Mahesh K
Chennai
Summary
To obtain a position as an active employee in a growing, reputable Company where I can contribute my proactive attitude through thoughts and action.
MBA in HR and operations with 1 Years of Experience in handling end to end HR functions in Recruitment, Selection, Salary Negotiations, and 2 years of experience in operations management , handling center level operation , inventory, CRM, Meta base ops report day/weekly basis, Google sheet/excel sheet , facilities , sales, tele-calling, manpower handling
Overview
5
5
years of professional experience
Work History
Senior Analyst
CultFit HealthCare PVT.LTD
07.2022 - Current
- Roster Management of the team of coaches to ensure adequate system capacity
- Manage operations of day to day online consultations and ensure high levels of customer experience
- Responsible for key metrics such as on time consultation start, no shows, late shows, and coach roster availability
- Manage customer tickets/escalations on issues related to coach availability and consultation operations
- Perform RCAs on critical escalations to improve the processes long term
- Work with the team of coaches to resolve any technical issues or queries regarding the coach dashboard.
Control Tower Operation
CultFit HealthCare PVT.LTD
01.2021 - 06.2022
- Roster Management of the team of coaches to ensure adequate system capacity
- Manage operations of day to day online consultations and ensure high levels of customer experience
- Responsible for key metrics such as on time consultation start, no shows, late shows, and coach roster availability
- Manage customer tickets/escalations on issues related to coach availability and consultation operations
- Perform RCAs on critical escalations to improve the processes long term
- Work with the team of coaches to resolve any technical issues or queries regarding the coach dashboard.
Center Manager
CultFit HealthCare PVT.LTD
11.2019 - 01.2021
- Managing the center ensuring high quality business activities with maximum quality, service
- Maintaining and improve center activities, including Scheduling and measuring the operations process like CRM Task & Daily Check list, Center health
- Audits and inputs
- Customer interactions and troubleshooting
- Take feedback from members and partners about classes
- Drive customer engagement and renewals
- Develop a personal connection with the members (as per the culture document for cult) and ensure they are engaged
- Maintaining customer service standards
- Undertaking administrative tasks
- Dealing with enquire, complaints and emergencies.
Talent Acquisition - HR
ILabz Technology LLB
11.2018 - 09.2019
- Handling end to end recruitment activity
- Acquaintance with complete Recruitment's Life Cycle (Recruiting, Screening, Sourcing, Interviewing, Salary Negotiation, Short-listing Profiles, Candidates Tracking and Follow-up, Processing CVS's, Updating /maintaining Internal Database etc
- Manage recruitment & selection process, salary negotiations & On-boarding candidates
- Conducting background verification and preparing salary fitment, negotiation & finalizing of salary for the selected candidate
- Conducting induction programs for new joiners and interns.
Education
M.B.A -
SRM University
01.2018
Bachelor of Business Administration -
Hindustan college of arts and science
01.2016
12th -
Little oxford Matriculation Higher Secondary School
01.2013
10th -
Kalamandir Matriculation Higher Secondary School
01.2011
Skills
- Good Communication Skills
- Ready to Take Responsibility
Languages
English
Telugu
Tamil
Hindi
Tools And Skills
- METABASE
- X-Ray KRONOS,Wooster, APP Smith
- POS
- Perpule (Word, excel, ppt, Power BI)
Personal Information
- Date of Birth: 07/12/94
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Awards
- Best Employee of the month in (2020) & (2021)
- Rated 4/4 in 6 appraisal cycle out of 8
Hobbies and Interests
- Fitness training
- Travelling
Timeline
Senior Analyst
CultFit HealthCare PVT.LTD
07.2022 - Current
Control Tower Operation
CultFit HealthCare PVT.LTD
01.2021 - 06.2022
Center Manager
CultFit HealthCare PVT.LTD
11.2019 - 01.2021
Talent Acquisition - HR
ILabz Technology LLB
11.2018 - 09.2019
M.B.A -
SRM University
Bachelor of Business Administration -
Hindustan college of arts and science
12th -
Little oxford Matriculation Higher Secondary School
10th -
Kalamandir Matriculation Higher Secondary School
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