Web Development
Mahesh Meegada
Customer Service Manager
Summary
Organized Customer service manager with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Customer Service Manager
Axis Bank
Hyderabad
07.2020 - Current
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Consistently managed 2-person staff, effectively resolving issues, which resulted in top ranking out of 5 RACS.
Education
Post Graduate Diploma in Banking -
Manipal Academy of Higher Education
Banagalore 06.2019 - 11.2020
Bachelor of Technology - Computer Science
IIIT
RK Valley 08.2013 - 05.2017
PUC -
IIIT
RKV 08.2011 - 03.2013
SSC -
ZPHS
N.S PETA 06.2010 - 04.2011
Skills
Complaint resolution
Software
Computer Networks
Timeline
Customer Service Manager
Axis Bank
07.2020 - Current
Post Graduate Diploma in Banking -
Manipal Academy of Higher Education
06.2019 - 11.2020
Bachelor of Technology - Computer Science
IIIT
08.2013 - 05.2017
PUC -
IIIT
08.2011 - 03.2013
SSC -
ZPHS
06.2010 - 04.2011
Similar Profiles
Lakshay SharmaLakshay Sharma
Deputy Manager at Axis Bank (On Payroll Of Axis Bank)Deputy Manager at Axis Bank (On Payroll Of Axis Bank)
Preethi VPreethi V
Relationship Associate at Axis Bank - Axis Max Life InsuranceRelationship Associate at Axis Bank - Axis Max Life Insurance
Prodip SahaProdip Saha
Collection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC BankCollection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC Bank
ANIL BASAKANIL BASAK
Sales Manager at Axis Max Life Insurance Co. LTD With (AXIS BANK)Sales Manager at Axis Max Life Insurance Co. LTD With (AXIS BANK)
Litzy BarrientosLitzy Barrientos
Customer Service Manager at Palmetto Wholesale CarsCustomer Service Manager at Palmetto Wholesale Cars