Mahesh HP
Bangalore
Summary
Skilled Systems Analyst with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction with excellent incident management and escalation management skills.
Overview
8
8
years of professional experience
2
2
Certification
Work History
Systems Analyst
Tesco Bengaluru
Bangalore
01.2018 - Current
- Level-2 support for all P1 and P2 incidents related to IT infrastructure and application for Tesco Stores, Head office, Depot and Data Center across UK, ROI, and Central Europe
- Handling escalation for all IT operations incidents across the estate
- Managing Major / Significant incidents for all IT infra incidents across the estate
- Monitoring and troubleshooting network issues using SevOne / T-Mobile performance monitoring tool, PRTG, etc.,
- Handling calls with store managers during an event of Network outage / Server downs to troubleshoot and action the incident appropriately
- Handling Server and Network hardware replacement calls (System board, Memory module, CPU, HDDs, switch, router, etc.,) with third party vendors
- Handing Disaster Recovery for HP / DELL servers and drive through the entire process of application recovery, starting from configuring iLO / iDRAC, chairing conference call with application / infrastructure owners until the server is completely operational
- Handling weekly Retrospective to work on improved service delivery
- Preparing SOPs and regular review and amendment of any changes in technical / troubleshooting documents whenever required
- Training and mentoring new joiners
- Periodic Ticket auditing for maintaining high quality incident management
Systems Engineer
iLabs Enterprise Services (C2H)
Bangalore
02.2016 - 01.2018
- Monitoring hardware faults on HP / DELL servers using OME / OneView and troubleshoot from iDRAC / iLO
- Monitoring for VMware ESXi health, VMs hosted on Virtual Hosts using VMware vROps
- Handling store closure incidents for IT and Non-IT issues during OOH
- Monitoring and ensuring the price and promotions are applied on all POS across UK & ROI estate using Tesco proprietary applications
- Troubleshooting server disk space issues, application service issues and fine tuning of Win-2003 & Win-2012 server performance
Network Monitoring Associate
Aryaka Networks
Bangalore
07.2015 - 09.2015
- Monitoring and troubleshooting Customer Network through remote access
- When required, interacting with ISP Vendors of all POPs for any issues that may be observed and tracking all the open incidents with ISPs to ensure the quick resolution
Infrastructure Engineer
Airpush India
Bangalore
05.2014 - 07.2015
- Monitoring CentOS servers through remote login and management software portal to avoid downtime
- Escalate and following up the events/incident to higher level team in time of the problems that cannot be solved by within the scope of L1 Engineers
Education
Masters in Computer Application (M.C.A) - Computer Science
Jawaharlal Nehru National College of Engineering
Shimoga05.2014
Bachelor of Science - Computer Science
DVS College of Arts And Science
Shimoga04.2011
Skills
- Azure Fundamentals
- ITIL
- VMware vSphere 67
- Incident / Problem management Tools: Zendesk, Jira
- Network Monitoring Tools: CA-Spectrum, SevOne, ForeScout, PRTG
- ESXi server hardware monitoring Tools: DELL OME, HPE OneView, vROps
Certification
- ITIL V3 Foundation Level Certification by PeopleCert
- Microsoft Certified: Azure Fundamentals by Microsoft (AZ-900)
Accomplishments
- Awarded with “Certificate of Excellence” by Avvas Infotech Pvt Ltd., for escalation free service delivery during the period of July 2016 – Sept 2016
- Awarded with “Certificate of Excellence” by iLabs enterprise services Pvt Ltd., for high quality incident handling during the period of Jan 2017 – Mar 2017
- Awarded with “Individual Award for Team Project” by Tesco Bengaluru for seamless server migration project of Win-2003 to Win-2008
Timeline
Systems Analyst
Tesco Bengaluru
01.2018 - Current
Systems Engineer
iLabs Enterprise Services (C2H)
02.2016 - 01.2018
Network Monitoring Associate
Aryaka Networks
07.2015 - 09.2015
Infrastructure Engineer
Airpush India
05.2014 - 07.2015
Masters in Computer Application (M.C.A) - Computer Science
Jawaharlal Nehru National College of Engineering
Bachelor of Science - Computer Science
DVS College of Arts And Science
- ITIL V3 Foundation Level Certification by PeopleCert
- Microsoft Certified: Azure Fundamentals by Microsoft (AZ-900)
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