MAHESH NARAYAN JOSHI
Mediclaim Industry
Dombivali,MH
Summary
Dynamic and customer-focused General Manager with over 10 years of experience in driving revenue growth and enhancing profit margins. Expertise in strategic planning, team leadership, and operational excellence ensures the successful implementation of innovative business strategies. A forward-thinking approach fosters business growth while streamlining processes for maximum efficiency. Recognized for adaptability, effective communication, and strong decision-making skills that cultivate positive workplace cultures and empower teams to excel.
Overview
23
23
years of professional experience
1
1
Language
Work History
General Manager – CRM
Paramount Health Services & Insurance (TPA) Pvt. Ltd.
03.2016 - Current
- Team Handling and maintaining healthy and cheerful environment within the team members
- Servicing for the Group health insurance policies claims of Private and Public General Insurance companies.
- Sending monthly reports, corporate claim MIS to insurance companies as well as to brokers as per their requests.
- Adhering and replying to client queries by email, calls related to group policy benefits, endorsements, medical cards, payments and TPA processes
- Try to minimize and to sort out grievance issues and long pending claims.
- Maintaining healthy relations with the Corporate Hr, Insurance companies, brokers and sales team.
- Giving service presentation to new clients and review meetings with existing clients about claims process / new updates / escalations and role of TPA and Insurance Company.
- Key Achievements:
- Appreciation mails from end clients for quick revert on their queries related to claims status, claims grievances, claim mis.
Assistant Manager – Employee Benefit
Aditya Birla Insurance Broker Pvt. Ltd.
09.2015 - 02.2016
- Resolving and guiding to employees for claims queries by emails and Calls.
- Explaining the policy benefits, TPA processes and basic claims documents submission process for cashless and reimbursement claims.
- Coordinating with TPA and Insurance companies for pending health claims.
- Key Achievements:
- Good feedback from clients for quick revert on claims queries.
Assistant Manager – CRM
Paramount Health Services (TPA) Pvt. Ltd.
03.2013 - 09.2015
- Servicing for Retail health insurance policies claims of Bharati Axa Insurer
- Replying to client queries by email, calls related to Individual policy benefits, endorsements, medical cards, payments.
- Coordinating with all internal departments and outstation offices to get sort out grievance issues and long pending claims.
- Maintaining healthy relations with the Insured, Insurer and Insurer sales team.
- Key Achievements:
- Appreciation mails from end clients for quick revert on their queries related to claims status, claims grievances.
Assistant Manager – Operations and Service
HDFC ERGO General Insurance Company Ltd.
12.2012 - 03.2013
Senior Executive – General Insurance
Capita India Pvt. Ltd.
03.2007 - 08.2012
Senior Associate in Personal Loan
I-Process Services (I) Pvt. Ltd. (Group Company of ICICI Bank Ltd.)
07.2006 - 02.2007
Credit Officer on a payroll of Vitthal Banking Professional
ICICI Bank Ltd. (Personal Loan), Andheri Branch
11.2004 - 06.2006
Marketing Executive on a payroll of Goodwill Consultant
Bajaj Auto Finance Ltd. (Consumer Durable Loan)
07.2002 - 10.2004
Education
M.COM -
Mumbai University
Mumbai, India04.2004
B.COM -
Mumbai University
Mumbai, India03.2002
Skills
Interests
Photography, Listening to Music
Additional Information
Core member of "Vakratunda Dhol Tasha Dhwaj Pathak", managed by Shree Ganesh Mandir Sansthan, Dombivali East.
Timeline
General Manager – CRM
Paramount Health Services & Insurance (TPA) Pvt. Ltd.
03.2016 - Current
Assistant Manager – Employee Benefit
Aditya Birla Insurance Broker Pvt. Ltd.
09.2015 - 02.2016
Assistant Manager – CRM
Paramount Health Services (TPA) Pvt. Ltd.
03.2013 - 09.2015
Assistant Manager – Operations and Service
HDFC ERGO General Insurance Company Ltd.
12.2012 - 03.2013
Senior Executive – General Insurance
Capita India Pvt. Ltd.
03.2007 - 08.2012
Senior Associate in Personal Loan
I-Process Services (I) Pvt. Ltd. (Group Company of ICICI Bank Ltd.)
07.2006 - 02.2007
Credit Officer on a payroll of Vitthal Banking Professional
ICICI Bank Ltd. (Personal Loan), Andheri Branch
11.2004 - 06.2006
Marketing Executive on a payroll of Goodwill Consultant
Bajaj Auto Finance Ltd. (Consumer Durable Loan)
07.2002 - 10.2004
M.COM -
Mumbai University
B.COM -
Mumbai University