Mahesh K. Udupa

• **Technical Architect**
  
  - **AI-Enabled SDLC Automation**: Led implementation of a specification-driven software factory model by integrating **Claude, GitHub Copilot, MCP, RAG connectors, orchestrators, and code graph analysis**, automating development workflows.
  - **Predictable Releases**: Executed reliable estimations and impact analysis using **AI-driven orchestration**, improving release predictability and reducing manual overhead.
  - **Mentorship & Team Growth**: Mentored **45+ team members**, advancing skill acquisition through pair programming and AI integration.
  - **CI/CD Optimization**: Enhanced AWS-based CI/CD infrastructure with **Docker** and multi-database integration, enabling seamless deployments.
  - **ELERA Platform Deployment**: Simplified installation on in-store servers and terminal primary servers, ensuring easy extensibility across stores while eliminating script version maintenance.
  - **Middleware Engineering**: Designed middleware components (**device broker, broker bridge, device bridge**) with in-memory streaming to enable **real-time transaction analytics**.
  - **Microservices Development**: Built new microservices to support diverse customer requirements, including **totalizer, tax enhancement, restaurant support, cash management, and end-of-day settlement**.
  - **Back Office Solutions**: Designed fully functional back-office capabilities with UI for **configuration changes, tenant/company onboarding, catalog/item management, user management, and contract enhancements**.
  - **Japan-Specific Customization**: Delivered improved configuration solutions tailored to **Japan requirements**, replacing ELERA’s change plan mechanism.
  - **Caching & Performance Optimization**: Implemented **caching mechanisms** using **Memcached** and **Caffeine Cache**; integrated **Memcached with NGINX** to reduce load on ELERA deployments, significantly improving scalability and performance.
  - **Production Deployment & Support**: Successfully deployed ELERA across multiple customer sites; resolved numerous performance issues over **2–3 years**, continuously improving solutions to meet customer demands.
  - **Requirements Engineering**: Translated complex customer visions into clear requirement documents using **use-case diagrams and flowcharts**, ensuring alignment with project goals.

- **Infrastructure Engineering**: Deployed ELERA in Amazon AWS Cloud using EKS (initially), ECS, Web ACL, ALB, API Gateway, VPC, CloudWatch Logs, Grafana, Datadog, GuardDuty, Lambda, and S3, ensuring scalability, monitoring, and security.

• Key Achievements

Directed accounting and reporting functionalities of TCXGravity, aligning product features with customer requirements.

Engaged in the full software life cycle, including requirement gathering, documentation, design reviews, and implementation quality assurance.

Facilitated functional verification testing (FVT) and system verification testing (SVT) to ensure product reliability.

Developed and executed store accounting features for till terminal management, including back-office functions such as account settlements and receipt generation.

Optimized open and close processes for till terminals, improving operational flow and efficiency.

Elevated report performance by establishing a dedicated analytical database populated with accumulator services.

Guaranteed dependable store server functionality through synchronization of transaction and configuration data with the central server.

Extensively utilized Sterling OMS, extending it to support cash management functionalities, data synchronization from enterprise to in-store systems, and order synchronization from in-store to enterprise systems.

• Orchestrated software development initiatives to enhance Sterling OMS integration in retail sector
• Developed and launched in-store offline machine for store operations amid critical failures, ensuring seamless transaction synchronization from store server and configuration synchronization from enterprise server.
• Contributed to cross-functional collaboration for designing and implementing software features.
• Developed new team for cross-channel retail solution by collecting requirements, assembling team members, identifying POCs, and directing design and implementation.
• Coached junior engineers on effective coding techniques and software design fundamentals.

• Integrated Apache SOLR feature to CDS. Improved performance of content search by 60%.
• Supported high availability for CDS by implementing a database cluster, session replications, and SOLR replications.
• Designed and implemented migration scripts for CDS-5.0 to CDS-5.1 including data and properties migrations.
• Implemented continuous build system with Java Enterprise System Integration Team, streamlining open installation framework builds.
• Managed mobile content with multi-price support for Content Delivery Server team, embedding pricing support to enhance user experience.
• Trained Israel team for a month, equipping them with necessary skills for project success.

• Developed scalable software solutions using modern programming frameworks.
• Implemented unit and integration tests to ensure software reliability and performance.
• Collaborated with cross-functional teams to define project requirements and specifications.
• Enabled SMS functionality for Openstream smart products in clinical trials and medical rep reports, enhancing communication and data sharing.
• Developed PDFs using I-text third party solutions to support documentation needs.