MAHESH K R

Key Responsibilities Key Skills

Highly motivated and detail-oriented Assistant Store Manager with 8 years of experience in retail operations, online order management, inventory control, and customer service. Adept at handling both physical store sales and e-commerce order processing, ensuring smooth store functioning and customer satisfaction. Proven expertise in stock handling, goods receiving, shrinkage control, and team supervision. Strong focus on operational efficiency, sales growth, and reducing inventory discrepancies. Committed to delivering excellent customer service and maintaining high store standards.

• Online Order Management:
  Managed the complete life cycle of online orders including order receipt, processing, packaging, dispatch, and returns.
  Coordinated with warehouse, logistics, and third-party delivery partners to ensure on-time order fulfillment.
  Monitored online stock levels, updated product listings, and ensured inventory accuracy across platforms.
• Store Sales & Operations:
  Supported the Store Manager in achieving daily/weekly/monthly sales targets through team coordination and customer engagement.
  Supervised floor staff and ensured high performance in product knowledge and customer interaction.
  Handled cash register operations, billing, and reconciliation.
• Stock & Inventory Management:
  Oversaw goods receiving process, verified delivery against invoices, and ensured damage-free stock entry.
  Conducted regular stock audits to maintain accuracy and reduce losses.
  Maintained optimum stock levels and managed reordering to avoid overstock/stockouts.
• Shrinkage Control:
  Implemented preventive measures to reduce theft, damage, and pilferage.
  Coordinated regular stock checks and discrepancy reporting.
  Trained staff on SOPs for inventory handling and loss prevention.
• Customer Service:
  Resolved customer complaints efficiently to ensure satisfaction and retention.
  Ensured smooth billing, exchange, and return processes as per company policy.
  Maintained a high standard of store cleanliness and product presentation.
• Online Order
• Store Sales & POS Operations
• Inventory Control & Stock Reconciliation
• Goods Receiving & GRN Process
• Shrinkage & Loss Prevention
• Customer Service & Escalation Handling
• Team Supervision & Training
• Excel, Billing Software (POS/ERP), Email Communication

• As an Assistant Store Manager, responsible for the profitability of departments, control of shrinkage, improving KPIs and customer satisfaction, sales target achievement and margins, space allocation for efficiency, managing financial factors of the business
• Controlling shrinkage by following 100% tagging standards.
• Achieving sales targets and margins and ensure profitable store operations in the cluster.
• Ensuring customer satisfaction in the cluster.
• Improving Key Performance Indicators (KPIs): Walk-ins, Conversation, UPT, ABV, SSPD, APP.
• Analyzing space allocation in the store with respect to sales.
• Ensuring top line and bottom line profitability of the department.
• Achievements
• Controlled shrinkage below 0.30% of sales.
• Successfully improved various KPIs contributing towards store profitability.
• Led daily operations to ensure optimal store performance and customer satisfaction.
• Developed and implemented training programs for new staff, enhancing team productivity.
• Monitored inventory levels and managed stock replenishment processes effectively.
• Analyzed sales data to identify trends and optimize product placement strategies.

• Managed a department focusing on profitability, reducing shrinkage, driving sales growth, analyzing space allocation for maximum profitability, and achieving targets.
• Workdone:
• Controlled shrinkage by following 100% tagging standards.
• Achieved sales targets and margins ensuring profitable store operations.
• Drove sales for margin growth through strategic product placement.
• Ensured top line and bottom line profitability of the department.
• Analyzed space allocation in the store with respect to sales.
• Achievements
• Managed shrinkage below 0.30% of sales.
• Regularly achieved sales targets and contributed to store's profitability.
• Responsibilities:

• Managed department operations, including the preparation of business review presentations, maintaining accurate records, timely communication of offers, standard adherence for VM displays, and daily stock checks.
• Workdone:
• Performed daily stock checks to control shrinkage.
• Ensured that all offer communication was communicated timorously.
• Complete preparation of business review presentations.
• Meticulously managed accurate information and records.
• Ensured VM displays followed standards
• Achievements
• Successfully kept negative stock under 1% of book stock.
• Consistently met and exceeded department sales targets.
• Responsibilities:

• Managed store operations including business review presentations, accurate record management, offer communication, VM display standard adherence, and daily stock checks.
• Workdone:
• Meticulous management of accurate information and records.
• Ensuring that all offer communication is communicated as per the timeline.
• Daily stock checks to control shrinkage.
• Complete preparation of business review presentations.
• Ensuring VM displays follow standards
• Achievements
• Kept negative stock under control at less than 1% of the book stock.
• Achieved consistent growth in store sales.
• Responsibilities:

• Handled store operations ensuring stock levels are maintained, coordinated with merchandise team for stock liquidation and margin gains.
• Workdone:
• Managed store operations
• Maintained stock levels
• Coordinated with merchandise team for stock liquidation, margin gains
• Responsibilities:

• Handled store cash flow and performed administrative duties ensuring smooth store operations.
• Workdone:
• Managed store cash flow
• Handled store administration duties
• Responsibilities: