Summary
Overview
Work History
Education
Skills
Languages
Extracurricular Activities
Hobbies and Interests
Accomplishments
Certification
Timeline
Generic

Mahesh Mehtre

Hyderabad

Summary

A competent professional currently designated as Assistant Manger/Group Leader with 7+ years of experience in Customer Support,Operation Management,Project Management and Stakeholder Management handled multiple projects with a high degree of accuracy. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager/Group Leader

Wipro Technology
Hyderabad
08.2021 - Current
  • Project Management: Coordinating with customers and delivery teams and defined requirements for project release
  • Operations Management: Formulating operational goals and developing business plans
  • Collaborate with other departments to ensure smooth operations and workflow
  • Identify areas for improvement and implement solutions to increase efficiency and productivity
  • Conduct regular team meetings to communicate goals, updates and feedbacks
  • Assist the management team in developing and implementing business strategies.

Business Operation Specialist

Amazon
Hyderabad
03.2020 - 07.2021
  • Working towards handling suppressions of ASINs from catalog page and query editor at Automated Brand Protection Team
  • Extracting details from SQL and Python to automate 45-50% of daily team work.
  • Collaborated with stakeholders across the organization to develop and implement new policies and procedures.

Investigator

Uber
Hyderabad
03.2018 - 03.2020
  • Critical Response Team (Uber Eats) as Investigator handled critical cases like death, suicide and sexual assault
  • Stakeholder Management: Managing issue types uniformity in the process understanding.
  • Monitored online activity of suspects using various social media platforms.
  • Analyzed data gathered during investigations to determine the validity of claims or theories.

Sr. Customer Service Associate

Amazon
Hyderabad
07.2016 - 03.2018
  • Developed a customer service training program that improved customer service representatives ability to handle customer inquiries
  • Developed customer service scripts to ensure consistent customer service across all customer service channels
  • Imparted training to new hires with process related knowledge and support
  • Avoided invalid concession as a part of pilot team by coaching agents through their respective managers in case of invalid concession.

Education

B.Tech- Mechanical Engineering -

Mallareddy Engineering College and Mgmt Science- JNTUH
05.2016

Intermediate -

Narayana Junior College
05.2012

10th -

NarayanaKendriya Vidyalaya
05.2010

Skills

  • Critical thinking and problem solving
  • Decision Making
  • Customer Service Skills
  • Time Management
  • Ability to Multitask
  • Leadership Skills
  • Microsoft PowerPoint
  • Microsoft Excel

Languages

  • English
  • Hindi
  • Kannada
  • Marathi
  • Telugu

Extracurricular Activities

Member of Student Council, organized tech, cultural and sports fests Traveled various states in India which helped in exploring new places & immerse in different culture

Hobbies and Interests

  • Sports
  • Travelling

Accomplishments

  • Captained college football team at University level and represented in School level Nationals in Football and Cricket.

Certification

  • Six Sigma- 3aecee96-39df-495c-afc7-fbc4e3a0dc7a

Timeline

Assistant Manager/Group Leader

Wipro Technology
08.2021 - Current

Business Operation Specialist

Amazon
03.2020 - 07.2021

Investigator

Uber
03.2018 - 03.2020

Sr. Customer Service Associate

Amazon
07.2016 - 03.2018

B.Tech- Mechanical Engineering -

Mallareddy Engineering College and Mgmt Science- JNTUH

Intermediate -

Narayana Junior College

10th -

NarayanaKendriya Vidyalaya

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Mahesh Mehtre