Mahesh M
Dubai
Summary
Desktop Support Engineer with 4+ years of experience in technical support for hardware, software, and networking. Proficient in troubleshooting Windows and Linux systems, managing Active Directory user accounts, and supporting Office 365 cloud platforms. Demonstrated ability to minimize downtime and maintain IT asset inventory while delivering effective support to end users. Currently available for immediate joining in the UAE on a visit visa.
Overview
10
10
years of professional experience
Work History
System Engineer
Uniware Systems
Chennai
08.2021 - Current
- Delivered advanced desktop support for end users, focusing on hardware and OS troubleshooting.
- Maintained 29 virtual machines and monitored AWS resources for uptime and performance.
- Managed user accounts and permissions through Active Directory and Group Policy.
- Troubleshot network issues including DNS, DHCP, and TCP/IP protocols.
- Ensured endpoint protection using Kaspersky Antivirus across all devices.
- Installed and configured printers, scanners, and peripherals for internal teams.
- Performed regular backup operations with Veeam and Veritas to ensure data integrity.
- Coordinated IT procurement and hardware replacements with vendors for optimal resource management.
Sales Executive
Future Consumer Ltd
Chennai
05.2018 - 06.2020
- Stock, reports, vendor coordination, and returns.
Desktop Support Engineer
A-Z Computers
Chennai
07.2015 - 02.2018
- Provided tech support, software installs, and network/device setup.
Education
HSC -
Academic Council
01.2016
Diploma - Computer Engineering
DOTE
Chennai01.2015
SSLC -
TN State Board
01.2012
Hardware & Networking | Protocols & Standards
NIIT
Skills
- Operating Systems: Windows 10/11, Linux (Ubuntu, CentOS), macOS
- User Support: End-user troubleshooting, remote desktop support, hardware/software issue resolution
- System Administration: Active Directory, Group Policy, user account & permissions management
- Cloud & Email Support: Office 365, Outlook configuration, OneDrive, Teams
- Network Support: Basic TCP/IP, DNS, DHCP troubleshooting, Wi-Fi/LAN configuration
- Tools & Platforms: Lansweeper, Freshservice, Remote Desktop, AnyDesk, TeamViewer
- Security & Backup: Kaspersky Antivirus, Veeam, Veritas backup monitoring
- Hardware Support: Laptop/Desktop setup, printer installation, scanner & peripheral support
- Ticketing & Documentation: ITIL-based ticket systems, asset tracking, user guides
- Soft Skills: Communication, patience, customer service, problem-solving under pressure
- Hardware troubleshooting
- Cloud resource management
- Network troubleshooting
ADDITIONAL DETAILS
- Nationality: Indian
- DOB: 25 March 1997
Languages
English, Tamil, Hindi, Malayalam
Timeline
System Engineer
Uniware Systems
08.2021 - Current
Sales Executive
Future Consumer Ltd
05.2018 - 06.2020
Desktop Support Engineer
A-Z Computers
07.2015 - 02.2018
HSC -
Academic Council
Diploma - Computer Engineering
DOTE
SSLC -
TN State Board
Hardware & Networking | Protocols & Standards
NIIT
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