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MAHESH N
Team Manager-US Healthcare Medical Billing
Coimbatore
Summary
Dedicated US Healthcare professional hands on 12 years experience with history of meeting company goals utilizing consistent and organized practices. Skilled in working and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Process Lead
Omega Healthcare Management Solutions Pvt Ltd
Trichy
06.2020 - 12.2021
- Scheduled appropriate number of employees to complete production line tasks with in TAT as per SOP.
- Supervised 30+ FTE in team and Prepared reports and technical documentation of day-to-day production processes.
- Reported on findings and made proactive and targeted recommendation to senior managers.
- Mapped process workflows to enhance understanding of procedures.
- Planned and forecasted working hours for new processes and customers, reducing manpower with help of Automation tools through Rules based Audit tools.
- Delivered services to customer locations within specific timeframes
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Managed team of employees, overseeing hiring, training professional growth of employees maintain zero attrition.
- Participated in team-building activities to enhance working relationships.
- Drove operational improvements which resulted in savings and improved profit margins.
Team Manager-Quality Assurance
Omega Healthcare Management Solutions Pvt Ltd
Trichy
09.2016 - 06.2020
- To create standard robust system of Quality parameters for Operations team to ensure Internal and External Quality both Operations and Service Quality associates
- Created and maintain SOP documents to ensure ISO Quality standards
- To check Quality parameters adherence and non adherence parameters of projects and publish scores to top management
- Process reengineering and implementing automation wherever applicable
- Trained employees on organizational policies and procedures
- Proactive red alert been raised to operation team if any projects Internal & External SLA not met
- Quality scores dip check and provide solution kit
- Do retro audit and check the QA's efficiency
- Red flag been raised for operation team if more Escape defects identified when project hygiene check.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
Team Lead
Omega Healthcare Management Solutions Pvt Ltd
Trichy
12.2013 - 09.2016
- Team Handling and facilitate quality customer experience, while adhering to SLA within TAT
- Good knowledge to do root causes analysis and POA
- Client interaction to arrest errors and provide good deliverables
- Completed 14 new transition clients and running clients smoothly to BAU
- Track audit opening balance and Required Capacity on daily basis
- Fixed sampling based on historical performance of all users
- Prepare excel and power point reports and share inventory process status to management and present MBR to client
- Quality audit and conducted calibration to ensure 100% Quality
- Taking care of team monitoring and workflow
- Encouraging team members to increase productivity with quality
- Daily refresher meeting with team and address updates and goals of day
- Mentoring and shaping new Joiner into Process experts.
Process Executive and Senior SME
Dell BPS
Coimbatore
10.2009 - 10.2013
- Done Quality check for payment posting, demo, charges and Correspondence Analysis on Quality and Productivity, Checking daily productivity and client escalations Training new staff, and monitoring their performances with feedback Train associates based on the TNI and maintain the efficacy report
- Using the Quality tools given inputs to the team on their Area of improvements
- Led methodology development to outline basic process parameters for operations.
Education
M.C.A -
SRMV COLLEGE oF ARTS & SCIENCE
COIMBATORE 06.2006 - 05.2009
B.Sc - Physics
SRMV College of Arts And Science, Bharathiyar University
COIMBATORE 06.2003 - 05.2006
HSC -
Govt HrSec School
Naickenpalayam 06.2001 - 05.2003
SSLC -
Govt Hr Sec School
Naickenpalayam 06.2000 - 05.2001
Skills
Thorough knowledge on all process involved in US Healthcare/Medical Billing domain
Strong understanding in Demo, Charge Posting, Payment Posting and correspondence process
Exceptionally good at dealing the customer's queries, concerns Resolving them appropriately
Hands on experience in off shore transitionProven track record in client management, deliverables
Managing Attrition by developing healthy environment for team to deliver expected outputs
Ability to manage team in different locations time zones
Performance improvement
Team Supervision
Accomplishments
- Got No. 1 in the overall performance ranking of First time leader certification leadership program in omega.
- Undergone Ontrac star,Lean green belt certification program for leadership in Omega
- Won Quarterly champion Star team leader awards
- Received Golden Brick award for exceptional contribution for team Quality deliverables.
Software
Certification
Ontrac star certification
Timeline
Process Lead
Omega Healthcare Management Solutions Pvt Ltd
06.2020 - 12.2021
Team Manager-Quality Assurance
Omega Healthcare Management Solutions Pvt Ltd
09.2016 - 06.2020
Team Lead
Omega Healthcare Management Solutions Pvt Ltd
12.2013 - 09.2016
Process Executive and Senior SME
Dell BPS
10.2009 - 10.2013
M.C.A -
SRMV COLLEGE oF ARTS & SCIENCE
06.2006 - 05.2009
B.Sc - Physics
SRMV College of Arts And Science, Bharathiyar University
06.2003 - 05.2006
HSC -
Govt HrSec School
06.2001 - 05.2003
SSLC -
Govt Hr Sec School
06.2000 - 05.2001
Address for Communication
Mahesh N
S/O T.Nataraj
173 Ambedkar Nagar,
Pricol Backside,
Jothipuram Post
Coimbatore 641047