Mahesh Goundadkar
Portfolio and Governance Manager
Bengaluru
Summary
Dynamic Governance and Portfolio Manager with 20 years of experience driving strategic initiatives and enhancing operational efficiency across diverse sectors. Expertise lies in developing and implementing standardized governance frameworks, managing complex multi-stream programs, and fostering cross-functional stakeholder engagement. A proven leader in risk management and transformation, adept at leveraging automation and digital tools to achieve significant performance improvements. Committed to cultivating a culture of continuous improvement and operational excellence while mentoring teams to achieve their fullest potential. Prepared to bring extensive leadership and strategic planning skills to deliver exceptional results in future endeavors.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Governance and Portfolio Manager
London Stock Exchange Group (LSEG)
01.2023 - Current
- Successfully led cross-functional initiatives and developed standardized governance frameworks to drive operational consistency and strategic alignment
- Led and delivered strategic programs including ACE Strategic Roadmap, BON Elimination, IDN Sunset, LEAD Program, RTC and PING Migrations—driving transformation, operational efficiency, and alignment with enterprise objectives.
- Spearheaded end-to-end project tracking and coordination to ensure timely and efficient delivery.
- Managed program execution across scope, schedule, budget, quality, and business value dimensions.
- Led comprehensive risk assessments and implemented mitigation strategies for large-scale initiatives.
- Directed multiple concurrent workstreams and engaged senior stakeholders to drive successful outcomes.
- Developed and maintained detailed project artifacts, integrated plans, and contingency frameworks.
- Standardized governance models, methodologies, and risk management practices across the LSEG Group.
- Assessed 159 automation opportunities, successfully delivering 58 initiatives—resulting in 6 FTE savings and significant process simplification.
- Implemented JIRA for ACE Content Enhancement, achieving 116% delivery efficiency and improved tracking.
- Consistently delivered over 510 Content Enhancements annually for three consecutive years, surpassing targets with 117% achievement.
- Designed and introduced robust support, escalation, and monitoring workflows using JIRA, enhancing operational responsiveness.
- Developed automated status reports and interactive dashboards for senior stakeholders, enabling data-driven decision-making.
Customer Service Specialist
London Stock Exchange Group (LSEG)
04.2021 - 01.2023
- Ensured timely and effective resolution of client cases and escalations, maintaining high service standards.
- Managed client communications and escalations for high-profile clients such as Glencore, Cargill, Vitol, Goldman Sachs, and BNP Paribas etc.
- Delivered training and coaching to team members on escalation handling, client communication, and documentation best practices.
- Oversaw KPI performance, assigning and monitoring accuracy and timeliness metrics to ensure operational excellence.
- Conducted trend analysis and performance reviews, presenting actionable insights to senior management.
- Developed and executed customer satisfaction strategies to enhance client experience and retention.
- Built and nurtured strong relationships with internal teams and external stakeholders to support business objectives.
- Provided proactive client support, driving increased content usage and engagement.
- Supervised incident management processes, ensuring prompt resolution and transparent communication.
- Promoted content adoption by regularly engaging clients with updates on product enhancements and notifications.
Team Leader
Refinitiv, an LSEG business
06.2019 - 04.2021
- Led a high-performing 12-member Commodities and Research team, fostering a culture of accountability and continuous improvement.
- Partnered with Product Managers and Content Specialists to drive impactful content enhancements aligned with client needs.
- Championed process improvement initiatives, streamlining workflows and enhancing service delivery.
- Actively contributed to strategic projects and cross-functional initiatives, aligning team goals with broader business objectives.
- Authored and maintained comprehensive process documentation to support operational consistency and knowledge transfer.
- Conducted root cause analyses to identify inefficiencies and implement corrective actions for sustained performance gains.
- Delivered measurable improvements in efficiency and cost reduction through targeted initiatives involving Platts and Argus data.
- Monitored KPIs and performance metrics to ensure team success and alignment with service level expectations.
- Mentored and coached team members to boost engagement, skill development, and productivity.
- Collaborated with cross-functional teams to enhance operational alignment and service integration.
- Managed client escalations with professionalism, ensuring timely resolution and high customer satisfaction.
Service Desk Manager
Refinitiv, an LSEG business
07.2016 - 06.2019
- Led a team of 10 service representatives, overseeing service escalations and ensuring high-quality support delivery.
- Collaborated with senior management on service development strategies and identified new business opportunities.
- Managed high-impact service incidents and maintained clear, timely communication with stakeholders.
- Monitored key performance indicators (KPIs) and implemented targeted process improvements to enhance service efficiency.
- Provided advanced troubleshooting support and escalated critical issues to ensure swift resolution.
- Delivered second-line support, successfully resolving 15% of issues at first contact.
- Spearheaded a service desk transformation initiative, significantly improving resolution times and service quality.
- Led the Consolidated Service Desk initiative with FIFX, managing all related planning, execution, and integration activities.
Team Leader
Thomson Reuters
04.2008 - 07.2016
- Led and managed multiple high-performing teams within the Exchange Traded Content (ETC) division for over eight years.
- Oversaw key content domains including Equities, Elektron Data Model, and DVB Content Support, driving operational excellence and service reliability.
- Conducted in-depth research and implemented process enhancements to improve operational efficiency and data accuracy.
- Developed and executed business strategies that elevated team performance and aligned with organizational goals.
- Introduced and implemented process improvements that streamlined workflows and reduced operational costs.
- Monitored KPIs and performance metrics to ensure consistent delivery of high-quality content and services.
- Trained and mentored team members, fostering a culture of continuous learning, productivity, and engagement.
Insurance Officer
ICICI Prudential Life Insurance Company Limited
10.2004 - 03.2005
- Advised clients on financial planning and investment strategies tailored to their long-term goals.
- Educated clients on a range of wealth management and insurance products, enhancing financial literacy and informed decision-making.
Education
Master Of Business Administration (MBA) - Finance and Marketing
Visvesvaraya Technological University
01.2002 - 01.2004
Post Graduate Diploma in Business Management (PGDBM) - Business Management
AIIMS – Chennai
01.2002 - 01.2003
Bachelor of Commerce (B. Com) - undefined
Karnataka University, Dharwad
01.1998 - 01.2000
Skills
People Management & Leadership
Timeline
Governance and Portfolio Manager
London Stock Exchange Group (LSEG)
01.2023 - Current
Customer Service Specialist
London Stock Exchange Group (LSEG)
04.2021 - 01.2023
Team Leader
Refinitiv, an LSEG business
06.2019 - 04.2021
Service Desk Manager
Refinitiv, an LSEG business
07.2016 - 06.2019
Team Leader
Thomson Reuters
04.2008 - 07.2016
Insurance Officer
ICICI Prudential Life Insurance Company Limited
10.2004 - 03.2005
Master Of Business Administration (MBA) - Finance and Marketing
Visvesvaraya Technological University
01.2002 - 01.2004
Post Graduate Diploma in Business Management (PGDBM) - Business Management
AIIMS – Chennai
01.2002 - 01.2003
Bachelor of Commerce (B. Com) - undefined
Karnataka University, Dharwad
01.1998 - 01.2000
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