Web Development
Mahesh Meegada
Customer Service Manager
Summary
Organized Customer service manager with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Customer Service Manager
Axis Bank
Hyderabad
2020.07 - Current
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Consistently managed 2-person staff, effectively resolving issues, which resulted in top ranking out of 5 RACS.
Education
Post Graduate Diploma in Banking -
Manipal Academy of Higher Education
Banagalore 2019.06 - 2020.11
Bachelor of Technology - Computer Science
IIIT
RK Valley 2013.08 - 2017.05
PUC -
IIIT
RKV 2011.08 - 2013.03
SSC -
ZPHS
N.S PETA 2010.06 - 2011.04
Skills
Complaint resolution
CRM
Excellent time management skills
Staff education and training
Customer-focused
Technical Support
Process improvement specialist
Software
Computer Networks
Timeline
Customer Service Manager
Axis Bank
2020.07 - Current
Post Graduate Diploma in Banking -
Manipal Academy of Higher Education
2019.06 - 2020.11
Bachelor of Technology - Computer Science
IIIT
2013.08 - 2017.05
PUC -
IIIT
2011.08 - 2013.03
SSC -
ZPHS
2010.06 - 2011.04