Mahesh Muraleedharan
Customer Success Specialist
Bengaluru,Karnataka
Summary
Customer Success and Strategic Marketing professional with 5+ years of experience across Ed-Tech, B2B solutions, and technology-led organizations. Demonstrated success in improving customer retention, driving revenue growth, and enhancing operational efficiency using data-driven insights and success frameworks. Skilled in stakeholder management, cross-functional collaboration, CRM implementation, and consultative selling. Passionate about delivering high-impact, customer-centric solutions that support long-term success and loyalty. Seeking opportunities in growth-driven, customer-centric organizations.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
4
4
Languages
1
1
Certificate
Work History
Customer Success Specialist
DemandNXT Business Services Pvt. Ltd.
Bengaluru, Karnataka
09.2024 - 03.2025
- Managed post-sales lifecycle for B2B clients, including onboarding, adoption, and success planning.
- Acted as the strategic point of contact for key accounts, resolving
issues and aligning delivery with business objectives. - Monitored engagement metrics and proactively addressed risks,
reducing client churn by 15%. - Collaborated with Sales and Product teams to develop customized
success solutions. - Designed and implemented scalable success frameworks, improving client satisfaction by 20%.
- Promoted best practices across the team to streamline issue resolution and enhance collaboration.
Admissions Counselor
KnowledgeHut UpGrad
Bengaluru, Karnataka
01.2022 - 09.2023
- Led B2B and B2C sales for non-technical certification programs in the US market, consistently exceeding revenue targets by 25%+.
- Developed and executed integrated marketing campaigns, increasing qualified leads by 30%.
- Managed and coached a team of 8, boosting KPIs by 20% through
training and performance feedback. - Built long-term corporate partnerships, driving a 35% increase in B2B sales.
- Delivered tailored consultative presentations, improving engagement and conversion rates.
- Conducted personalized program advisory sessions, aligning learner goals with suitable programs.
- Ensured transparency in the enrollment process by clearly
communicating course structures, benefits, and costs.
Academic Consultant
Toppr Technologies Pvt Ltd
Kochi, Kerala
04.2021 - 12.2021
- Provided personalized academic counseling to prospective students and parents, aligning educational needs with our course offerings to drive enrollments and student satisfaction.
- Created detailed student profiles through comprehensive needs analysis, enabling accurate and impactful subscription recommendations.
- Delivered consultative, high-touch support throughout the sales cycle, contributing to a 20% increase in course adoption and long-term engagement.
- Facilitated product demonstrations and clearly communicated features, benefits, and value propositions, enhancing decision-making confidence.
Business Development Associate
Antrix Incorporated Limited
Hyderabad, Telangana
01.2019 - 06.2020
- Raised educational funding for the Save Our Souls (SOS) NGO by conducting in-person outreach at corporate offices and directly engaging with CSR decision-makers of large firms.
- Aligned the NGO's mission with the CSR goals of target organizations, successfully securing financial support and long-term sponsorships.
- Initiated and led field-level fundraising campaigns, resulting in a 40% increase in corporate contributions to support education for orphaned and underprivileged children.
- Built meaningful relationships with stakeholders across the corporate and social impact sectors, amplifying the NGO's visibility and support base.
Consultant
Sutherland Healthcare Solutions
Hyderabad, Telangana
11.2017 - 11.2018
- Coordinated scheduling, patient service logistics, and contractual workflows for leading US-based healthcare clients including Athenahealth, Aetna, Humana, Cigna, Kaiser Permanente, and UnitedHealthcare .
- Worked closely with physicians and insurance providers to manage appointment queues, resolve pre-authorization issues, and ensure seamless patient care delivery.
- Supported back-end operations and project execution for the California Department of Health Care Services (DHCS) , maintaining accuracy and compliance in service-level agreements.
- Collaborated with cross-functional teams across time zones, streamlining healthcare process management and boosting partner satisfaction through timely execution.
- Managed approximately 100 -120 incoming calls and 180 - 200 email er day from customers.
Education
Post Graduate Diploma Management (PGDM) - Finance & Business Analytics
ISTTM Business School
Hyderabad, Telangana 06.2017 - 05.2019
Bachelor of Commerce (B.Com) - Professional Accounting (PA)
CMS College of Science And Commerce
Coimbatore, Tamil Nadu 06.2013 - 05.2016
Senior Secondary (CBSE) - Commerce With Math
Indian School Muscat
Muscat, Oman 04.2012 - 03.2013
Skills
Customer Success & Engagement - Customer Onboarding & Adoption Strategies Strategic Relationship Management Customer-Centric Engagement Customer Retention & Loyalty Strategies Customized Success Frameworks Feedback Collection Customer Segmentation
Additional Information
- Passionate about public speaking and community volunteering.
- Actively explore global cultures through travel and storytelling.
- Enjoy football, outdoor sports, &
- Staying inspired through personal development podcasts.
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Tamil
Advanced (C1)
Software
LeadSquared
HubSpot
Zoho
Asana
Microsoft Office
Interests
Customer Psychology
Behavioral Analytics
Public Speaking
Community Volunteering
Travel & Cultural Exploration
Football & Outdoor Sports
Personal Development Podcasts
Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Certification
CCNA from NIIT Calicut
Accomplishments
- Reduced client churn by 15% through proactive lifecycle planning
(DemandNXT) - Exceeded monthly revenue targets by 25%+ across 10+ months
(UpGrad) - Increased B2B sales contribution by 35% through corporate
partnerships. - Raised corporate CSR funding by 40% for SOS NGO campaigns.
- Improved team sales KPIs by 20% through targeted mentoring and
analytics.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Success Specialist
DemandNXT Business Services Pvt. Ltd.
09.2024 - 03.2025
Admissions Counselor
KnowledgeHut UpGrad
01.2022 - 09.2023
Academic Consultant
Toppr Technologies Pvt Ltd
04.2021 - 12.2021
Business Development Associate
Antrix Incorporated Limited
01.2019 - 06.2020
Consultant
Sutherland Healthcare Solutions
11.2017 - 11.2018
Post Graduate Diploma Management (PGDM) - Finance & Business Analytics
ISTTM Business School
06.2017 - 05.2019
CCNA from NIIT Calicut
05-2017
Bachelor of Commerce (B.Com) - Professional Accounting (PA)
CMS College of Science And Commerce
06.2013 - 05.2016
Senior Secondary (CBSE) - Commerce With Math
Indian School Muscat
04.2012 - 03.2013
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