Mahesh Digambar Sambale
Nashik
Summary
Dynamic team leader with a proven track record at WNS Global Services, driving a 25-member team to exceed sales targets. Skilled in Microsoft Office and adept in interpersonal communication, I implemented training programs that enhanced productivity and customer satisfaction, while mentoring team members to unlock their potential.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Leader
WNS Global Services Pvt. Ltd.
Nashik
08.2025 - Current
- Lead a team of 25 customer service representatives to achieve monthly sales targets.
- Conducted regular performance evaluations, and provided feedback to team members.
- Implemented new training programs to improve team productivity and customer satisfaction.
- Collaborated with other department heads to streamline processes and improve overall efficiency.
- Resolved escalated customer issues in a timely and professional manner.
- Mentored and coached team members to help them reach their full potential.
Executive
Mitsui O.S.K. Lines, Ltd.
Mumbai
04.2018 - 07.2025
- Handling the rating and invoicing part for the bill of lading.
- Audit the Bill of Lading (B/L) for quality purposes.
- Maintain error reports and arrange feedback sessions to improve quality.
- Report to the Quality Manager.
- Mails follow up for customers' queries and requests.
- Checking the container link status with the booking.
- Correction as per the shipper's request.
- Coordination with front offices and freight forwarders via emails and phone calls.
- Knowing about special cargo shipments, like:
- - Reefer Cargo
- - Dangerous Cargo
- - Awkward Cargo
Sr.Associate
NYK Line
Nashik
12.2014 - 04.2018
- Processed SI information regarding container no., freight, house bill (HBL), etc.
- Processed Bill of Lading (B/L).
- Audit the Bill of Lading (B/L).
- Arranged feedback sessions for improving quality and production.
Education
Master in Management Studies - System
YTSBM
Mumbai06-2014
Bachelor of Sciences - IT
M.J.Collage
Jalgaon06-2010
Skills
- Windows operating systems
- Microsoft Office Suite
- Spreadsheet and document management
- Presentation software proficiency
- Email communication
- Interpersonal communication
- Team collaboration
- Leadership abilities
- Managerial skills
- Adaptability and flexibility
Certification
• WNS Certified Trainer
• Advanced Digital Marketing Course
• Program in Import and Export Management, IIIEM Institute, Mumbai.
• Advanced Digital Marketing Course
• Program in Import and Export Management, IIIEM Institute, Mumbai.
Languages
- English
- Hindi
- Marathi
Disclaimer
I hereby confirm that the information furnished above is correct to the best of my knowledge.
Personal Information
- Date of Birth: 04/16/89
- Marital Status: Married
Work Qualification
10+ years of experience as an export documentation executive, auditor, and trainer
Timeline
Team Leader
WNS Global Services Pvt. Ltd.
08.2025 - Current
Executive
Mitsui O.S.K. Lines, Ltd.
04.2018 - 07.2025
Sr.Associate
NYK Line
12.2014 - 04.2018
Master in Management Studies - System
YTSBM
Bachelor of Sciences - IT
M.J.Collage