Mahesh Namadevan
New Delhi,DL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Sr. Customer Support
Modere
01.2023 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Training and setup of contact center at remote location.
- Develop Service procedure and Knowledge Library for efficient work environment of contact center.
Customer Support Executive
VIMA Plays LLP
04.2018 - 06.2022
- Facilitate query, request, complaints originated via phone, e-mail, chats or social platforms
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Ensuring adherence of TAT and SLA for each process step.
Customer Service Officer
Radiant Hues CRM Solutions
08.2016 - 05.2018
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Co-ordination with team members – inter and intra department (Procurement team, Finance team, and logistics team), on various customer related issues.
- Improve customer service experience, create engaged customers, and facilitate organic growth.
- Cross selling of products.
Customer Service Representative
NDTV Ethnics Pvt LTD
12.2013 - 03.2016
- Responded to customer requests for products, services, and company information.
- Managing all the complaints received through E-mail and Call Center.
- Coordinating with business teams and functional stakeholders for smooth functioning of business
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Officer Customer Service
Mary Kay
04.2009 - 04.2013
- facilitating incoming calls and e-mails from customers and assist for the resolution of their queries/complaints or requests.
- Assist customers for the purchase of the products by sharing the benefits and features of the products
- Assist for returns in case of product damage or health issue
- Ensure the customer satisfaction Index are met which in-return can facilitate organic growth
- Undertaking Flag gaps/ issues to management in a timely and effective manner
Education
DOEACC- A Level - Diploma in Computer Language And Applications
ET&T
New Delhi03-2008
Bachelor of Arts - Literature
Calicut University
Kerala04-2004
Skills
- Complaints Management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Upsell/cross-sell
- Decision-making
Timeline
Sr. Customer Support
Modere
01.2023 - 04.2025
Customer Support Executive
VIMA Plays LLP
04.2018 - 06.2022
Customer Service Officer
Radiant Hues CRM Solutions
08.2016 - 05.2018
Customer Service Representative
NDTV Ethnics Pvt LTD
12.2013 - 03.2016
Officer Customer Service
Mary Kay
04.2009 - 04.2013
DOEACC- A Level - Diploma in Computer Language And Applications
ET&T
Bachelor of Arts - Literature
Calicut University
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