Mahesh Deshpande
Pune,MH
Summary
Career oriented individual with 15+ years experience in Banking and Finance. Possess solid management skills with the ability to lead and motivate others to higher levels of performance. Hardworking, precise and detail-oriented with proven skills to multi-task in tight deadline-driven environment.
Overview
14
14
years of professional experience
Work History
Assistant Vice President
Au Small Finance Bank
05.2023 - Current
- Managing team of 75 responsible employees of Unsecured and secured loan.
- Responsible for managing Insurance business.
- Responsible for managing data base and effective campaigns for generating more business in minimal cost.
- Provide ongoing and continuous training, motivation and development of all team members to maintain high customer service standards
- Prepared and analyze management reports in timely manner Ensure adherence/compliance to policies and procedures and mitigate risks
- Conduct internal audit of loan accounts and provide audit confirmation to external auditors
- Responsible for resource allocation and redirect staff to ensure efficiencies and meet deliverables in timely manner
- Conduct periodic review.
- Implemented data-driven decision-making processes, leading to more informed strategic choices and improved overall performance metrics.
Area Sales Manager
Bajaj Finance
03.2021 - 04.2023
- Managing digital personal loan sales driven team with having 105 headcount and 2 SLA Manager.
- Managing per agent productivity of personal loan along with Insurance penetration.
- Managing end to end login to disbursal process of personal loan.
- Analyze business cases with in-depth data analysis
- Involves data analysis and finding new avenues of growth,
optimization, and innovation across all products. - Proactive and thoughtful approach in bringing more relevant and
peripheral data to strengthen data driven decision making. - Managing Compliance and SOP adherence. Performing regular
data audit and call quality audit.
Operations Manager
Tata Consultancy Services
01.2019 - 03.2021
- Review process in terms of upstream and downstream and
Identify opportunities for developing more business. - Regularly connect with clients to discuss progress, issues, area of
improvement, and area of opportunities. Develop action plans to
address concerns or issues and monitor implementation status. - Involved in people management at large and would address
ground level concerns. - Conduct performance appraisal for direct reports and review
performance appraisal carried out for members. - Review succession plans prepared by subordinates. Conduct
skips level / One to one meeting to seek feedback and concerns on
employees. - Review process health index prepared by TL daily. Review &
approve requests related to leave and expense or subordinates. - Identify opportunities with TLs to improve current processes by
implementation of different tools & techniques. - Ensure process knowledge, skill set requirement, Cross utilization,
and uplift skills of associates & TL on periodically to meet
organizational/Client requirements. - Conduct surprise checks to ensure team adheres to compliance procedures.
- Review quality documents prepared by TL on audit and send to supervisor for approval.
- Propose action plans to address NCs from quarterly audits to
supervisor & monitor execution of same.
Team Leader
Tata Consultancy Services
12.2011 - 12.2018
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Customer Relations Executive
Enhance Services
07.2010 - 06.2011
- Presenting different Life insurance plans to individuals and families.
- Preparing/suggesting best suitable policies for customers.
- Renewal of policies and general insurances.
- Settling insurance claims.
Education
Bachelor's Degree - Bachelor of Commerce
Swami Ramanand Tirth Marathwada Univercity
Parbhani04.2010
Skills
- Strategic Planning
- Risk Management
- Staff Management
- Business Planning
- Financial Management
- Decision Making & Judgment
- Performance Improvement
- Revenue Generation
Timeline
Assistant Vice President
Au Small Finance Bank
05.2023 - Current
Area Sales Manager
Bajaj Finance
03.2021 - 04.2023
Operations Manager
Tata Consultancy Services
01.2019 - 03.2021
Team Leader
Tata Consultancy Services
12.2011 - 12.2018
Customer Relations Executive
Enhance Services
07.2010 - 06.2011
Bachelor's Degree - Bachelor of Commerce
Swami Ramanand Tirth Marathwada Univercity
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