Mahesh Narhe

• Managed a portfolio of high-value accounts, ensuring client retention and revenue growth.
• Implemented targeted marketing campaigns for increased brand visibility in the local market area.
• Direct all operational aspect.
• Maintained Customer relationship and resolved the complaints.
• Audit, Compliance and Legal work.

* Successfully directed Branch Operations for a well-Known retail business, leading a team of 9 employees and achieving annual targets.

* Developed and executed comprehensive marketing plans to raise awareness of the branch products and Services , Resulting in an increase in sales revenue.

* Develop and Implement policies and procedure to maintain compliance with regulatory financial services needed.

* Sales, operations and TPP Products.

• Achieving targets sets for self and team
• Make outbound marketing calls and get leads
• Deepen customer engagement and generate top-up business and NTB referrals
• Cross-sell of retail and TPP
• Ensure superior customer service, achieving best in class TAT and service standards
• Proper on-boarding of NTB customers
• Be responsible for timely resolution of customer service and complaints
• Conduct customer meetings to strengthen relationship in consideration with BH
• Minimise customer attrition
• Lead the branch's operational function
• Ensure TAT for transaction processing
• Manage cash optimally and efficiently
• Ensure proper joint custody of valuables
• Adhere to compliance and regulatory norms
• Achieve satisfactory branch audit rating
• Follow up and closure of audit observations
• Ensure for housekeeping and reconciliation
• Be responsible for cost control of the branch
• Ensure ethical conduct/protect branch assets
• Increase digital transaction.