Mahesh Ghadage

· Handover: Coordinate and facilitate the handover process of completed projects to customers. Ensure all required documentation and inspections are completed.

· Snag List Management: Identify, document and track snag list items, promptly resolve and close.

· Customer Liaison: Develop and maintain strong relationships with customers. Provide regular updates and resolve any concerns or issues.

· Quality Control: Conduct inspections to ensure projects are completed to required quality standards.

· Defect Liability Period (DLP) Management: Manage the DLP process, ensuring all defects are identified and corrected within the specified time frame.

· Documentation and Reporting: Maintain accurate records and reports including handover certificates, snag lists and customer feedback.

· Collaboration with Cross-Functional Teams: Work closely with construction, sales and customer service teams to ensure a smooth handover and excellent customer experience.

• Complete paperwork for all site transactions promptly to ensure a deal is closed as quickly as possible
• Monitor deadlines and provide notices to appropriate parties when necessary
• Responsible for 3 sites, their maintenance, and grievance management.
• Schedule necessary appointments and meetings with all parties, including open houses and the final walkthrough.
• Smooth handover and concierge service for Fresh possession customers.
• Helped with arranging requirements placed by the team and customers at the site.
• Compile and distribute weekly/monthly reports and communicate key results to the rest of the team to ensure company goals and daily tasks assigned are being met.
• Deliver concierge-level customer service to sellers, buyers, and lenders to improve customer satisfaction ratings
• Participate in training sessions to improve skills with administrative tasks in the real estate industry
• Relay data to the reporting manager helping to ensure maximum assistance to customer and teams

• Punarvasan of Kelewadi podphata, Pune, 500+ families (Under Kumar properties)
• Time Management
• Team and Customer Negotiation
• Logistics planning
• Rapport Building

• Helping People train 400 + individuals per session
• Worked for Rajya Mahila Ayog, for Women Empowerment projects to our NGO
• Negotiation Skills