Mahesh M. Wankhade
Mumbai
Summary
Dynamic business analyst with a proven track record at Original4Sure, excelling in client relationship management and operational efficiency. Spearheaded solution deployments and training, enhancing client satisfaction and process improvements. Adept at strategic planning and problem resolution, I consistently drive results and foster collaboration across teams.
Overview
14
14
years of professional experience
Work History
Associates Business Analyst
Original4Sure
Pune
12.2023 - Current
- Company Overview: O4S SaaS helps Consumer Brands Digitize and Automate their Supply Chain & thereby increasing Sales and Performance
- O4S is a multi-module SaaS platform for Manufacturing Companies to enable traceability and automation across manufacturing, warehouses, channel Partners and consumers
- Deployment Documentation: Create detailed blueprints for solution deployment at client sites across various environments
- Onboarding & Implementation: Facilitate smooth onboarding after sales, enhancing and deploying the product as per project needs
- User Acceptance Testing (UAT): Conduct UAT at client locations to ensure the product functions correctly within their environment
- Final Implementation & Training: Execute the final product implementation and provide training to clients either remotely or on-site
- Ongoing Support: Provide continuous post-implementation support, addressing issues via calls, emails, and ticket tools
- Invoicing & Payments: Manage project invoicing and ensure timely receipt of payments from clients
- Client Interaction & Relationship Building: Establish relationships from CIOs to laborers, understanding their needs and concerns
- Consultation: Offer consultancy to clients, assisting with new scopes, requirements, or issues beyond immediate tasks
- Travel & Deployment: Travel as needed for client facility deployments and to address existing client challenges
- Process Improvement: Identify and implement process improvements for enhanced efficiency
- Reputation Building: Serve as the primary point of contact for clients, proactively resolving issues and maintaining goodwill
- O4S SaaS helps Consumer Brands Digitize and Automate their Supply Chain & thereby increasing Sales and Performance
- O4S is a multi-module SaaS platform for Manufacturing Companies to enable traceability and automation across manufacturing, warehouses, channel Partners and consumers
Operations Manager
Alibag Hotels
Alibaug
01.2021 - 11.2023
- Oversee and manage day-to-day operations of a 30 room's luxury hotel, ensuring exceptional guest experiences and smooth functioning of all departments
- Implemented strategic operational plans resulting increase in overall efficiency and improvement in guest satisfaction scores
- Developed and implemented comprehensive staff training programs, resulting in reduction in customer complaints and improvement in service quality
- Conduct regular inspections and audits to ensure compliance with industry regulations and hotel standards, resulting in consistent high scores during external audits
- Spearheaded the implementation of a new property management system, streamlining reservation processes, and reducing check-in/check-out times
- Managed a team of 20 staff members, providing leadership, training, and mentorship to ensure a cohesive and efficient working environment
- Successfully negotiated and maintained contracts with vendors, resulting in a reduction in procurement costs without compromising quality
Jambo Pay Express Pvt Ltd
Indore
12.2015 - 12.2020
- Client Relationship Management: Built and maintained strong client relationships, aligning ERP and fintech solutions with their business goals, resulting in increase in client satisfaction and retention
- Account Oversight: Managed a diverse portfolio of accounts, conducting regular strategy sessions to assess performance and identify growth opportunities, leading to increase in upsells
- Operational Management: Streamlined daily operations and processes to enhance service delivery, reducing operational costs and improving overall efficiency
- Cross-Functional Collaboration: Collaborated effectively with sales, product, and support teams to ensure client requirements were met, contributing to a cohesive service delivery model that improved client outcomes
- Performance Metrics Tracking: Developed and monitored key performance indicators (KPIs) to evaluate account health, providing clients with comprehensive reports that demonstrated value and impact
- Problem Resolution: Proactively identified and resolved client issues, achieving improvement in client feedback scores and enhancing the overall client experience
- Training and Support: Delivered training sessions on ERP and fintech solutions, improving user engagement and maximizing the effectiveness of implemented systems
- Market Analysis: Conducted thorough market research to stay updated on industry trends, offering clients strategic insights that informed their decision-making processes
Site In-Charge
Anudatta Enterprises
Nagpur
03.2011 - 04.2014
- Worked as a site in-charge for three years
- Commercial dealing and negotiations with the government contractors and commissioners of NMC of respective zones
- To manage the workers and operator who works on site, and also need to good output in result
Education
Diploma - Mechanical Engineering
G.H Raisoni Polytechnic
Nagpur01.2011
10th -
New Apostolic English High School
Nagpur01.2006
Skills
- Client Relationship Management
- Operational Efficiency
- Strategic Planning
- Cross-Functional Collaboration
- Performance Metrics Tracking
- Problem Resolution
- Training and Development
- Market Analysis
- Solution deployment
- Technical documentation
- Process improvement
- Client onboarding
- Project management
- Pivot tables
- Team collaboration
- Operational reporting
Personal Information
Date of Birth: 08/03/89
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Reading
- Playing Cricket
- Listening Songs
Diploma Project
Automatic Opening & Closing of Gate, Started in 07/2009, In this project we made a gate system which works on the signal frequency. In which we use the R.F modulator to set a certain frequency signal in order to open the gate by the owner of the house or respective member. Because of this system the vehicles cannot be stolen from the parking of flat system. And it consumes less electricity.
Additional Qualifications
- Advance diploma in TOOL & DIE designing.
- Sound knowledge of AUTOCAD 2013.
- Sound knowledge of PRO-E 2013.
Timeline
Associates Business Analyst
Original4Sure
12.2023 - Current
Operations Manager
Alibag Hotels
01.2021 - 11.2023
Jambo Pay Express Pvt Ltd
12.2015 - 12.2020
Site In-Charge
Anudatta Enterprises
03.2011 - 04.2014
Diploma - Mechanical Engineering
G.H Raisoni Polytechnic
10th -
New Apostolic English High School
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