Mahesh Matta
Program Manager
Bengaluru
Summary
Seasoned professional and talented leader with over 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
Work History
Program Manager
Rupifi Technology Solutions Pvt Ltd
Bengaluru
02.2023 - Current
- Addressed and resolved technical, financial, and operational concerns by working with members and CEO.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Coached team members on productivity strategies to accomplish challenging goals.
- Interacted with customers and clients to identify business needs and requirements.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Developed and maintained logistics workflows, procedures and reports.
- Identified program obstacles and communicated possible impacts to team.
- Managing multiple projects that enhances client impact & process efficiencies.
- Developed a strong governance model for managing client agreements that significantly enhanced legal compliance
Operations Manager
McKinsey Global Services
Chennai
11.2007 - 01.2023
- Handled a team of 30+ members in F&A operations.
- Consistently delivered 99% accuracy in Payables operations.
- Championed various initiatives like 'T-20', 'Do it right first time', 'Be a boxer' & 'Happy to Help' that resulted in improved performance, enhanced efficiency & led to customer delight.
- Implemented process improvements in customer service and thereby increasing 40% efficiency.
- Led high performing teams to meet clients' expectations consistently for 16 years.
- Emphatic listener & persuasive speaker. Can collaborate & maintain strong/effective working relationships with stakeholders.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
- Devised and deployed training tools and business structures to help department leaders and liaisons develop and improve business continuity plans.
Timken Engineering & Research India Pvt. Ltd
Coordinator - Accounts Payables
Bengaluru
09.2004 - 10.2007
- Supported management by processing invoices and documents with consistent on-time delivery.
- Handled day-to-day accounting processes to drive financial accuracy.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Introduced standardized training for cohesive learning environments.
- Recruited, trained and supported help desk representatives.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Bachelor of Commerce - Commerce & Accounting
University of Madras
Chennai 05.1996 - 05.2002
Skills
Operations management
Collaboration
Project Management
Customer Service
Communication & Interpersonal Skills
Decision-making
Problem-solving skills
Critical Thinking
Stakeholder Management
Agile & Scrum
Power BI
Program Management
Customer Relationship Management Software (CRM)
Skilled trainer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
- Date of Birth: 13/Mar/1979
- Interests: Music, Books & Travel
- Languages: Sindhi, Tamil, Hindi & Kannada
Quote
It doesn't matter if you buy a brand, but be a Brand!
Timeline
Program Manager
Rupifi Technology Solutions Pvt Ltd
02.2023 - Current
Operations Manager
McKinsey Global Services
11.2007 - 01.2023
Timken Engineering & Research India Pvt. Ltd
Coordinator - Accounts Payables
09.2004 - 10.2007
Bachelor of Commerce - Commerce & Accounting
University of Madras
05.1996 - 05.2002