantage Services
Bengaluru
04.2021 - Current
- Successfully building a team of 70+ employees, focusing on various End User and Networking related products & technologies with Automation First and Highest Client Satisfaction approach
- Strategic decision making with global counterpart in attracting top-talent, hiring, retaining and building local Technical and Managerial leadership
- Incorporating technologies with focus on meeting legal & compliance requirements under stringent financial
- Building and maintaining strategic partnership with vendors like Microsoft, Adobe etc
- To have seamless product onboarding and day-2 support.
Sr. Technical Services Manager Customer Experience (CX)
Cisco Systems India Ltd
Bengaluru
03.2017 - 04.2021
- Managing team of 100+ Engineers/7 Managers/6 Technical Leaders managing DC environment (ACI/Nexus/HX/UCS/MDS) for various customers
- Responsible for Major accounts like JPMC, Nomura, Google (Global), American Express etc supporting Infrastructure portfolio
- Leading Global engagement with Development teams in areas like serviceability, Compliance etc
- Representing Cisco in Global Forums like TSIA.
Technical Services Manager (TAC)
Cisco Systems India Ltd
Bengaluru
02.2011 - 03.2017
- 2011-2013 Started 12-member Catalyst Backbone support team in India; Partnered with Cisco Deliver Partners
- 2013-2014 Transitioned Nexus workload from Brussels
- Improved satisfaction score by 12%
- 2014-2017 UCS, HX & MDS work transitions from Brussels to India
- Ramped up 55 odd engineers in 3 Quarters, Improved Operational Metrics
- 2017-2018 Stared building ACI team and started load distribution with Sydney team
- Completely responsible for ASEAN Contracts.
Network Architect (Planning)
Cisco Systems India Ltd
Bengaluru
01.2005 - 03.2011
- Supported as Pre-Sales Design expert
- Infrastructure Engineering lead for Global network services
- Responsible for Design Data Center Fabric as per the Financial customers
- Preparing Low-Level Design & High-Level design for various vertical of customers
- Responsible for Testing in Customer Proof of Concept lab
- Technical Advisor Technology Selection including Test labs experience including 3rd party product Testing
- Developing network roadmaps; finding solutions for the roadmap differences between customer requirements, technical limitations, and offered services; propose roadmap changes based on the new technologies.
Network Engineer
Reliance Communications (ISP)
Mumbai
08.2002 - 03.2004
- Planning, Installation and maintenance of Core and Edge devices.
- Troubleshooting on hardware, various protocols (including BGP) and IOS maintenance
Senior Network Consultant
Corliant (Customer : Cisco USA)
California
05.2000 - 08.2002
- as a part of eTAC team, worked on RCA of most complex issues pertaining to VoIP and IPT
- Worked on TAC Bug Toolkit and Cisco Labs extensively
Engineer
Hindustan Times
New Delhi
08.1998 - 05.2000
Network Administrator
Indian Express
Chandigarh
11.1995 - 08.1998
Education
Skills
- Global Workforce Management
- Business Process Reengineering
- Customer Success
- Vendor Management
- Talent Development
- Cisco Collaboration Suite
- Networking Technologies
- Enterprise Security Management
- Software Development Processes
Industrycertifications
- CCIE - Collaboration/Voice
- Diploma from ISB (Indian School of Business)
- Prince 2
- VCP - VMware Certified Professional
Certification
- CCIE - Collaboration/Voice
- Diploma from ISB (Indian School of Business)
- Prince 2
- VCP - VMware Certified Professional
Timeline
Executive Director, Workplace Technology Services
Morgan Stanley Advantage Services
04.2021 - Current
Sr. Technical Services Manager Customer Experience (CX)
Cisco Systems India Ltd
03.2017 - 04.2021
Technical Services Manager (TAC)
Cisco Systems India Ltd
02.2011 - 03.2017
Network Architect (Planning)
Cisco Systems India Ltd
01.2005 - 03.2011
Network Engineer
Reliance Communications (ISP)
08.2002 - 03.2004
Senior Network Consultant
Corliant (Customer : Cisco USA)
05.2000 - 08.2002
Engineer
Hindustan Times
08.1998 - 05.2000
Network Administrator
Indian Express
11.1995 - 08.1998
- CCIE - Collaboration/Voice
- Diploma from ISB (Indian School of Business)
- Prince 2
- VCP - VMware Certified Professional