Summary
Overview
Work History
Education
Skills
Personal Information
Training
Timeline
Generic

Mahesh Mhaske

Senior Operation Manager
Mumbai

Summary

Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations.

Overview

13
13
years of professional experience

Work History

Senior Operations Manager

ValetEZ Service PVT LTD
Mumbai
04.2025 - Current
  • Manage daily operations of multiple parking locations.
  • Ensure efficient traffic flow, signage, and customer service.
  • Monitor compliance with safety and operational policies.
  • Hire, train, and supervise site managers, attendants, and support staff.
  • Develop work schedules and oversee labor cost control.
  • Conduct performance reviews and implement staff development programs.
  • Ensure high levels of customer satisfaction.
  • Handle escalated complaints and resolve service issues promptly.
  • Monitor and respond to feedback.
  • Prepare and manage operational budgets.
  • Monitor revenue collection, expenses, and profitability.
  • Ensure proper reporting and reconciliation of daily transactions.
  • Ensure facilities meet local regulations, ADA compliance, and safety standards.
  • Conduct audits and risk assessments.
  • Manage incident reporting and corrective action plans.
  • Analyze performance data to improve efficiency and profitability.
  • Identify opportunities for expansion or improvements.
  • Provide regular reports to executive leadership.
  • Oversee the implementation and maintenance of parking management systems.
  • Collaborate with IT for troubleshooting and upgrades.
  • Liaise with property owners, municipalities, or third-party clients.
  • Manage contracts and negotiate service agreements.
  • Coordinate with maintenance vendors or contractors.

Operations Manager

Stealth Management Solution PVT LTD
01.2025 - 04.2025
  • Plan, coordinate, and oversee daily security operations.
  • Ensure all security procedures and protocols are followed.
  • Develop and implement security policies and procedures.
  • Conduct risk assessments and site evaluations.
  • Manage emergency response plans and crisis situations.
  • Recruit, train, and supervise security personnel.
  • Schedule and assign security staff based on client needs.
  • Monitor staff performance and conduct performance evaluations.
  • Address employee concerns and maintain discipline.
  • Conduct training programs on safety and security protocols.
  • Maintain good relationships with clients and address their security concerns.
  • Conduct regular meetings with clients to assess service quality.
  • Prepare and present security reports to clients and company management.
  • Handle client complaints and implement solutions.

Area Manager (West Region)

Secure Parking Solutions Pvt. Ltd
03.2023 - 12.2024
  • Parking Professional in Business Development, Business Strategy & Customer Service, Project Planning & Management, Auditing & Revenue Budgeting, Recruitment, Team Management & Development, Valet & Event Management, Training, Facility Management, Mall Management, Vendor Management, Procurement & Purchase Management
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability
  • Dedicated to expanding client bases by building lasting relationships
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team

Car Park Manager

Secure Parking Solutions Pvt. Ltd
11.2017 - 02.2023
  • Accountable for overall responsibility of Car Parking Operations management at sites, Recruitment and Training of ground staff at work sites, Will oversee staff deployment and roster management for day to day parking operations, Maintain staff discipline and attendance, Maintain cash reconciliation and timely banking, Responsible for daily parking MIS reports and audit checks, Maintain site HRMIS/Operation data and its accuracy, Handle customer service, queries and complaints, Manage issuance of RFID cards for monthly parking pass holders, Conducts on a job training and recruitment of site staff, Ensure there are no accidents or incidents happening in designated parking area, Maintain healthy client relationship, Create excellent parking operations environment and ensure smooth day to day Parking operations at Sites

Assist Restaurant Manager

SUBWAY FOODLINE ENTERPRISES
03.2014 - 10.2017
  • Maintaining daily accounts and sees all the raw materials and finished goods are stored properly in clean and hygienic manner, Responsible for quantity & Quality control of all items sold, Checking of all facilities and equipment and seeing that they are maintained at proper standard, Always work towards for increasing the sales of restaurant, Provide training to the staff, Conduct briefing on daily basis to improve the knowledge of staff day by day, Making a record of daily consumption of important food items and analyzing against actual sales to check for shortage, Taking month end inventory of all food and beverage items and stock in hand, Ordering of raw materials and finished goods for the production and sales area, Handling of all the guest problems and try to satisfy them, To exercise the proper control over the staff and keep a check on their daily attendance unauthorized absenteeism etc, Responsible for overall operations of the restaurant, Ensures maintenance of equipment, facility, and grounds through the use of a preventative maintenance program

Duty Manager

PVR CINEMAS PVT. LTD.
06.2013 - 02.2014
  • Responsible opening and closing procedure, knowledge of all food and beverage, Handle ling guests requests and service recovery in a courteous manner, Ensuring smooth co-operation with accounts department, ensuring quality and accuracy, Communicates constructively with guests to assess their satisfaction, Provide courteous service and be cordial to all Team Members, guests and support staff, Effectively communicate orally and in writing and maintain records, Maintains inventory and stock of items in their area of operations, Responsible for maintaining a consistent, regular attendance record
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism
  • Initiated plans to improve customer relations, quality standards, and service efficiency
  • Trained employees in essential job functions

Shift Manager

MUMBAI CHICKEN PVT. LTD
05.2012 - 04.2013
  • To run a great restaurant by having a very well control over people, Equipment & products by supervising on team, To be singularly responsible for running a shift profitably, To ensure standards are met and company policies & procedures are followed, such that food & stock wastage is bare minimum, Training, coaching and counseling the team, Running the restaurant as a profit centre and control managerial controllable expenses with the budget, Responsible for shift Schedule to include: work station assignment/rotation vacation, employee breaks, overtime assignment, back-up for absent employee, Coordinate production startups, and changeover, Coordinate with human Resources for appropriate staffing levels, Schedule and conduct shift meetings, Responsible to meet shift production goals, Responsible for quality control
  • Make adjustments as necessary during shift specifications, Ensure all job Safety Analyses, Ensure a clean and safe work area, Complete other duties as assigned, To achieve sales targets consistently by executing market wide promotions & develop store specific promotions by studding local trade area, To work on awareness of store presence by strategizing banners, To create awareness about the brand in the tread area and maintaining a positive image of the brand for repeat business, To develop planned profit & loss statement also achieve profit planes by optimizing on resources & controlling the variable costs including food cost, waste, employee meals, paper cost maintenance & repairs, utilities, operational supplies, To control turnover by ensuring high motivation levels by in store activities, planning crew schedules also ensuring proper people practices followed, To train & develop team member for internal promotion to the next level for stability and motivation of the staff to perform at their best, Champions Recognition and motivation efforts, Custodian of Culture & HWWT principal

Education

B.sc in Hotel Management -

MBA in Operations -

Skills

Relationship building and management

Staff Training

Staff Management

Business Development

Systems and software programs

Vendor management

Operations

Staff Development

Area management

Personal Information

  • Hobbies: Travelling, Listening Music, Workout in GYM
  • Date of Birth: 04/14/92
  • Marital Status: Unmarried
  • Title: Area Manager

Training

MANAGEMENT TRAINING: “SUN-N-SAND” SHIRDI, 3 Months. “Intercontinental The Lalit” MUMBAI, 7 Months.

Timeline

Senior Operations Manager

ValetEZ Service PVT LTD
04.2025 - Current

Operations Manager

Stealth Management Solution PVT LTD
01.2025 - 04.2025

Area Manager (West Region)

Secure Parking Solutions Pvt. Ltd
03.2023 - 12.2024

Car Park Manager

Secure Parking Solutions Pvt. Ltd
11.2017 - 02.2023

Assist Restaurant Manager

SUBWAY FOODLINE ENTERPRISES
03.2014 - 10.2017

Duty Manager

PVR CINEMAS PVT. LTD.
06.2013 - 02.2014

Shift Manager

MUMBAI CHICKEN PVT. LTD
05.2012 - 04.2013

B.sc in Hotel Management -

MBA in Operations -

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Mahesh MhaskeSenior Operation Manager