Mahesh Gowda

· Managed the Cash Application, Billing, and Dispute Management team, overseeing day-to-day operations and implementing streamlined processes for efficient financial workflow.

· Successfully reduced the top 20 aged items by USD 190,000 that were outstanding for more than 90 days. Additionally, significantly minimized the unallocated balance in the Housing Authority Programme from USD 30 million to 12 million.

· Efficiently processed approximately 300 invoice corrections on a daily basis, ensuring accuracy and completeness.

· Implemented changes in reporting for the Quarterly Incentive Compensation Plan Score Card and Employee database.

· Managed the performance of staff, providing mentorship to raise the bars of achievement. Additionally, actively assisted the team in researching and handling more complicated transactions and problems.

· Successfully transitioned B2B Collections and implemented High Radius for Dispute & Deduction Management.

· Consistently issued SOA to customers and actively followed up on overdue payments, effectively reducing the past due percentage.

· Resolved customer disputes, reconciled customer accounts, and strategically performed write-offs as necessary. By effectively addressing issues and aligning accounts, contributed to maintaining positive customer relationships and ensuring accurate financial records.

· Diligently disputed all invalid deductions, actively pursuing repayments. Additionally, ensured the receipt of appropriate approvals and documentation to effectively resolve outstanding deductions taken by the customer.

· Executed timely quality audits to validate and ensure the process was executed with error-free and high-quality data standards.

· Consistently engaged with the client, communicated regularly to discuss operational issues, and proactively raised concerns. By fostering open communication and addressing issues with a proactive approach, not only fixed problems but also strengthened the client relationship, aiming for the delight factor in our interactions.

· Conducted formal performance reviews and provided constructive feedback to team members. Additionally, collaborated with team members to improve, track, and develop areas of poor performance. Formulated and implemented corrective actions as needed and actively coached and mentored all direct reports, fostering motivation and engagement for their career growth.

· Successfully orchestrated the transition of the Cash Application process for the Middle East, Africa, India, and Sri Lanka.

· Consistently achieved and maintained a Net Promoter Score of 8 to 10 out of 10 every month. Through strategic efforts and a commitment to excellence, ensured customer satisfaction, fostered positive experiences, and consistently delivered outstanding results in terms of customer loyalty and advocacy.

· Managed Special Pricing & Custom Billing, Order & Query Management Team prior to Cash Application process transition.

· Ensured the timely and accurate posting of all customer payments, daily GL clearance, and completion of all requests in GMB/workflow tool. By implementing efficient processes and prioritizing tasks, achieved seamless synchronization, optimized operations, and consistently met high standards of accuracy and timeliness.

· Created and maintained dashboards, SOPs, and arranged weekly operational meetings with stakeholders to review team progress. Through proactive coordination and structured processes, ensured effective communication and provided valuable insights to drive continuous improvement and success.

· Assisted the RPA team by collaborating closely and contributing to the creation of scripts for Cash Application, Power BI reports.

Mentored team members to enhance professional development and accountability in workplace.

· Successfully transitioned the Order-to-Cash (O2C) process for England and Canada.

· Spearheaded and orchestrated multiple teams, directing efforts in order management, customer data maintenance, dispute and deductions resolution, pricing management, and billing processes.

· Diligently conducted regular audits to ensure the accuracy and timeliness of customer order data and billing information into the Order Management System. By overseeing and coordinating these efforts, optimized the processes and enforced meticulous standards to guarantee precise and efficient data management.

· Systematically diagnosed and identified the root causes of systemic problems causing deductions, implementing strategies to address and resolve the issues in billing, pricing, shipping.

Facilitated performance appraisal meetings, establishing goals and driving the team towards achieving strategic operational goals of the process.

· Monitored and adjusted customer accounts by editing costs and positions dynamically.

· Examine all corporate action events rigorously to facilitate timely income processing.

· Reconciliation of accounts pertaining to Derivatives, Equity & Debts Securities

· Meticulously arrange corporate actions, ensuring accurate cost basis establishment.

· Perform thorough quality checks throughout the progress of work assignments.

· Enhanced revenue generation through diligent monitoring of account balances and timely follow-up on outstanding payments.

· Handle customer disputes by communicating with customers and investigating non-payment issues.

· Bank, Debtors & Creditors Reconciliation and voucher entries.

· Generated monthly close of financial statements; prepared management reports concerning purchases, sales and inventory.

· Statutory Record maintenance - Central Excise – R.G.1 (Register of Daily Stock), Annexure 10 (Register of Inputs and Capital Goods), R.G 23 A Part II (Entry Book of Duty Credit)

· Filing Sales Tax Return (old Form-3 & 4) and V.A.T Return Form-100, Excise Return (ER-1).