Mahesh Landge

Tech-Mahindra Pune

Software Engineer II 01/2022 - Present

Leading IT services company providing technology consulting and solutions

• Started working on SQL, WSO2, AWS, Linux, Docker, CI/CD, Rest API, CRM, and Postman for building, testing, and modifying APIs

• Provided technical support by diagnosing and resolving client issues, conducting root cause analysis, and troubleshooting system errors.

Leveraged tools such as Jira, Splunk, and Postman resulting in enhanced SLA compliance and increased customer satisfaction.

• Managed incident and problem logging using Jira Service Management, tracked tickets, and ensured resolution within SLA • Interacted with client and gathered requirements

• Developed solution-based features and updated the same in technical design document

• Fixed bugs in reporting as well as on portal process to ensure smooth implementation • Performed data migration and deployment as well as performed testing