Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Mahesh Kumar K

Mahesh Kumar K

Process Manager
Ernakulam

Summary

Process Manager : Lead a larger mixed team comprising of payroll team/implementation professionals, responsible for the delivery of payroll services to a single or multiple clients as part of a managed services operation.

Specialized in UK Payroll (ACIPP certified). More than 15 years of experience in UK end to end payroll processing and Implementation.

Well-versed in Brain Pay Payroll software, IBM software AS400, MoorepayHR, NexGen, Sugar, SFTP, iSeries, euHReka workspace, Filezila and other software.

Overview

15
15
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
5
5
Languages

Work History

Process Manager

Paycheck India Pvt LTD
06.2023 - Current
  • Currently handling payroll and pension team.
  • Increased overall productivity by providing support for team members in best practices and techniques.
  • Empowered team members to take ownership of their roles by providing clear expectations, guidance, and support in achieving personal performance objectives.
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency across departments.
  • Effectively manage team to ensure that customer processing SLAs are met and that opportunities to exceed are maximized.
  • Ensure 100% accuracy of the data being input into the payroll(s) and pension uloades.
  • Supervise business reviews including variance analysis against forecasts & budgets.
  • Streamlined process workflows by identifying inefficiencies and implementing targeted improvements.

Implementation Service Manager - UK Payroll

Zellis HR India PVT LTD
11.2022 - 05.2023
  • Manage Implementation projects, business KPIs of revenue generation, reducing client delays, on-time targets and NPS.
  • Motivate and engage with team across the employee lifecycle, including the recruitment of new team members, setting objectives, coaching, and recognizing individuals to drive the best performance and dealing with performance issues in a timely manner.
  • Optimize the performance and productivity on my account or group of accounts through good workforce planning, effectively managing working practices and resources to meet the predetermined Work Timings and Leave Schedules.
  • Provide accurate and timely reporting of team KPIs and reporting to my manager.
  • Effectively manage team to ensure that customer processing SLAs are met and that opportunities to exceed are maximized.
  • Ensure 100% accuracy of the data being input into the payroll(s).
  • Supervise business reviews including variance analysis against forecasts & budgets.
  • Client escalation handling during implementation process.

Team Leader - Payroll Ops/ Implementation Team

Zellis HR India PVT LTD
11.2019 - 10.2022
  • Lead, manage, motivate, and develop a team of Payroll professionals.
  • Define, analyses, and evaluate key performance indicators for the team.
  • Manage end to end process including team management and individual responsibilities.
  • Managed a team of 15 members, directly overseeing the processing of 325 payrolls for 5,750 employees.
  • Developed a payroll process manual to assist team members in efficiently handling payroll tasks.


Senior Associate - Implementation Consultant

Zellis HR India PVT LTD
07.2018 - 10.2019
  • Building payroll database using AS400 software including code set ups, formula set ups, AE pension set ups, Analytics, HR build, data History loads, Year to date loads and various report set ups.
  • Have experience in handling High revenue and highly complex payrolls.
  • High level of understanding the process and legislation.
  • Deal quickly and efficiently with employee enquiries or complaints by email.
  • Responsible for team error analysis and prepare action plans to reduce errors.

Senior Associate - Payroll & Employee Service/Implementation

NGA Human Resources
11.2012 - 06.2018
  • End to End payroll Processing.
  • Client handling- Client query handling, conducting regular calls.
  • Preparation of Calendar, GL reports, Reconciliation reports, billing and post payroll submissions like FPS, EPS and year end reports manually.
  • Training new joiners and conducting training programs for the team.

Associate - Payroll Service

NGA Human Resources
01.2010 - 10.2012
  • Specialized in UK payrolls including tax forms (P45, P46, etc.), statutory payments.
  • Dealing with Tax and NI calculation according to the UK legislation.
  • To ensure employees are paid accurately and on time.

Education

Diploma for Managers - Making Management Count

City & Guilds of London Institute
01.2021 - 01.2022

UK Payroll Practitioner Certificate - ACIPP

University of Worcester
01.2014 - 12.2014

Six Sigma Yellow Belt Certificate - undefined

01.2018 - 12.2018

Bachelor of Business Administration (BBA) - undefined

Mahatma Gandhi University
01.2002 - 01.2004

Skills

  • Management

  • Payroll Administration

  • Strong decision maker

  • Complex problem solver

  • Data analysis

  • Innovative

  • Service-focused

  • MS office/word/power point/excel/Outlook

  • UK payroll legislation

  • Analytical Reasoning

  • UK-Payroll processing/Auditing/implementation

  • Conflict management

  • Communication Skills

  • problem solver

  • Experience in handling calls with onshore buddies and clients

Certification

CIPP Certified, M02071115

Timeline

Process Manager

Paycheck India Pvt LTD
06.2023 - Current

Implementation Service Manager - UK Payroll

Zellis HR India PVT LTD
11.2022 - 05.2023

Diploma for Managers - Making Management Count

City & Guilds of London Institute
01.2021 - 01.2022

Team Leader - Payroll Ops/ Implementation Team

Zellis HR India PVT LTD
11.2019 - 10.2022

Senior Associate - Implementation Consultant

Zellis HR India PVT LTD
07.2018 - 10.2019

Six Sigma Yellow Belt Certificate - undefined

01.2018 - 12.2018

UK Payroll Practitioner Certificate - ACIPP

University of Worcester
01.2014 - 12.2014

Senior Associate - Payroll & Employee Service/Implementation

NGA Human Resources
11.2012 - 06.2018

Associate - Payroll Service

NGA Human Resources
01.2010 - 10.2012

Bachelor of Business Administration (BBA) - undefined

Mahatma Gandhi University
01.2002 - 01.2004
Mahesh Kumar KProcess Manager