Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mahesh Malwade

Mahesh Malwade

Regional Service Manager
Pune

Summary

A seasoned service and customer experience professional with over 25 years of expertise in medical diagnostics and healthcare technology. Proven track record in strategic account management, team leadership, and operational excellence across IVD, PMLS, and Ultrasound domains. Adept at driving customer satisfaction, managing channel partners, and executing service strategies that align with business goals. Committed to delivering superior customer experiences through proactive engagement, data-driven insights, and cross-functional collaboration.

Overview

28
28
years of professional experience

Work History

Regional Service Manager

Mindray Medical India Pvt Ltd
09.2019 - Current
  • Leading service operations for IVD, PMLS & Ultrasound product lines across the West region.
  • Managing service teams and channel partners to ensure high-quality support and customer satisfaction.
  • Conducting strategic service planning, preventive maintenance programs, and customer workshops.
  • Collaborating with marketing and supply chain teams to align service delivery with business objectives.
  • Driving customer retention through proactive engagement and operational excellence.

Key Account Manager – Service

Beckman Coulter India Pvt Ltd
05.2010 - 09.2019
  • Managed key accounts across ROM for Hematology, Immunochemistry, Biochemistry, and Urine Analysis systems.
  • Delivered high-impact service support and training, including international certifications from Switzerland and Germany.
  • Played a pivotal role in customer satisfaction and retention through tailored service strategies.

Asst. Technical Consultant

Roche Diagnostics India Pvt Ltd
12.2007 - 04.2010
  • Led service delivery for high-end systems and consumables in Western Maharashtra.
  • Conducted installations, training, and troubleshooting while managing key customer relationships.

Sr. Service Engineer

Transasia Biomedicals Ltd
07.2000 - 12.2008
  • Oversaw service operations across Kolhapur, Sangli, Goa & Konkan regions.
  • Delivered technical support, training, and customer engagement for TBM product lines.

Sales & Service Engineer

Moola Technologies Pvt Ltd.
01.1999 - 06.2000
  • Installed and serviced ICU ventilators, monitors, and surgical units.
  • Supported direct sales and customer demonstrations.

Biomedical Engineer

Poona Hospital & Research Center
06.1997 - 01.1999
  • Managed biomedical operations across hospital departments.
  • Trained staff and ensured smooth functioning of medical equipment.

Education

Bachelor of Engineering - Electronics

Hi Tech Institute of Engineering
01.2010

Diploma - Electronics Engineering

Govt Polytechnic Nanded
01.1997

Skills

  • Strategic Account Planning
  • Customer Experience Management
  • Team & Channel Partner Leadership
  • Service Operations & Logistics
  • Inventory & Warranty Management
  • Compliance & Quality Assurance
  • Training & Technical Workshops
  • Data Analysis & Feedback Integration

Timeline

Regional Service Manager

Mindray Medical India Pvt Ltd
09.2019 - Current

Key Account Manager – Service

Beckman Coulter India Pvt Ltd
05.2010 - 09.2019

Asst. Technical Consultant

Roche Diagnostics India Pvt Ltd
12.2007 - 04.2010

Sr. Service Engineer

Transasia Biomedicals Ltd
07.2000 - 12.2008

Sales & Service Engineer

Moola Technologies Pvt Ltd.
01.1999 - 06.2000

Biomedical Engineer

Poona Hospital & Research Center
06.1997 - 01.1999

Diploma - Electronics Engineering

Govt Polytechnic Nanded

Bachelor of Engineering - Electronics

Hi Tech Institute of Engineering

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Mahesh MalwadeRegional Service Manager