JIRA, Figma, Balsamiq etc
Mahesh Kumar
Jaipur
Summary
Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Solutions Manager
Axestrack Software Solutions Pvt. Ltd
02.2019 - Current
- Addressed complex logistics challenges in the East African market, customizing Axestrack SWIFT solutions—including Control Tower, VDS monitoring, and trip tracking—for improved service delivery and operational transparency.
- Developed tailored workflows for clients like Specialized Hauliers at the Dar es Salaam Commercial Port, adapting our platform to meet local compliance and delivery efficiency requirements.
- Built strong working relationships with key partners such as Unicorn Logistics, ensuring smooth deployment of features like live vehicle tracking, trip deviation alerts, and dashboard-based decision-making tools.
- Led strategic solutioning initiatives for Indian enterprise clients like TCI Supply Chain, K M Translogistics, Jainex Parivahan, BLR Logistiks, and AVG Logistics, focusing on driver monitoring, vehicle compliance, and timely reporting using SWIFT's modular tools.
- Enhanced client satisfaction by providing tailored solutions to meet their specific needs.
- Conducted comprehensive market analysis to identify trends and inform strategic decisions.
- Led the development of creative proposals that showcased the company''s unique value proposition, winning new business opportunities.
- Enhanced customer engagement through deployment of comprehensive feedback collection system.
- Drove adoption of agile methodologies, enhancing project flexibility and team responsiveness.
- Maintained strong relationships with key clients through regular communication and exceptional service delivery.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Assistant Manager Customer Success
Axestrack Software Solution Pvt. Ltd.
02.2019 - 03.2024
- Company Overview: Telematics and software solutions SAAS-based company
- Successfully managed a diverse portfolio of enterprise and Retail customers with a Monthly Recurring Revenue (MRR) exceeding $1 million, leveraging the SAAS platform.
- Get the customer realize the value of the product and service during onboarding and in the first billing cycle. Educate the customer about important features.
- Onboard, Engage and Grow. Onboarded new clients, developed rapport and created long-term, trusting relationships, seeing after contract renewals, seek referrals from them.
- Lead the automation of the manual work with the technical team to improve the team's workflow.
- Training and onboarding new Customer Success Executives on all the above.
- Worked closely with Product and Engineering on the identification and tracking of enhancement requests.
- Telematics and software solutions SAAS-based company
Operation Senior Executive
FedEx Express
10.2015 - 02.2019
- As a Data Analyst perform data analysis to uncover opportunities for process improvement, cost reduction, and operational efficiency.
- Develop KPIs and metrics to track and measure the performance of transportation and supply chain activities. Monitor these metrics regularly and provide reports and dashboards to the management and relevant stakeholders to facilitate data-driven decision-making.
- By using optimization algorithms and mathematical models to optimize transportation routes, load planning, and scheduling.
- Minimize transportation costs, reduce delivery lead times, and improve overall efficiency.
- Also, I was responsible to manage the Service disruptions and incidents at the hub level and keep post to all relevant stockholders about the expected delays in deliveries.
Operation Executive
Safexpress Pvt. Ltd.
06.2014 - 10.2015
- Developed and maintained comprehensive MIS reports for a designated zone.
- Proactively engaged with large-scale customers to ensure timely and accurate payment processing, significantly reducing outstanding balances.
Education
Becholor of Technology -
Sri Balaji College of Eng.& Technology
06.2009 - 06.2013
Skills
Software as a Service (SaaS)
Supply Chain Management
Cross selling & Upselling
Team Management and building
Problem Solving and Analytical Thinking
Business analysis
Requirements gathering
Technology roadmap design
Solutions management
Software
Personal Information
Date of Birth: 01/04/92
Reading News paper, Cricket
- Reading & Documentation: I enjoy diving into case studies and real-world examples to understand how complex systems work. I often translate these insights into clear, structured documentation—something I find both intellectually satisfying and helpful for others.
- Cricket & Team Sports: Playing cricket regularly keeps me grounded in teamwork and strategy. It’s where I’ve learned the value of staying calm under pressure, supporting others, and thinking a few steps ahead—skills that naturally carry over into my professional life.
Timeline
Solutions Manager
Axestrack Software Solutions Pvt. Ltd
02.2019 - Current
Assistant Manager Customer Success
Axestrack Software Solution Pvt. Ltd.
02.2019 - 03.2024
Operation Senior Executive
FedEx Express
10.2015 - 02.2019
Operation Executive
Safexpress Pvt. Ltd.
06.2014 - 10.2015
Becholor of Technology -
Sri Balaji College of Eng.& Technology
06.2009 - 06.2013